Chapman Volkswagen Scottsdale

Robert was very pleasant to work with and he took the time to explain what the problem may be with my windows. Since we couldn't reproduce the problem, he was very nice to tell me that he didn't want to time to explain what the problem may be with my windows. Since we couldn't reproduce the problem, he was very nice to tell me that he didn't want to throw labor at a problem and not fix it the first time. At just that moment, the window started acting up and he got a tech over right away to see the problem as it was happening. The tech said he had seen the problem before and knew what it was. Also, the cashier is super nice and very friendly! More

Despite issues whether or not VW wanted to cover the repair of my window seal, Neil and the service manager were persistent to make sure I was happy with the warranty coverage of my vehicle. The window repair of my window seal, Neil and the service manager were persistent to make sure I was happy with the warranty coverage of my vehicle. The window seal was ultimately replaced under the warranty and the wind noise that was driving me crazy went away. Once again great service at Chapman. More

I had a great sales experience. Justin was just great, and we came to close the deal at a price that satisfied us both. They made the process very easy going. I did most of the negotiation over the phone/ and we came to close the deal at a price that satisfied us both. They made the process very easy going. I did most of the negotiation over the phone/email, and they respected the price we had negotiated once I walked into the dealership to close the deal. And so far, I love my new vw (2010 CC Sport). Great job guys! More

I really appreciated to low key, easy going approach of your staff. Too many dealerships still encourage their sales staff to employ high pressure tactics and I literally walked off of several car lots th your staff. Too many dealerships still encourage their sales staff to employ high pressure tactics and I literally walked off of several car lots thinking I would never set foot there again due to the hard sell techniques and wondering how these guys stay in business treating people that way. More

Had a transmission problem and the 3 gentlemen listed above gave exceptional service by listening to my concerns, riding in the vehicle w/me to "hear" the problem and then test driving after service to b above gave exceptional service by listening to my concerns, riding in the vehicle w/me to "hear" the problem and then test driving after service to be sure everything was in working order. The extended warranty covered the cost of the repair except for the deductible, so a good time was had by all and so far so good on the new transmission! Thank you! More

Found Austin very helpful and attentive, he new a lot about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pri about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pricing. Maximus in the contract department was excellent and also very helpful in getting the documents explained and compleated. More

Execellent service by Neil. I requested the replacement windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the corr windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the correct ones. He is ordering the correct windshield wipers for my car. I have worked with Neil several times regarding service since I have had my VW Jetta TDI for the past 6 years and it is always a pleasure. More

Justin was quick and friendly to take care of fixing my break lights. He gave me a good deal on the service. Also, I purchased a sun shade in the accessories dept and both employees were quick and friend break lights. He gave me a good deal on the service. Also, I purchased a sun shade in the accessories dept and both employees were quick and friendly. I have no issues with the service I received. More

Neil is always professional and kind. This is the #1 reason I keep coming back to Champman. The relational capacity Neil has with customers is outstanding!!!! Also the work is done correctly and I feel reason I keep coming back to Champman. The relational capacity Neil has with customers is outstanding!!!! Also the work is done correctly and I feel like I can trust the workmanship of the mechanics. Thank you Neil and Chapman for another job well done!! Sincerely yours, Ruth Ann Lopez, M.A More

I purchased the auto at this site and all service has been done wight great satisfaction at this site. I will continue to have my vehicle service here and I hope to replace this auto with a new auto from been done wight great satisfaction at this site. I will continue to have my vehicle service here and I hope to replace this auto with a new auto from this dealer as soon as the vehicle becomes available. More