Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC - Service Center

My 2023 Chevy Colorado has left me stranded twice due to the software. I entered an appointment 2 weeks in advance to get my oil changed, tires rotated and check the current software version on the truck to the software. I entered an appointment 2 weeks in advance to get my oil changed, tires rotated and check the current software version on the truck to see if it was the latest (I told them if it needed to be upgraded I would make another appointment). They did the oil change and the tire rotation but refused to check the version and told me to make another appointment. They had two weeks to reschedule the appointment to get everything done but instead, I have to waste more of my time and drive 52 miles so they can check the software. If it is up to date, it's a wasted trip- they could have checked it when I was there. GM is horrible in letting customers know their software needs to be upgraded, a terrible process of upgrading the software and this dealer isn't sensitive to that. Chevy has it locked in with the software so you can't go to a third party but I can go to a different dealer. The $47,000 truck has 7,500 miles on it. Due to the lack of support from GM and the dealers, I really regret buying it. More

We are having problems with our Trax, whose warranty expires within a few days. Charles Boyd Chevrolet told us that it cannot look at our car until after the warranty expires. If it sees the car after t expires within a few days. Charles Boyd Chevrolet told us that it cannot look at our car until after the warranty expires. If it sees the car after the warranty expires, it will not honor the warranty. More

for one my car all way get fix right the frist time i all wqy be well threre wqy be well threre More

Good but took longer than expected. Promise one day took too days. Good waiting area. Promise one day took too days. Good waiting area. More

We have received excellent service at Boyd. They don't recommend any service that is not necessary. The staff is Great! They don't recommend any service that is not necessary. The staff is Great! More

A very good local resource and the customer service was a good experience thank you a good experience thank you More

Friendly service. Always pleased with service received and employees friendliness! Timing is great to finish service Always pleased with service received and employees friendliness! Timing is great to finish service More

I truly appreciate the repairs you made to my equinox. The noise of my vehicle when I drove is gone. It’s so smooth and quiet when I drive it now. Thank you for your excellent service. The noise of my vehicle when I drove is gone. It’s so smooth and quiet when I drive it now. Thank you for your excellent service. More

Excellent service, as always! !! Very informative and provided options for the best solution to the issue !! Very informative and provided options for the best solution to the issue More

So far they have dealt with us in good standings. It is a good place to have your car worked on. It is a good place to have your car worked on. More