Chapman Volkswagen Scottsdale

I have been using Chapman Volkswagan on East McDowell Road in Scottsdale, Arizona for sales and service for many years. I even remember having the pleasure of meeting Jerry Chapman. All the employees I Road in Scottsdale, Arizona for sales and service for many years. I even remember having the pleasure of meeting Jerry Chapman. All the employees I have come in contact with over the years have always taken good care of me. That is why I reccomend Chapman . More

I have to pass by another dealer to get to Chapman VW which is far away from our home, but I read the reviews so Chapman got my business. Even tho we purchased our van in GA Justin Mitchell gave us hone which is far away from our home, but I read the reviews so Chapman got my business. Even tho we purchased our van in GA Justin Mitchell gave us honest and dependable service, I felt like a Chapman customer. He did all he could to accommodate me and my needs as a customer. We had another unexpected problem with our air conditioner a few days later and although the problem could not be identified at this time the tech who spoke with me was clearly knowledgeable about my van which was a first. The VW Routan is a newer vehicle which is why many are not familiar with it. Chapman VW is the type of dealer that VW would want representing them. I love the Routan and now that I have found a dealer who understands this vehicle I am even more satisfied with my VW! More

I came in looking for a $8500 car out he door, but I left with something better then I had imagined! Michael worked me out a great deal on a 08' jetta for not knowing what I wanted, it's exactly everything I with something better then I had imagined! Michael worked me out a great deal on a 08' jetta for not knowing what I wanted, it's exactly everything I want and more. Couldn't be happier and I will recommend him to anyone! Working in a salon where we pride ourselves on customer service, it feels really good to also he on the other end of it. Paying off my car will be a breeze and I will enjoy it too because it's something I truly love! Thanks again!! More

Had a great experience from test drive to driving off the lot. Don was great, as was the rest of the staff I interacted with. I was able to get the car I wanted at a good rate for a reasonable price. They ga lot. Don was great, as was the rest of the staff I interacted with. I was able to get the car I wanted at a good rate for a reasonable price. They gave me more for my trade than any other dealership had offered- and I had went to several other places before Chapman. I would recommend this dealership to anyone. More

steve did a great job finding me the exact car i was looking for and took a lot of time to make me happy! i totally appreciate the service and love my car! everyone else who was involved in the process looking for and took a lot of time to make me happy! i totally appreciate the service and love my car! everyone else who was involved in the process was great too. michael helped finish the deal, took me on a test drive and expained all of the features of the car. i love driving it! thank you :) More

I was very satisfied with the friendliness of the staff, the cleanliness of the waiting room, and the quality of the work. The only thing that was wasn't 100% satisfactory was the length of time I had to wa the cleanliness of the waiting room, and the quality of the work. The only thing that was wasn't 100% satisfactory was the length of time I had to wait to get the oil changed (2+ hours), but I understand that the shop was very busy that day. I would gladly recommend this to others. More

I was pleased with the prompt and friendly service, and the complimentary washing of my VW Bug! I also liked the fact that John pointed out what repairs were basically needed and the cost, plus answering t the complimentary washing of my VW Bug! I also liked the fact that John pointed out what repairs were basically needed and the cost, plus answering truthfully what the safety factor would be in regard to the repairs. More

Justin mitchell does a great job managing customers expectations and going the extra mile to make sure his customers walk out happy. Recent issues with my Toureg raised some warranty concerns/questions expectations and going the extra mile to make sure his customers walk out happy. Recent issues with my Toureg raised some warranty concerns/questions by me. Justin thourougly explained all the isuses and explored all the options avaialbe to get some of my problems covered under warranty. The remaining outstandsing issues were resolved qucikly by Justin's team of quality mechanics and a price adjustment that made me feel appreciated. More

The employee in the service department was courteous and answered all of my questions to my satisfaction. The service took the amount of time that I expected, given the information that was given to me on t answered all of my questions to my satisfaction. The service took the amount of time that I expected, given the information that was given to me on the phone when I made the appointment. And I absolutely loved that fact that they washed the exterior of my car! More

I took my new car in to have a tire repaired and to have a blemish in the passenger side window removed. The tire was repaired and since the blemish was not able to be buffed out a new window is being order a blemish in the passenger side window removed. The tire was repaired and since the blemish was not able to be buffed out a new window is being ordered and will be installed when it comes in. Both John and Justin were professional, polite and knowledgable. This is the 3rd VW (New Beetle, Eos, New Beetle) that I have purchased in the last 10 years from this dealer and the reason I am a repeat customer is because of the great service department. Sue Jones More