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Charles Gabus Ford

Des Moines, IA

4.9
564 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area. At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of ...
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4545 Merle Hay Rd

Des Moines, IA

50310

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Showing 564 reviews

May 22, 2016

Easy sales Brad Harrison was wonderful to deal with. A straight shooter to deal with. Not only looks out for Charles Gabus Ford but also the customer. Will do bu More

by Augustus's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Harrison
Jun 06, 2016 -

Charles Gabus Ford responded

Thank you for the perfect review! I am happy to know that Brad, was wonderful to deal with during your visit. We look forward to seeing you again. Best Regards, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

May 21, 2016

Great Body Shop! Great Service!! I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and More

by Stangrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trever Tarkington
May 19, 2016

Great Service! Great car! Great Experience! We recently purchased our new 2016 Ford Fusion from Steve. Steve was a referral from a fellow co-worker who he highly recommended. So we decided to co More

by Fusion2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2016 -

Charles Gabus Ford responded

Thank you for the perfect review! I am happy to hear that Steve took care of you during your visit. We look forward to seeing you again. Best Regards, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

May 06, 2016

2016 F-150 CHARLES GABUS A GREAT BUYING EXPERIENCE !!! The best part of the car buying experience was the knowledgable and friendly employees. From the ordering my truck with the help of Steve Sanders and More

by Jamesjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Wolter,Brad Rodish,Greg parts dept.,Justin mechanic.
May 10, 2016 -

Charles Gabus Ford responded

Thank you for your fantastic review and congratulations on your new purchase. I am sure you are continuing to enjoy it. I am happy that Steve, Noah, Brad and Greg provided you with knowledgeable, friendly, efficient, and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Charles Gabus Ford. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future.

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May 04, 2016

2016 Fiesta This dealership made the buying process very easy! Josh Christensen responded to my internet inquiry right away and answered all of my questions. He w More

by Gretchen B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Neal, Gary McKinney
May 05, 2016 -

Charles Gabus Ford responded

Gretchen, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Josh was so positive. He is a great person to work with and I’m glad that he made your car buying process very easy. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. Thank you for the recommendation and we look forward to seeing you again in the future. Respectfully, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

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April 14, 2016

The best dealership I have ever dealt with. Internet salesman Steve Sanders and staff were very patient and willing to work with me on my trade and the purchase of a new vehicle. I had never de More

by Matt Frye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2016 -

Charles Gabus Ford responded

Matt, thank you so much for taking the time out of your day to share your experience with everyone! We believe in attentive and professional customer service and I'm glad that Steve and our team made such a great impression on you. We appreciate your recommendations and we look forward to working with you again in the future! Best, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

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April 08, 2016

Out of this world customer service I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs f More

by AMANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nagle
April 02, 2016

Worst "service" experience ever 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:4 More

by deputydad23
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I didn't bother to get the name of the person.
May 04, 2016 -

Charles Gabus Ford responded

Thank you for alerting us about this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

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March 24, 2016

2016 Edge Trey Porter was excellent to work with. Buying process went very quickly. We are very happy with our Edge. This is the 4th vehicle we have purchased a More

by FrankEdge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Porter
March 16, 2016

Very Satisfied! All employees we dealt with were courteous, caring and competent. We did not feel pressured or hurried at any time, and were pleased from the moment More

by bob-and-nonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Dishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Bracewell, Ben Howe
Mar 23, 2016 -

Charles Gabus Ford responded

Bob and Nonna, thanks for this nice review! Todd truly knows his stuff. We make sure all of our employees provide pressure-free and courteous service, and he will be glad to hear about your experience. We're so happy to know that you always come to our dealership when purchasing a new vehicle. Feel free to visit us if you have any further needs. Also, check out our Facebook page for exclusive deals. Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

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