Chapman Volkswagen of Tucson

I would just like to add that in addition to the great service I received from Sammie and the service dept. that I also received very friendly and patient help from Al Flemming from the sales dept. he ans service I received from Sammie and the service dept. that I also received very friendly and patient help from Al Flemming from the sales dept. he answered my questions about the CC and took the time to give me a test drive, late on a Friday evening. I like the fact that my service representative always takes into account that I drive from S.V. and usually combine my service trips with other appointments and Sammie has accomodated each and every trip I have made over the past 2+ yrs to include this past 50K service which I scheduled late day (3pm). Thanks. More

The service department was very friendly and very prompt The service department was very friendly and very prompt on both occasions. There was no waiting when we arrived and we were informed of what they The service department was very friendly and very prompt on both occasions. There was no waiting when we arrived and we were informed of what they would do with our vehicle. Also they were very accurate with the wait time. Overall we were very satisfied with the VW dealership. More

I received excellent, prompt, professional and friendly service from Sammi and the department from the first phone call made to set the appointment (same day) to the expedited delivery of my vehicle afte service from Sammi and the department from the first phone call made to set the appointment (same day) to the expedited delivery of my vehicle after being repaired. Ed's courtesy shuttle drive was also a real plus. Thanks for providing top knotch people and services at Chapman. More

Richard was very helpful and treated us as if it were his own car. We came in for a recall and he discovered an additional problem which needed to be repaired. He work with our extended warranty carrier an own car. We came in for a recall and he discovered an additional problem which needed to be repaired. He work with our extended warranty carrier and had the repairs completed. He also arranged a car for us during the time our car was in repair. Thank You Richard!! Harold Bitter More

I told Scott when I brought the Rialta in that the serpentine belt had just been changed (about 300 miles before I brought it in). I asked him to double check it as someone had said that a noise it w serpentine belt had just been changed (about 300 miles before I brought it in). I asked him to double check it as someone had said that a noise it was making was related to the belt. When I picked up the car, Chapman had replaced the belt. They had noted pieces of one on the "cover/pan?", I was told. The old one was thrown away. I was told that there was nothing causing it to wear quickly. I wasn't charged, but something went very wrong. Either your service department replaced a brand new belt, (wouldn't they have examined the one they pulled out?) or they missed something that could cause me great inconvenience and/or danger in the near future (i.e. if there is something causing undue wear and tear on the belt). I now am going into rural Mexico, not knowing what to expect. The charge ($113) was removed from the bill but the anxiety cannot be removed. Carol Park More

Kathy made me feel that my recall service on my '05 New Beetle was her highest priority. She added a wash, and everything was without charge. Great job! Many thanks, Rob Sayre I have nothing else to Beetle was her highest priority. She added a wash, and everything was without charge. Great job! Many thanks, Rob Sayre I have nothing else to add, but the software won't accept my review unless it's 250 characters. More

Sammie performs ABOVE and BEYOND. She thoroughly explained the entire service process--going over every single item performed by technician. I have finally found my service rep! She explained thin explained the entire service process--going over every single item performed by technician. I have finally found my service rep! She explained things that had been done on my BUG during previous service encounters that I had never been informed of. I like her! More

I have taken my car to Chapman VW on two occassions to get my car serviced and they have done an absolute great job on both occassions. I'm very satisfied as taking all my vehicle needs to Chapman VW. Tha get my car serviced and they have done an absolute great job on both occassions. I'm very satisfied as taking all my vehicle needs to Chapman VW. Thank you for taking good care of my vehicle. Kerrii More

Service was very good, Scott Mcneal was very nice and helpful. I also was given free transportation to Park Place Mall. I was call promptly when to expect my car to be finished. I was picked up by a helpful. I also was given free transportation to Park Place Mall. I was call promptly when to expect my car to be finished. I was picked up by a driver, who by the way was very helpful, my cell phone was on the blank, he was nice enough to let me use his. I am sorry that I forgot his name. Thank You Joan Baur More

as always, richard coordinated the mechanics to take a very thorough look, they found the problems that i had indicated and he made sure that everything would be fixed to the best result. when it became c very thorough look, they found the problems that i had indicated and he made sure that everything would be fixed to the best result. when it became clear that the car had to stay in for a few days, he coordinated smoothly for us to get a rental. also, he always kept me up-to-date about the progress. you just feel that you are in careful and diligent hands! even though our warranty will soon run out, we plan to come back. More