Chapman Volkswagen Scottsdale

When I made my appointment with a service representative [woman], approximately 2 weeks in advance, apparently it did NOT get logged in. When I arrived for 9:30 a.m. appointment that I had scheduled on MY [woman], approximately 2 weeks in advance, apparently it did NOT get logged in. When I arrived for 9:30 a.m. appointment that I had scheduled on MY calendar, my service & name was not on the board outside. But Kevin registered me regardless, took me right in for my scheduled appointment at 9:30 a.m., he said it'd take about 3 hrs what I need to have done, 40,000 mile check up and the VW Eos top wouldn't go down. I said I'd wait, after a while Kevin came in to say that it would take longer than expected for all of the check up and repair on the top. So they were kind enough to get me a rental car so I would not have to wait in the customers lounge for 6 hrs. I was very thankful for that courtesy. My car was ready that same day, brought the rental back, paid my bill, and left with my car. So far the weather here has been below normal "cool", so I have not been able to put the top down to try it out, but I will as soon as the Arizona weather warms up again. Thank you. More

I always come into get my VW Beetle serviced at Chapman VW. Not many people say they go to a dealership to get their oil changed, but I have developed wonderful relationship with my service provider Justin VW. Not many people say they go to a dealership to get their oil changed, but I have developed wonderful relationship with my service provider Justin Lenocker and I'm now going on my 4th year of service from you guys! Hats off to all of you at Chapman for always being honest, trust worthy, accommodating, and understanding! -- especially you Justin! Thanks again Krysti Horwitz More

I've been taking my VW to Chapman for service for about 5 years now. Although the faces have changed in that time, the service has always been excellent, and the staff are very friendly and helpful. Work is years now. Although the faces have changed in that time, the service has always been excellent, and the staff are very friendly and helpful. Work is done in a reasonable amount of time, if not quickly -- it's usually faster than I think it will take. Some routine services (oil change, etc) may be cheaper at non-dealer shops, but I've received such good service at Chapman that I'd rather spend the extra money with a service department that knows my car and treats both of us well, than go hunting for an independent mechanic or shop that could or would do as well for less. More

I have had nothing but excellent service. I never have to worry about the service department trying to make an easy buck. All the employees have treated me like I am very important...especially Justin. He ha worry about the service department trying to make an easy buck. All the employees have treated me like I am very important...especially Justin. He has always greeted me with a smile and left me feeling my car and money was well spent and worth purchasing from Scottsdale Chapman Cheverolet. Keep up the fantastic service. Thanks for the services! More

My service representative, Justin Lenocker, is always attentive, polite, responsive and punctual. He knows the car (2004 VW Toureg) very well and keeps me informed as to what needs to be done and how lo attentive, polite, responsive and punctual. He knows the car (2004 VW Toureg) very well and keeps me informed as to what needs to be done and how long it will take. If something is wrong with my car, Justin always makes sure my vehicle is serviced promptly and efficiently. More

Kevin at the dealership treated me great and understood all of my needs and concerns. He was timely and friendly during the entire service. I will definitely be back for other repairs and will recommend hi all of my needs and concerns. He was timely and friendly during the entire service. I will definitely be back for other repairs and will recommend him to other VW drivers. Kevin was always available and I could bring my car by unexpected as well. Keep him around! More

Justin is always courteous and get the customer in and out in a timely fashion. Explains any problems in detail so you can understand them. Have always been treated well. Purchased my Jetta in 2005 and out in a timely fashion. Explains any problems in detail so you can understand them. Have always been treated well. Purchased my Jetta in 2005 and extremely pleased with the performance and gas mileage. More

Every time I go there I am made to feel as a very valued customer. It is little far for me to drive but I prefer Chapman VW better than Berge VW. Justin is always courteous and keeps me informed about the customer. It is little far for me to drive but I prefer Chapman VW better than Berge VW. Justin is always courteous and keeps me informed about the work that is being done or needs. I usually wait for the service to be done so it is noce to have the coffee/tea maker right there. More

I call Kevin each time my Jetta is due for service. I leave a message and he calls back promptly and is very friendly. I used to be affraid to go to the dealership for maintence on my cars due to cost an leave a message and he calls back promptly and is very friendly. I used to be affraid to go to the dealership for maintence on my cars due to cost and that has changed since I bought my Jetta and used your services. I find it worth paying a little more to get the service that I and my car receive. Thank You, Aaron J. Berg More

The guys at Chapman are extremely attentive and ready to help in any capacity they can. They have made customer service a cornerstone of their reputation, which is why this specific VW dealership was recom help in any capacity they can. They have made customer service a cornerstone of their reputation, which is why this specific VW dealership was recommended to me to begin with, and they have earned it. They're friendly, courteous, and capable of answering inquiries from people that aren't mechanics. More