Chapman Volkswagen Scottsdale

This is the third Volkswagen that I have purchased from Chapman. I had a 1999 New Beetle, a 2007 EOS (that got totaled in the 10/5/10 hailstorm in Phoenix) and now a 2010 New Beetle. Justin has been my ser Chapman. I had a 1999 New Beetle, a 2007 EOS (that got totaled in the 10/5/10 hailstorm in Phoenix) and now a 2010 New Beetle. Justin has been my service advisor for the last couple of years & is a great guy and Tyler Umpley (not sure of the spelling of his last name) has been the mechanic that has done all work on all three of my cars. The reason I keep buying cars from Chapman is because of the great service. More

Issues: 1. 9/23/10: Nick couldn't figure out how to Issues: 1. 9/23/10: Nick couldn't figure out how to print a temporary registration so I was given a Dealer's plate which I had to return to the deale Issues: 1. 9/23/10: Nick couldn't figure out how to print a temporary registration so I was given a Dealer's plate which I had to return to the dealership the next day after purchase. 2. 9/23 - 24/10: I was not given the second key to the vehicle because neither Roy nor Mike K could find it. When I went back to the dealership to turn in the dealer plate, they still didn't have it for me. 3. 9/27/10: Nick told me I had to go to DMV to transfer the registration myself; that Chapman didn't do that. I took a 1/2 day off work, sat around DMV, and then found out that the dealership has up to 45 days to make the transfer of title yet I was given a 30-day temporary registration. Additionally, I learned that the transfer of title IS something the dealership does on a daily basis AND that a refund can be done by the dealership. I made another trip to Chapman. I met with Mike K who said he'd "take care of it". I also asked about the registration credit and he said a check would be cut. When asked about the second key, he said he'd order it and call me in 2 weeks. 4. 10/12/10: Received bill from Chrysler for payoff amount on car I traded on 9/23/10. Also received bill for new VW showing two payments already received. 5. 10/13/10: Called Chapman to ask Mike about the second key and Marcus about the bills. Found out that Mike no longer works at Chapman. Asked Marcus about the bills and he then transferred me to Chester. Chester said he'd look into the matter and call me back. 6. 10/15/10: Received DMV registration for new car in envelope from Chapman but no refund check. No return call from Chester yet. Left message for him to call me. 7. 10/16/10: Called Chester; he said he was "really busy and the Finance department isn't open on the weekend" and that he would call me on Monday. 8. 10/18/10: Called Chester who then passed me off to Brian in Finance. Left message for Brian who returned the call within 15 minutes. He followed up with his registration person who over-nighted the payment to Chrysler and confirmed that a refund should come to me from DMV within the next two weeks. 9. 10/20/10: Still no resolution about the second key. Called to speak to Chester and was transferred to Stacy. Stacy checked with the Service department who had no record of a key being ordered. An order has been placed and I should get a call from Service within two weeks to bring the car in to have the key programmed. Summary: Stacy is the ONLY person in this entire debacle of dreadful customer "service" who apologized for any inconvenience. I appreciate his attitude and Brian was very professional and I appreciate his ability to find where my case was dropped to keep Chrysler from reporting a late payment. There is no excuse for the poor treatment I received from Mike, Nick, Marcus, and Chester! Once the key is programmed, I will have made four trips to Chapman, spent more than 4 hours at DMV, and spent more than 3 hours in phone calls for this purchase! I will not be referring ANYONE to do business with Chapman Dodge/Chrysler/Jeep/VW. More

While i began my early (7:00am) Saturday morning visit (on 10/16/2010) to Chapman by bringing my daughter's 2004 VW Jetta into the service department and courteously greeted by Mr. Brownlee, my long day e (on 10/16/2010) to Chapman by bringing my daughter's 2004 VW Jetta into the service department and courteously greeted by Mr. Brownlee, my long day ended (around 7:30pm) by leasing a new 2011 VW Jetta SE, working with Tony Simmons and Chester Spychala. First, i owe a great deal of thanks and sincere gratitude to Mr. Brownlee, who unselfishly turned down his commission on an estimated $4000.00 worth of repair work, because of his professional integrity and dedication to serving the best interest of the customer. Mr. Brownlee, without hesitation, approached me in the waiting room, including bringing along the auto tech or mechanic, to explaing the extent of required repair work on my vechicle. After patiently explaining the problems and recognizing my dilemma and obvious state discouragement, he immediately led me to the sales department to discuss possible options - which included assessing the market value of my vehicle versus the cost of repairs. After considerable deliberations with Mr. Spychala and Mr. Simmons, I make the decision to trade-in the old vehicle in favor of a new leased vehicle. While all were especially courteous and helpful, Mr. Simmons provided exemplary assistance and guidance in helping my daughter and me make an informed decision. Mr. Simmons, while juggling multiple priorities with other customers (with prior appointments), provided extraordinary assistance and exhibited exceptional patience in showing us many vehicle options on the lot, as well as staying beyond his normal duty time to complete the transactions. In short, Tony Simmons provided outstanding and expert customer service, and should be viewed as a great asset to your sales workforce and business. Yet this would have never happened without the customer sensitivity of Mr. Brownlee in your service department. He is a gentleman and a great tribute to Chapman's business. Sincere thanks to all involved, and to Chapman as a reputable auto business in our great community. Best Regards! ...Bob Hollis More

I made a call to see what cars they had available and Justin was very helpful over the phone and encouraged me to come and see the car. I drove down to the dealership the next day, he was ready for me wi Justin was very helpful over the phone and encouraged me to come and see the car. I drove down to the dealership the next day, he was ready for me with the car and was extremely knowledgable and helpful. He was even patient with my three year old who was running around. He made the sale very easy for me and it was done in 3 hours. Awesome!! More

I return to Chapman Volkswagen because of their customer service. I have been a loyal customer for over 15 years, first through the Chapman BMW dealership and service and now for Volkswagen service. I hav service. I have been a loyal customer for over 15 years, first through the Chapman BMW dealership and service and now for Volkswagen service. I have been incredibly lucky to have had such great service advisors beginning with Garrett O'Dell, then Tony Di'Salvo and now Justin Linegar. Justin is very knowledgeable, patient and happy to answer my many questions, always provides transportation for me back and forth to my job, and is incredibly friendly. I trust Justin's sincerity and willingness to always help me when I am having a problem with my car. Thank you very much Justin for your professionalism. Lydia More

This is the second Jetta TDI I have purchased from Justin and for the second time I have been greatly impressed with his customer service, no pressure salesmanship, and product knowledge. I was very pleased and for the second time I have been greatly impressed with his customer service, no pressure salesmanship, and product knowledge. I was very pleased with my first 2006 TDI and when I found out there was 0% on the 2010's I had to look into it. Well needless to say with out ever really intending on buying a new car I drove away in a new TDI cup even more content then I was before with my VW product. I in 2008 my father went to Justin to purchase his TDI sportwagen and again purchased a new 2011 sportwagen from Justin the same day I purchased my 2010. Justin's made sure that were happy and his manager, Chester, ensured there was a deal we were pleased with. I even got more for my trade than I had expected. For anyone looking for a new or used Volkswagen I highly recommend they give Justin at Chapman Volkswagen a call. More

Hello, good experience overall. Worked with Tony Hello, good experience overall. Worked with Tony primarily, also the internet division was very responsive with questions. Tony was very efficient, Hello, good experience overall. Worked with Tony primarily, also the internet division was very responsive with questions. Tony was very efficient, found the car i wanted, and introduced me to the parts and service people. Would reccommend to others and consider highly for additional purchases. More

I was very frustrated with my experience. I got the shuttle to work and it took over an hour to get here. I requested to be picked up as close to three as possible as that is the time I get off work an shuttle to work and it took over an hour to get here. I requested to be picked up as close to three as possible as that is the time I get off work and since I'd been late an hour and a half I needed to work as long as possible - - I was picked up at 5:00 - granted the weather was bad, but I don't think it is good to have so many people scheduled around the same time and have to go to so many places. I think I should have been picked up much sooner and taken back for my vehicle. The shuttle drivers are very nice; however, the way pickups and drop offs are schedule is not acceptable for someone who has to get to work. When I take my vehicle to Peoria I am given a ride very soon after I arrive and am picked back up around the time I request. Had I known I would have to wait for hours and then have another hour going around picking other people up I would have made other arrangements - by the time I realized I wasn't going to be picked up for a long time I'd already gotten off work at 3:00 and just had to wait. I was told that I needed a recall part put in and if they had the part they would do it that day. I asked to be called to let me know because if the part is not available I'll just go to Peoria and have it done there. I did not get a call letting me know if was available or not and had to call - I was then told that the part was not available. There was not a reminder sticker for my next oil change so I called to get the mileage I need to change the oil for. I usually go to Peoria Volkswagen; however, I had to go to Chapman because I have a problem with my window tint - it is very blotchy - almost looks spotted - I was told I needed to take the care to where I bought it. The service tech said my windows are not tinted - they are factory made the way they are and that it is normal for them to look this way. They were not always this way and they are getting worse. The only window that isn't like this is my windshield and I had that replaced. I am upset about the way my windows look and feel frustrated that I was told this is just the way Volkswagen makes their windows and basically I just have to live with it. If this is true then I don't think I want my next car to be a Volkswagen. More

I was looking at a Golf TDI and it was too small. They had me drive a Jetta TDI and I was thrilled. Everyone was working with me, for me, were very friendly and actually had the same story/information and had me drive a Jetta TDI and I was thrilled. Everyone was working with me, for me, were very friendly and actually had the same story/information and knew the vehicles. Having had bad dealer experiences before I was skepical they could do what they offered but they came through and in a timely professional manner. My only disappointment was the time on a very hot day it took to get the 2 cars from the back lot for me to test drive...argh ! I guess it's just the nature of the beast. All in all great experience, I got the car I wanted at the right price with no BS. Thank You More

Justin was great, he was friendly, helpfull, thorough, and spot on. The service was also very good, everything was done on time and seemed to be performed properly. The only complaint I have is the and spot on. The service was also very good, everything was done on time and seemed to be performed properly. The only complaint I have is the availability of loaner vehicles. Camelback VW's premise is that someone should not have to go without a vehicle just because they are spending the time to protect their investment. The only reason Chapman was able to win my business was because I was ensured a vehicle would be made available to me, which it was. Unfortunately, this was done through Enterprise. I easily wasted 1.5 hours of my day dealing with that. I have to wait to be picked up by Enterprise, driven in the opposite direction of where I was headed, wait in line, fill out the paperwork and then finally I'm on my way. Returning the car, I have to again, drive out of my way, past the dealership, and I'm expected to match the gas, a trip to the gas station I would not otherwise be making. Then I have to wait in line again, complete the rental agreements, and then wait to be driven back in the direction I just came from to the dealership again. Is it the end of the World? No. But, I'm now considering driving a little bit out of my way to Camelback just to have my service done there, since it seems as if it will be ultimately more convinient and efficient. Again, my expereince with Chapman's service and Justin as my service contact was great. It is how I feel I should be treated in this situation. I just have a problem that a business as large as Chapman's cannot provide a simple loaner car. More