Chapman Volkswagen of Tucson

Kathy is so friendly and kept in touch over the course of the day regarding recall items recommendations for additional work needed and the progress on the service. She was wonderful to work with and I will the day regarding recall items recommendations for additional work needed and the progress on the service. She was wonderful to work with and I will definitely request her as my service advisor in the future. More

My only regret is that I didn't come here first. Aside from the repairs, Sammy is an excellent service salesperson. She is very knowledgeable and gives accurate estimates to repairs during a period where from the repairs, Sammy is an excellent service salesperson. She is very knowledgeable and gives accurate estimates to repairs during a period where budget constraints limits our purchasing power. She prioritize repairs so that critical mechanical functions are fixed first as to insure a reliable vehicle until he next wave of maintenance can be scheduled. All in all, a very good experience. More

Easy and fun working with Len when purchasing our new SportWagon TDI. Found us the color and options we wanted, helped run down luggage rack for our existing cartop carrier, and got the car delivered m SportWagon TDI. Found us the color and options we wanted, helped run down luggage rack for our existing cartop carrier, and got the car delivered much quicker than we expected. We look forward to years of great motoring & will certainly use Chapman's Service department when needed. More

I live two hours drive from Chapman Tucson and had some concerns about getting service work performed conviently. Scott MacNeil is my Service Advisor and has worked with me on scheduling service and has gi concerns about getting service work performed conviently. Scott MacNeil is my Service Advisor and has worked with me on scheduling service and has given accurate estimate of the time required. Usually I wait in their clean and comfortable customer waiting area. When warranty service required leaving my car overnight Chapman provided a late model Jetta for my use. Chapmans Customer Service far exceeds what I've experienced at other (non VW) dealerships. More

Scott is always very nice and professional. He offers me help with anything that is needed, and always asks how I am doing.The service work that is done is always done properly and quickly. The waiting room help with anything that is needed, and always asks how I am doing.The service work that is done is always done properly and quickly. The waiting room is comfortable. The car is returned to me sparkling clean. I have no complaints. More

The service is always excellent - from the moment I walk in to when I leave. Scott knows my name, and always asks about how I am doing. Very personal. great customer service. The work is always done without in to when I leave. Scott knows my name, and always asks about how I am doing. Very personal. great customer service. The work is always done without having to bring back the car for a redo. I am very happy with chapman and plan on doing busines with them in the future. More

Kathy was extremely friendly. She seemed like she really cared about my experience at the dealership. I was expecting the service to take several hours, but it only took two hours. Kathy explained everythin cared about my experience at the dealership. I was expecting the service to take several hours, but it only took two hours. Kathy explained everything they did very thoroughly and made sure that I understood what was going on with my car. More

I found the service staff(Sammie Boykin)to be very prompt trustworthy and knowlageable. Thanks to Sammie Boykin I have never been more comfortable dealing with auto issues. I look forward to future purchases trustworthy and knowlageable. Thanks to Sammie Boykin I have never been more comfortable dealing with auto issues. I look forward to future purchases and service visits with DBA Chapman Volkswagen. More

I had just bought my Jetta, and my fiance realized that there was probably a short somewhere as the light above the visor would turn on randomly. I took it to Chapman to have them look at the problem and t there was probably a short somewhere as the light above the visor would turn on randomly. I took it to Chapman to have them look at the problem and to ensure that it wasn't a bigger problem than anticipated. I drove up with a friend and went into the longer line. I was signaled to go to the lane with no wait. The first gentleman I spoke with didn't seem to understand what I was talking about, so he got Scott. Scott was very nice and understood that there was a problem. He told me that it would take probably about an hour once it got to the technician and it would take about an hour to get to the technician. I told him that we would be leaving and he got my number. He told me that they do complimentary car washes with their service and asked if I would want one. A little more than an hour later I got a call saying that the car would be ready in about 45 minutes. It gave us enough time to finish what we were doing and to get down there. We walked in and he recognized us, but understandably asked for the last name again. Scott told me that it was a short in the sun visor and that it was replaced. They also did a complete inspection on the car, just in case. He took us to get the key, and pointed us to where the car would be driven to. He thanked both of us and said he hopes we would choose them for service again. He mentioned that there might be a survey coming if I could keep an eye out for it. Overall the service was exceptional. My friend was even impressed with how easy it was to get the problem fixed. I look forward to our future interactions. More

My husband was Pres. of VW North American region, he's now retired & we live here in Tucson. We're also committed to driving VW & Audi products. Your dealership has been very helpful with any issues & p now retired & we live here in Tucson. We're also committed to driving VW & Audi products. Your dealership has been very helpful with any issues & provides great service. Al Fleming in the VW sales area is Wonderful, & always helps us when our new lease cars come in. More