Chapman Volkswagen Scottsdale

Everyone we've worked with at this dealership has been wonderful. They are always helpful and kind. As my car was being maintenanced this past week, Keith Gallaway, our service manager was professional wonderful. They are always helpful and kind. As my car was being maintenanced this past week, Keith Gallaway, our service manager was professional and courteous. He made sure I knew exactly what was being serviced and gave me updates while I was waiting. Their waiting room was also very clean and comfortable. I truly appreciate all of their hard work. More

The periodic coupons are the real reason I keep returning to Chapman VW for routine service. Even though Chapman is over 20 miles from my house, I feel the service discount makes it worth the trip. The custo to Chapman VW for routine service. Even though Chapman is over 20 miles from my house, I feel the service discount makes it worth the trip. The customer lounges are a bit sparse. At a minimum, I would like to see a purified water dispenser and free WiFi in the lounge. These cost-efficient upgrades would really make for a positive customer experience during extended wait times. Kevin Fore and the service team were fantastic. Very professional and courteous. More

Brought the car in for regular maintenance. Saw great reviews from this site. Once got to the service department, I was greeted by Justin L. He took very good care of me and my Jetta. I am impressed with reviews from this site. Once got to the service department, I was greeted by Justin L. He took very good care of me and my Jetta. I am impressed with the service and professionalism. Keep up the fantastic work! Thanks. More

Chapman VW has been servicing my vehicles for over 10 years. I have never, ever considered changing dealerships. I have always been treated well in sales and service. The work performed is always perfect years. I have never, ever considered changing dealerships. I have always been treated well in sales and service. The work performed is always perfect the first time. The staff is kind, courteous, helpful, understanding. I feel respected. It's all good. I'm happy! More

I had to wait quite a while for the first time at my last visit. Usually the estimated time for completion is more than adequate and my vehicle is ready well before then. This last time, I'm guessing due t visit. Usually the estimated time for completion is more than adequate and my vehicle is ready well before then. This last time, I'm guessing due to reduced workforce and the economy. I waited an extra hour and one half. This is not typical and I hope will not continue. I felt bad that my customer service rep actually washed my car due to lack of staff and the extended wait. I would also like to mention that when I have picked up my car from service in the past. The radio was changed to another station, the air conditioning was left in the on position. My rear view mirror & seat positons were changed. It would be nice for the service guys to be a little more respectful. They only have the vehicle for a couple of hours and don't drive it but around back. Justin does a great job taking care of my needs. None of the above should refect on him. Thank you. More

Everything was great, very friendly staff and good service to my car. I also was very comfortable in the waiting area and Keith came to check in with during my wait. The only thing that I was not im service to my car. I also was very comfortable in the waiting area and Keith came to check in with during my wait. The only thing that I was not impressed with was the length of my service. I was in for an oil change and it took two hours! More

Kevin was great. He was nice and explained the problems with our car very well. He went above and beyond my expectations. While my car was in for repair kevin got me agreat deal on tires, and alignment. with our car very well. He went above and beyond my expectations. While my car was in for repair kevin got me agreat deal on tires, and alignment. I fully trusted him and his staff to do a great job serviceing my car. More

My wife and I just moved here from Las Vegas Nevada and wanted our vehicles serviced. We own a 2008 VW Jetta and a 2008 Dodge 3500 Truck. We were able to visit one dealer (Chapman)for service of both veh wanted our vehicles serviced. We own a 2008 VW Jetta and a 2008 Dodge 3500 Truck. We were able to visit one dealer (Chapman)for service of both vehicles which was a great blessing. The first person I had contact with was Justin Lenocker, Chapman's VW Assistant Service Manager. Justin was very professional and took the time to explain to me everything that was going on with my vehicle as well as took his personal time to take me everywhere I needed to go around the dealership from the service bay where he listened to everything I needed to say about my vehicle and what I wanted looked at to coming in to me to tell me additional things they found that needed work. Justin then came and got me when the VW was done and took me to the cashier and then right to my vehicle. I appreciated the one on one personal touch. More

I have a VW that I lease and will be turning in next month. After reading some online reviews I decided to bring my car to Chapman. Kevin Fore was my service advisor and was by far the BEST service ad month. After reading some online reviews I decided to bring my car to Chapman. Kevin Fore was my service advisor and was by far the BEST service adivsor I have ever dealt with. He was genuine, honest and delivered everything he promised. He made my visit an exceptional one and I have already recommended Kevin to several people I know. He is an asset to Chapman. The only negative thing I have to say is that I wanted to purchase the VW since the lease is up but the Finance Manager failed to call me back after I left 2 messages for him, so I ended up purchasing a new Honda, perhaps the finance manager could take some lessons from Kevin Fore. More

my husband and i bought a teguan in dec. this was oour first service visit. kevin was our service person. he is very knowledable and took care of all our concerns. he was prompt in taking care of our ca first service visit. kevin was our service person. he is very knowledable and took care of all our concerns. he was prompt in taking care of our car. we also used the shuttle and beau was very friendly and caring. we had a five star experience. judith johnson More