Chapman Volkswagen Scottsdale

I bought a used certified GTI. The vehicle was taken in to the service department to fix the key, then suddenly the car began to smoke. We called road side assistance which took two hours to get to us. The to the service department to fix the key, then suddenly the car began to smoke. We called road side assistance which took two hours to get to us. The vehicle was towed but could not be looked at til the next morning. We were told we would get a call by noon. We did not, I called and was told the clutch was burnt out and it would cost me 2,400 if the fly wheel was bad and 1,400 if it was not. I asked why it was covered by the warranty and they said it was the drivers fault, I explained the vehicle was bought used and it was certified. They still insisted it was the drivers fault. I then called Tyson, who sold me the car and he said he would look into it, however when he called he just repeated what the service department said. He then told me Jeff from the service department would call me to see if anything could be done. Jeff never called and when I called him he stated he knew nothing about the situation. So again, I had to wait for a return call while he figured out what was going on. I then went to the dealership personally and talked with Jeff and Tyson both insisted the parts were not covered and Tyson had the nerve to say he knew it was my stepsons fault because he called him when the car broke down and there was no way it couldn't be his fault since he was all the way on the I17 in less than 20 minutes. We decided this was b.s. And finally asked to speak with the general manager. We were told to make an appointment by Tyson. While we were waiting other associates came out and told Jeff to just go inside and he walked away. We then had the vehicle towed to camelback VW who fixed it in 2 days without charge because it was covered under the WARRANTY. Camelback VW will get all of my business from now on. Worse thing is I bought two Challengers from Scottsdale and were told we had no right to get upset. Who wouldn't be upset after purchasing a vehicle and 3 weeks later be told it's going to cost almost 3thousand to fix! More

Amazing that your price for a VW Beetle synthetic oil change is $44. Berge VW is $95 (or $59 with coupon) and random VW service shops are $69 and higher. Most dealerships are not competitive on service change is $44. Berge VW is $95 (or $59 with coupon) and random VW service shops are $69 and higher. Most dealerships are not competitive on service, so I appreciate this price as well as the friendly staff. Also, your waiting room is awesomely with good vending machines, comfortable chairs, wireless internet (huge!) and a work area -- this makes a big difference. My wife and I bought the Beetle for our daughter from a private seller -- we have a bias against buying used from dealers because we assume inflated prices outweigh any warranty. But I would definitely consider buying a new or used car from you based on your reasonably-priced service. And kudos to Justin. Keep it up!!! Addendum...moving down this survey form, I am extremely put-off by having to register in order to submit this form. Now I feel like this is a marketing ploy instead of a true satisfaction survey. I will do it, but I will unsubscribe upon receiving my first piece of spam -- let's see how long it takes. --Jim Novy 714-336-4854 More

Brought car in for valve body. Received letter warranty was extended and dealership got me in right away. I was happy about this because I actually received the letter the night before. When I called anoth was extended and dealership got me in right away. I was happy about this because I actually received the letter the night before. When I called another VW dealership, they quoted me $2200 and never mentioned the warranty extension. Additionally, another VW dealership was supposed to call me back and never did! More

Robert was very pleasant to work with and he took the time to explain what the problem may be with my windows. Since we couldn't reproduce the problem, he was very nice to tell me that he didn't want to time to explain what the problem may be with my windows. Since we couldn't reproduce the problem, he was very nice to tell me that he didn't want to throw labor at a problem and not fix it the first time. At just that moment, the window started acting up and he got a tech over right away to see the problem as it was happening. The tech said he had seen the problem before and knew what it was. Also, the cashier is super nice and very friendly! More

Despite issues whether or not VW wanted to cover the repair of my window seal, Neil and the service manager were persistent to make sure I was happy with the warranty coverage of my vehicle. The window repair of my window seal, Neil and the service manager were persistent to make sure I was happy with the warranty coverage of my vehicle. The window seal was ultimately replaced under the warranty and the wind noise that was driving me crazy went away. Once again great service at Chapman. More

I had a great sales experience. Justin was just great, and we came to close the deal at a price that satisfied us both. They made the process very easy going. I did most of the negotiation over the phone/ and we came to close the deal at a price that satisfied us both. They made the process very easy going. I did most of the negotiation over the phone/email, and they respected the price we had negotiated once I walked into the dealership to close the deal. And so far, I love my new vw (2010 CC Sport). Great job guys! More

I really appreciated to low key, easy going approach of your staff. Too many dealerships still encourage their sales staff to employ high pressure tactics and I literally walked off of several car lots th your staff. Too many dealerships still encourage their sales staff to employ high pressure tactics and I literally walked off of several car lots thinking I would never set foot there again due to the hard sell techniques and wondering how these guys stay in business treating people that way. More

Had a transmission problem and the 3 gentlemen listed above gave exceptional service by listening to my concerns, riding in the vehicle w/me to "hear" the problem and then test driving after service to b above gave exceptional service by listening to my concerns, riding in the vehicle w/me to "hear" the problem and then test driving after service to be sure everything was in working order. The extended warranty covered the cost of the repair except for the deductible, so a good time was had by all and so far so good on the new transmission! Thank you! More

Found Austin very helpful and attentive, he new a lot about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pri about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pricing. Maximus in the contract department was excellent and also very helpful in getting the documents explained and compleated. More

Execellent service by Neil. I requested the replacement windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the corr windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the correct ones. He is ordering the correct windshield wipers for my car. I have worked with Neil several times regarding service since I have had my VW Jetta TDI for the past 6 years and it is always a pleasure. More