Charles Gabus Ford

Steve Sanders is one of the good guys Steve was very professional with us while we shopped for vehicles. He was willing to work with us to find the right vehicle, without pressuring us. Be Steve was very professional with us while we shopped for vehicles. He was willing to work with us to find the right vehicle, without pressuring us. Being the Internet Sales Manager, he was always very responsive to e-mail inquiries and answered all of our questions fully. He made us feel like we could do all of our business online, if we wanted to, which was very convenient for us. Steve has a friendly demeanor and was very easy to work with. More

Excellent Well, my family just purchased vehicles 6 & 7 yesterday. I will pick up #7 on Monday. Marde Austin was our Salesman and has been for most of the pur Well, my family just purchased vehicles 6 & 7 yesterday. I will pick up #7 on Monday. Marde Austin was our Salesman and has been for most of the purchases. He is extremely fun to work with and Gary in Finance was excellent with his work. Of course I know I wont need another vehicle for a few years, but believe me we will return. We never even gave it a thought to go to other dealers and look around, as we already knew what kind of service we would get at Charles Gabus. More

Napoleon Douglas was very professional. Napoleon was great to deal with when I was looking to my a new truck. He kept making sure that I wanted the options that were listed. He worked very h Napoleon was great to deal with when I was looking to my a new truck. He kept making sure that I wanted the options that were listed. He worked very hard helping me pick out the truck that I wanted. I would recommend this dealership to my family and friends. More

I found a specialty vehicle for sale at Charles gabus Ford in Iowa, it is a 2010 Ford F350 Harley Davidson edition diesel. I could only find a few for sale around the country because they were a limited Ford in Iowa, it is a 2010 Ford F350 Harley Davidson edition diesel. I could only find a few for sale around the country because they were a limited build vehicle. I called on Monday March 17, 2014 and asked a few detailed questions about the truck. I explained to the salesman (Steve Reiman) that I was willing to commit to buying the vehicle over the phone if he would do me service of being my eyes over the phone and the fact I live in Minneapolis and wasnt going to drive over 4 hours just to look at it. After my heartfelt talk to Steve Reiman about how I have to put my faith and trust into him as a salesman and a person whom knows vehicles to inspect the truck thouroughly for any scratches, dings or dents both inside and outside of the truck. I also asked him to check the service records and to make sure that all fluids and filters were changed which I specifically expressed that I required the 2 fuel filters be changed as well. Steve told he would personally go outside and check over the vehicle, inside and out, and go down to service to see what the records looked like and double check everything. He told me he would call me back in about 20 minutes. After 3 hours I called Steve back because of the lack of a return phone call to me. He stated that he had gotten busy with other customers which I understand, these guys work on commission so its a numbers game. Steve assured me that because Charles Gabus Ford goes through every incoming vehicle with a fine tooth comb in service and fixes any scratches, dings or dents that I had nothing to worry about and that the truck would be in the condition he said it would be, which was "great". I took this mans word the truck was "great". I committed to purchasing the truck over the phone. I called Steve 3 MORE TIMES over the course of the week to assure him my financing went through at my credit union and to verify that all service had been done asking yet again about the fuel filters to which he replied "Oh yeah, I forgot to go ask that, I'll go do that and call you back". Needless to say Steve got busy again and I recieved no call back. I called Steve one last time on Friday March 21, 2014 to assure him I was coming to the dealership the next day and should arrive between 9 and 10am and I ask yet again about the service records and the fuel filters. Steve hadn't checked on anything, he was on the golf course and wouldnt be in until Saturday morning. Let the disappointment begin... I guess a week wasn't long enough to proivide a little customer service. I arrived at 9:30am at Charles Gabus Ford after a 4.5 hour long road trip. I examine the truck thouroughlyinside and out, test drive the truck, and made the decision to purchase it. Steve finally got me the alswer about the servicing and the fuel filters. They had NOT changed them and I expected it done considering it is part of regular maintenance and they had no way to tell me how long it had been since it had been done. It took about an hour which isnt bad but I felt my time was being wasted since I asked for this to be completed a week prior. Steve said he "did that for me" as a favor. Thanks Steve. I was ushered to the finance dept. where I paid for thre truck and signed the approriate paperwork. They brough me into a "delivery area" where the dissapointment continued. There was a very young man that was going to answer all my questions about the truck and have me sign off on it. As soon as I started the truck I noticed a faint squeek coming from under the hood. I asked the young man what it was and he looked at me like I just asked him an astro physics question. I said it sounds like a serpentine belt and tensioner pulley. We drove the truck back to service for the second time now. I get out of the truck and the kid walks around to the drivers side to pop the hood release. Now the truck is running so the keys were in the ignition, the young man reaches over, locks the doors and shuts it. Now the truck is running and doors are all locked. At least the hood is open though... He walked into the service Dept and disappears. I assumed he went for a window lock jimmy. I sat there for 30 minutes with no sign of the young man. A service rep comes out from the inside where the service writers desks are and asks if I need any help. I tell him the whole story and he hopped to returning in about 1 minute with a mechanic and a jimmy, and they unlock the door. One problem down and another major one to go. I tell the service rep that knew what he was doing and was very helpful about the squeek and he goes to get the diesel machanic immediately. The mechanic listens to the truck, says it needs a belt and a tensioner pulley, just as I thought. Now here in lies the problem wuith this situation and why I am very upset. Steve, the salesman whom I trusted and expected to be my eyes on this truck, the salesman whom assured me that every truck is fully serviced and there wouldnt be any thing wrong with it. Never actually did any of the things I asked of him. Thanks again Steve, and youre welcome for the commission check. The service guys saved my day. It was 1:30, four hours after my arrival. They informed me they had to go to another Ford dealer to get the parts and it took 2 hours to do the job. I grit my teeth but am thankful for the quick help from service. I walk back out to my ride down to the dealer and ask if we can wait another 3 or 4 hours until the truck is fixed, yet again. I confronted the saleman Steve Reiman about his short commings and am retorted to with a bunch of typical excuses about how he cant be held responsible for everyones job at the dealership. I umpolitely remind him I asked HIM to help me, not anyone else at the dealership. We part on bad terms.By now I and my original ride to Des Moines are both starving so we leave to find some lunch. I finally got a call at 3:45pm that the truck is done. We rush back, signed every piece of paper they wanted and head for home. By the tome I got home, The original 9 hour trip had become a 14 hour trip. I felt that my business wasnt appreciated by sales and they had ZERO customer service. Service and the mechanics however I would buy doughnuts and coffee for a week. They are the only reason I made it at all. More