Chapman Volkswagen Scottsdale

I was very frustrated with my experience. I got the shuttle to work and it took over an hour to get here. I requested to be picked up as close to three as possible as that is the time I get off work an shuttle to work and it took over an hour to get here. I requested to be picked up as close to three as possible as that is the time I get off work and since I'd been late an hour and a half I needed to work as long as possible - - I was picked up at 5:00 - granted the weather was bad, but I don't think it is good to have so many people scheduled around the same time and have to go to so many places. I think I should have been picked up much sooner and taken back for my vehicle. The shuttle drivers are very nice; however, the way pickups and drop offs are schedule is not acceptable for someone who has to get to work. When I take my vehicle to Peoria I am given a ride very soon after I arrive and am picked back up around the time I request. Had I known I would have to wait for hours and then have another hour going around picking other people up I would have made other arrangements - by the time I realized I wasn't going to be picked up for a long time I'd already gotten off work at 3:00 and just had to wait. I was told that I needed a recall part put in and if they had the part they would do it that day. I asked to be called to let me know because if the part is not available I'll just go to Peoria and have it done there. I did not get a call letting me know if was available or not and had to call - I was then told that the part was not available. There was not a reminder sticker for my next oil change so I called to get the mileage I need to change the oil for. I usually go to Peoria Volkswagen; however, I had to go to Chapman because I have a problem with my window tint - it is very blotchy - almost looks spotted - I was told I needed to take the care to where I bought it. The service tech said my windows are not tinted - they are factory made the way they are and that it is normal for them to look this way. They were not always this way and they are getting worse. The only window that isn't like this is my windshield and I had that replaced. I am upset about the way my windows look and feel frustrated that I was told this is just the way Volkswagen makes their windows and basically I just have to live with it. If this is true then I don't think I want my next car to be a Volkswagen. More

I was looking at a Golf TDI and it was too small. They had me drive a Jetta TDI and I was thrilled. Everyone was working with me, for me, were very friendly and actually had the same story/information and had me drive a Jetta TDI and I was thrilled. Everyone was working with me, for me, were very friendly and actually had the same story/information and knew the vehicles. Having had bad dealer experiences before I was skepical they could do what they offered but they came through and in a timely professional manner. My only disappointment was the time on a very hot day it took to get the 2 cars from the back lot for me to test drive...argh ! I guess it's just the nature of the beast. All in all great experience, I got the car I wanted at the right price with no BS. Thank You More

Justin was great, he was friendly, helpfull, thorough, and spot on. The service was also very good, everything was done on time and seemed to be performed properly. The only complaint I have is the and spot on. The service was also very good, everything was done on time and seemed to be performed properly. The only complaint I have is the availability of loaner vehicles. Camelback VW's premise is that someone should not have to go without a vehicle just because they are spending the time to protect their investment. The only reason Chapman was able to win my business was because I was ensured a vehicle would be made available to me, which it was. Unfortunately, this was done through Enterprise. I easily wasted 1.5 hours of my day dealing with that. I have to wait to be picked up by Enterprise, driven in the opposite direction of where I was headed, wait in line, fill out the paperwork and then finally I'm on my way. Returning the car, I have to again, drive out of my way, past the dealership, and I'm expected to match the gas, a trip to the gas station I would not otherwise be making. Then I have to wait in line again, complete the rental agreements, and then wait to be driven back in the direction I just came from to the dealership again. Is it the end of the World? No. But, I'm now considering driving a little bit out of my way to Camelback just to have my service done there, since it seems as if it will be ultimately more convinient and efficient. Again, my expereince with Chapman's service and Justin as my service contact was great. It is how I feel I should be treated in this situation. I just have a problem that a business as large as Chapman's cannot provide a simple loaner car. More

Chapman is great! I (We) have been customers for a long while. I was very pleased to see that in addition to our visit and repair, they did an update to our sunroof drain (recall). I would never have know while. I was very pleased to see that in addition to our visit and repair, they did an update to our sunroof drain (recall). I would never have know about this unless we had been in for an unscheduled service. i hope the electrical module replacement is a fix to cure all our electrical issues we have experienced the last two years. All of a sudden this Beetle is performing as it did many years ago. It is a 160 HP Turbo 20 Valve 4 cyl. engine, etc. Thanks, JEM/KLM More

quick in and out......work done well quick in and out......work done well xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx quick in and out......work done well xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

The emissions indicator light came on and the engine was sputtering so I pulled out the owners manual. The manual said to call the dealership immediately. Becky was able to give me an idea of what the pro sputtering so I pulled out the owners manual. The manual said to call the dealership immediately. Becky was able to give me an idea of what the problem might be and provided a phone number for VW roadside service. My vehicle is still under warranty so the roadside/tow service was free of charge. I called VW customer service and they sent a tow truck within 30 minutes of my call. The two truck driver delivered my Jetta to Chapman Volkswagen at about 3pm. I received a call at about 4:45pm stating that my car was ready and that they replaced the ingition coil recall part. We showed up at Chapman Volkswagen at about 5:30pm to pick up the car. Becky was extremely friendly and helpful when we arrived. Becky made what started out to seem like a nightmare into just a little bump in the road. I will definitely tell this story to anyone that will listen. Thanks. More

I thought the price for 20,000 miles service fee is really high. All the other cars that I and my husband had we never had to pay that much for routine service. Employees at Chapman is always friendl really high. All the other cars that I and my husband had we never had to pay that much for routine service. Employees at Chapman is always friendly and courteous. I always have to wait for the work to be done as I live too far away to get a ride home and they always are willing to provide transportation to anywhere I want to go. I am very happy with Chapman. More

Reason was for 10,000 service and I have no complaints. Everyone was friendly and helpful. I had to call several times to make an appt and Becky was patient and friendly each time. I was met quickly both w Everyone was friendly and helpful. I had to call several times to make an appt and Becky was patient and friendly each time. I was met quickly both when I dropped the car off and picked it up. More

WARNING!!!! Very disturbing and questionable business tactics. I figured the Chapman name stood for integrity. I have dealt with Chapman BMW for several years without any problems. This must be the bl tactics. I figured the Chapman name stood for integrity. I have dealt with Chapman BMW for several years without any problems. This must be the black sheep of the family. I have placed 6 calls to the dealership since signing the contract. Mike K, Marcus and Brian each provided a different version of what happened…each call resulted in a different story. Good luck getting any of the upper management to return your call. Carmine Grassi (GM) must have too many complaints- his voicemail will no longer accept messages. Chad Hubler (GSM) hasn’t returned three phone calls. Still waiting for Brian to return my call. Mike says we can return the car – Brian says we can’t. I wanted to speak to Baxter Chapman since it’s his name on the dealership, but I was told by the receptionist that “he doesn’t accept calls from customers.” WOW – that blew me away. All I am trying to do is figure out where we are in the deal – which bank, which financing package – two conversations with Marcus and one conversation with Brian have provided us with 3 different versions. Save yourself the brain damage and go to the VW dealership in North Scottsdale. More

Saw the Beetle on line. Dealt with Hal on the phone. Bought the car. Hal was terrific. Young man in financing was chagrined because I wanted no gap insurance. I suppose he lost a commission. Matters n Bought the car. Hal was terrific. Young man in financing was chagrined because I wanted no gap insurance. I suppose he lost a commission. Matters not. I'd send anyone to Hal; fast and efficient. A nice experience. Thank You, Mary Kelly 0n 08/24/2010 More