Chapman Volkswagen Scottsdale

Chapman is great! I (We) have been customers for a long while. I was very pleased to see that in addition to our visit and repair, they did an update to our sunroof drain (recall). I would never have know while. I was very pleased to see that in addition to our visit and repair, they did an update to our sunroof drain (recall). I would never have know about this unless we had been in for an unscheduled service. i hope the electrical module replacement is a fix to cure all our electrical issues we have experienced the last two years. All of a sudden this Beetle is performing as it did many years ago. It is a 160 HP Turbo 20 Valve 4 cyl. engine, etc. Thanks, JEM/KLM More

quick in and out......work done well quick in and out......work done well xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx quick in and out......work done well xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

The emissions indicator light came on and the engine was sputtering so I pulled out the owners manual. The manual said to call the dealership immediately. Becky was able to give me an idea of what the pro sputtering so I pulled out the owners manual. The manual said to call the dealership immediately. Becky was able to give me an idea of what the problem might be and provided a phone number for VW roadside service. My vehicle is still under warranty so the roadside/tow service was free of charge. I called VW customer service and they sent a tow truck within 30 minutes of my call. The two truck driver delivered my Jetta to Chapman Volkswagen at about 3pm. I received a call at about 4:45pm stating that my car was ready and that they replaced the ingition coil recall part. We showed up at Chapman Volkswagen at about 5:30pm to pick up the car. Becky was extremely friendly and helpful when we arrived. Becky made what started out to seem like a nightmare into just a little bump in the road. I will definitely tell this story to anyone that will listen. Thanks. More

I thought the price for 20,000 miles service fee is really high. All the other cars that I and my husband had we never had to pay that much for routine service. Employees at Chapman is always friendl really high. All the other cars that I and my husband had we never had to pay that much for routine service. Employees at Chapman is always friendly and courteous. I always have to wait for the work to be done as I live too far away to get a ride home and they always are willing to provide transportation to anywhere I want to go. I am very happy with Chapman. More

Reason was for 10,000 service and I have no complaints. Everyone was friendly and helpful. I had to call several times to make an appt and Becky was patient and friendly each time. I was met quickly both w Everyone was friendly and helpful. I had to call several times to make an appt and Becky was patient and friendly each time. I was met quickly both when I dropped the car off and picked it up. More

WARNING!!!! Very disturbing and questionable business tactics. I figured the Chapman name stood for integrity. I have dealt with Chapman BMW for several years without any problems. This must be the bl tactics. I figured the Chapman name stood for integrity. I have dealt with Chapman BMW for several years without any problems. This must be the black sheep of the family. I have placed 6 calls to the dealership since signing the contract. Mike K, Marcus and Brian each provided a different version of what happened…each call resulted in a different story. Good luck getting any of the upper management to return your call. Carmine Grassi (GM) must have too many complaints- his voicemail will no longer accept messages. Chad Hubler (GSM) hasn’t returned three phone calls. Still waiting for Brian to return my call. Mike says we can return the car – Brian says we can’t. I wanted to speak to Baxter Chapman since it’s his name on the dealership, but I was told by the receptionist that “he doesn’t accept calls from customers.” WOW – that blew me away. All I am trying to do is figure out where we are in the deal – which bank, which financing package – two conversations with Marcus and one conversation with Brian have provided us with 3 different versions. Save yourself the brain damage and go to the VW dealership in North Scottsdale. More

Saw the Beetle on line. Dealt with Hal on the phone. Bought the car. Hal was terrific. Young man in financing was chagrined because I wanted no gap insurance. I suppose he lost a commission. Matters n Bought the car. Hal was terrific. Young man in financing was chagrined because I wanted no gap insurance. I suppose he lost a commission. Matters not. I'd send anyone to Hal; fast and efficient. A nice experience. Thank You, Mary Kelly 0n 08/24/2010 More

Chapman Volkswagen has always been very good to me. I would highly recommend them to anyone who is looking to buy a car. Their service that they provide is outstanding and always are finished in a timel would highly recommend them to anyone who is looking to buy a car. Their service that they provide is outstanding and always are finished in a timely manner. Thanks Chapman Volkswagen for taking such great care of me and my cars needs. More

I was very thankful for the car wash after the oil change! I was very pleased to be able to call chapman volkswagon at 330pm and get an appointment for 400pm. I had some other errands to run and I w change! I was very pleased to be able to call chapman volkswagon at 330pm and get an appointment for 400pm. I had some other errands to run and I was able to get everything I needed done in the time it took them to do everything. THANK YOU! More

I have had a wonderful experience each time I've come back to Chapman for service for my car. I've worked with Justin nearly every time, and he is always SUPER friendly, very responsive with phone calls back to Chapman for service for my car. I've worked with Justin nearly every time, and he is always SUPER friendly, very responsive with phone calls providing me status updates on my car, and always knowledgeable when I have additional questions/need clarification. It's never good when something goes wrong with your car, of course, but Chapman always makes the process of getting it fixed as painless and smooth as possible, which is GREATLY appreciated! More