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Chapman Volkswagen Scottsdale
Scottsdale, AZ
462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 462 reviews
March 11, 2014
From the very first experience at Chapman, getting out of the car at the lot, I was really impressed. I was shopping with my teenage daughter but for a car for myself, as I wanted her to see the process, and the car at the lot, I was really impressed. I was shopping with my teenage daughter but for a car for myself, as I wanted her to see the process, and Frank (my salesman) made sure to include her throughout. There was literally no pressure - here's what we have and can do for you - and I appreciated that immensely. We were at the lot for under an hour the first day, including the test drive and speaking about what I wanted, and I asked them to call the next day if they could make the deal work. The next day Scott and I talked on the phone and agreed on terms, and I was in and out very rapidly that afternoon to sign paperwork and pick up my car. No games, a very fair deal that my bank fleet buyer said was better than he could do, and great people to work with throughout. I will refer friends and repeat as a Chapman customer. More
by KerryCinAZ
Employees Worked With
Frank was my salesman, and I worked with Scott in finance
January 23, 2014
On 01/22/14 I had an appointment for an oil change and a light bulb replacement at this dealership, Chapman VW of Scottsdale. At that time I was told I needed a new vacuum pump for the braking system. (I light bulb replacement at this dealership, Chapman VW of Scottsdale. At that time I was told I needed a new vacuum pump for the braking system. (I was aware there had been a slow leak of engine oil at this point). I was told that if I did not have it replaced immediately, it was of great danger (scare tactic). Because of this, I did have it replaced. The part itself was $300. The labor charge on the invoice to install this was just under $900, which was for 1-1/2 hours of labor, which comes to $600/hour for labor. Is there a legal limit as to how much a dealership can charge for labor? I will take this to small claims court. More
by mrdavidw
Employees Worked With
Michael J; Service Department
January 20, 2014
Im a first time buyer and this dealership along with the staff went out of there way to get me exactly what I wanted while working within my budget and also taking the time I needed without pressuring anyth staff went out of there way to get me exactly what I wanted while working within my budget and also taking the time I needed without pressuring anything. Highly recommended and I will be back! More
by kelseynichole
Employees Worked With
Richard and Nick
January 11, 2014
I purchased a 2011 Jetta golf last night from Dylan and the experience was great. I was very impressed by the friendly staff and how easy they made the entire process. I've always used their service dept the experience was great. I was very impressed by the friendly staff and how easy they made the entire process. I've always used their service dept for my previous VW as well as my husbands', now that I've purchased a vehcile there as well and had yet another great experience, I highly recommend Chapman for all your VW needs. More
by Stephandeye
Employees Worked With
Dylan
November 26, 2013
Jesse Blount was a great and fair salesperson. We knew what we wanted and how much we could spend and he made it happen. He probably didn't make anything on the deal since we got it so cheap, but he did i what we wanted and how much we could spend and he made it happen. He probably didn't make anything on the deal since we got it so cheap, but he did it anyway. I highly recommend him More
by adp2394
Employees Worked With
Jesse Blount
October 07, 2013
there was some misunderstanding but they do work as a team to solve the problems and make sure customers are satisfied. Joe Keith is amazing! he went above and beyond to make the transaction as easy as p team to solve the problems and make sure customers are satisfied. Joe Keith is amazing! he went above and beyond to make the transaction as easy as possible, was in and out within an hour or so. they have nice cars for decent price, great customer service all around! Definitely recommended, and don't forget to ask for Joe:) More
by mayy
Employees Worked With
joe
April 23, 2013
Mike went above and beyond to get me the car I wanted for an excellent price. Even after I left the dealership he continues to be available for any questions I have . I had an excellent experience at chapman an excellent price. Even after I left the dealership he continues to be available for any questions I have . I had an excellent experience at chapman and would highly recommend them. More
by Elizabetherin67
Employees Worked With
Mike Conway
March 28, 2013
Disappointed with this dealer. Had nice cars but unfortunately had to go somewhere else to purchase because I was not getting any return calls from this dealer. Felt like I was the one chasing them unfortunately had to go somewhere else to purchase because I was not getting any return calls from this dealer. Felt like I was the one chasing them for the sale. How unfortunate. More
by Fitaliangrl
Employees Worked With
chapman
February 19, 2013
I had a fantastic experience here, I came in Jesse was my salesman, i knew nothing of VW cars. He asked all the right questions, and found that the Jetta was the car for me, I love it. Mark also was so helpf salesman, i knew nothing of VW cars. He asked all the right questions, and found that the Jetta was the car for me, I love it. Mark also was so helpful and got me the most killer deal....I will definitely be back and tell all my friends to shop here for there next vehicle! Sheri S. More
by Enjoylf
Employees Worked With
Jesse Blount
January 16, 2013
I came to this dealer because I had a "pre-negotiated" price through my insurance company. Once on the lot, Steve Cargill took me for a test drive on a new Jetta. The car was fine. Bac "pre-negotiated" price through my insurance company. Once on the lot, Steve Cargill took me for a test drive on a new Jetta. The car was fine. Back in the office, Steve started to tell me that I had to pay extra for window tinting and nitrogen in the tires. The good news, according to Steve, was that my car buying program arranged special pricing for these items. $199 for window tinting and $40 for nitrogen in the tires. I said that I did not want to pay for this stuff and I wanted to pay the price on the price certificate I brought with me. Steve said OK. HE EVEN SHOOK MY HAND. Steve said I had to wait to see the finance guy to sign the paperwork. After keeping me waiting an hour, I was introduced to Nick in Finance. Nick printed out my paperwork (why was I waiting an hour?) Nick said that he had to charge me $239 for a special security etching that was on the windshield. He had me sign a special piece of paper for this. By this time I was tired of fighting and relented. I was never given a copy of the "window etching" paperwork. Upon inspecting the car in the light of day, there is no tinting on the windows. There is no nitrogen in the tires. Chapman VW sells you of "bill of goods" for these so called features they add to the car. I am never purchasing a car from any Chapman dealer in the future and I am never buying another VW. If you are smart, stay away from these guys. More
by ackruu
Employees Worked With
Steve Cargill, Nick in Finance
