Chapman Volkswagen Scottsdale

Ty in Service was great to work with. Communicated very honestly and clearly. I was always aware of the status of my vehicle. The technician that posted the video on the inspection did Communicated very honestly and clearly. I was always aware of the status of my vehicle. The technician that posted the video on the inspection did a great job, the audio portion was very difficult to hear. To much background noise. More

They did a great job. They were professional & did work in timely fashion. Thank You They were professional & did work in timely fashion. Thank You More

Courteous, efficient staff. I was able to schedule an appointment right away. The staff kept me informed and were very thorough. They explained everything very well. I am extre I was able to schedule an appointment right away. The staff kept me informed and were very thorough. They explained everything very well. I am extremely pleased with the service provided. More

Service department is clean, professional, convenient and easy to make an appointment. Thanks for washing the car upon pickup. easy to make an appointment. Thanks for washing the car upon pickup. More

the service was exceptional, I felt welcomed right from when I went in to talk about getting my car serviced when I went in to talk about getting my car serviced More

Had four new tires put in VW Jetta the end of October. Slow leak in the right rear and tire was replaced. Appreciated the video of all tires and the area underneath car. Extremely pleased. Slow leak in the right rear and tire was replaced. Appreciated the video of all tires and the area underneath car. Extremely pleased. More

Chapman always exceeds my expectations. My usual service advisor, Alex Hooten, makes the entire process smooth and answers any and all questions I have. Truly, he’s the reason I keep return My usual service advisor, Alex Hooten, makes the entire process smooth and answers any and all questions I have. Truly, he’s the reason I keep returning. I know I can trust him to give me quality service and not lie about what’s going on with my vehicles. More

Manny was excellent. A big help. He got me an appointment right away. Was clear with expectations. Delivered all as promised. A big help. He got me an appointment right away. Was clear with expectations. Delivered all as promised. More

I’ve been going here for a few years now and for the most part have had a good experience. I say “most part” because on 3 different occasions I’ve gone in because my coolant level was low. I’m no mechanic bu part have had a good experience. I say “most part” because on 3 different occasions I’ve gone in because my coolant level was low. I’m no mechanic but I did mention “I might have a coolant leak” of course the men that topped off my coolant tried to make me feel like an idiot and say “this is normal” ha! Well I recently just went in for an oil change and Thomas was my service advisor. He was wonderful, extremely nice, and made sure all my concerns were looked into. Thomas kept me updated about my car and come to find out there was a coolant leak…very thankful for him!! I will definitely be requesting Thomas to be my service advisor moving forward!! I highly recommend for anyone to do the same!! Thanks again Thomas! More

Very easy service experience. Thomas was quick to get my car in for service and when it was being looked at, discovered I needed a few more things and was able to get them done r Thomas was quick to get my car in for service and when it was being looked at, discovered I needed a few more things and was able to get them done right then. Service department has always been great and this time was no exception. Makes getting my car serviced a nice experience instead of a knife fight like some other dealers. Thomas kept me informed and filled me in on how the car is doing with any future needs I should prepare for. Another great experience at Chapman. Thanks! More