Chapman Volkswagen Scottsdale

This buying experience was one of the worst purchasing experiences of an auto sale. The vehicle I purchased two or three days after a test drive alignment was incorrect, front brakes needed to be replaced experiences of an auto sale. The vehicle I purchased two or three days after a test drive alignment was incorrect, front brakes needed to be replaced (rotors and pads), and an oil leak coming from the drain plug, also my owners manual was missing which is part of the the "VW Certification." It took three trips for the alignment to be repaired correctly, one trip included with the 3 previously mentioned to fix the oil leak that was spotted by a 3rd party mechanic shop, and 2 trips for the pads and rotors to be replaced. The dealership also chose the wrong trade in option with VWoA and I was to pay ~800 for my excessive milage but the dealership paid them for their mistake. I asked to see how I could be reimbursed for the many inconveniences but they said they would look into it. My overall experience is for anyone reading this be very cautious of purchasing any used vehicle that is "certified" or not and don't let the dealership get one over on you. More

I took my Jetta in for its first one-year service -- they were prompt and courteous on the phone as well as in person. My car was serviced and washed. The VW lounge was quiet and comfortable so I could read were prompt and courteous on the phone as well as in person. My car was serviced and washed. The VW lounge was quiet and comfortable so I could read without a television blaring at me. The car was finished in the amount of time he indicated. More

Dustin was extremely helpful. He took the time to explain the importance of the repairs my Jetta needed. Along with the Manager Jeff. He explained the services as well as the importance of getting them done the importance of the repairs my Jetta needed. Along with the Manager Jeff. He explained the services as well as the importance of getting them done immediately. Dustin was very friendly, patient, and informative also on other things regarding my vehicle. More

I have been using Chapman Volkswagan on East McDowell Road in Scottsdale, Arizona for sales and service for many years. I even remember having the pleasure of meeting Jerry Chapman. All the employees I Road in Scottsdale, Arizona for sales and service for many years. I even remember having the pleasure of meeting Jerry Chapman. All the employees I have come in contact with over the years have always taken good care of me. That is why I reccomend Chapman . More

I have to pass by another dealer to get to Chapman VW which is far away from our home, but I read the reviews so Chapman got my business. Even tho we purchased our van in GA Justin Mitchell gave us hone which is far away from our home, but I read the reviews so Chapman got my business. Even tho we purchased our van in GA Justin Mitchell gave us honest and dependable service, I felt like a Chapman customer. He did all he could to accommodate me and my needs as a customer. We had another unexpected problem with our air conditioner a few days later and although the problem could not be identified at this time the tech who spoke with me was clearly knowledgeable about my van which was a first. The VW Routan is a newer vehicle which is why many are not familiar with it. Chapman VW is the type of dealer that VW would want representing them. I love the Routan and now that I have found a dealer who understands this vehicle I am even more satisfied with my VW! More

I came in looking for a $8500 car out he door, but I left with something better then I had imagined! Michael worked me out a great deal on a 08' jetta for not knowing what I wanted, it's exactly everything I with something better then I had imagined! Michael worked me out a great deal on a 08' jetta for not knowing what I wanted, it's exactly everything I want and more. Couldn't be happier and I will recommend him to anyone! Working in a salon where we pride ourselves on customer service, it feels really good to also he on the other end of it. Paying off my car will be a breeze and I will enjoy it too because it's something I truly love! Thanks again!! More

Had a great experience from test drive to driving off the lot. Don was great, as was the rest of the staff I interacted with. I was able to get the car I wanted at a good rate for a reasonable price. They ga lot. Don was great, as was the rest of the staff I interacted with. I was able to get the car I wanted at a good rate for a reasonable price. They gave me more for my trade than any other dealership had offered- and I had went to several other places before Chapman. I would recommend this dealership to anyone. More

steve did a great job finding me the exact car i was looking for and took a lot of time to make me happy! i totally appreciate the service and love my car! everyone else who was involved in the process looking for and took a lot of time to make me happy! i totally appreciate the service and love my car! everyone else who was involved in the process was great too. michael helped finish the deal, took me on a test drive and expained all of the features of the car. i love driving it! thank you :) More

I was very satisfied with the friendliness of the staff, the cleanliness of the waiting room, and the quality of the work. The only thing that was wasn't 100% satisfactory was the length of time I had to wa the cleanliness of the waiting room, and the quality of the work. The only thing that was wasn't 100% satisfactory was the length of time I had to wait to get the oil changed (2+ hours), but I understand that the shop was very busy that day. I would gladly recommend this to others. More

I was pleased with the prompt and friendly service, and the complimentary washing of my VW Bug! I also liked the fact that John pointed out what repairs were basically needed and the cost, plus answering t the complimentary washing of my VW Bug! I also liked the fact that John pointed out what repairs were basically needed and the cost, plus answering truthfully what the safety factor would be in regard to the repairs. More