Chapman Volkswagen Scottsdale

I've been bringing my vehicle for service to Chapman since 1999. The service has always been excellent. Work done right the first time. Knowledgeable and courteous staff. My service advisor has changed since 1999. The service has always been excellent. Work done right the first time. Knowledgeable and courteous staff. My service advisor has changed (from Justin to Justin -- that part was easy). Justin 2 provided the same great attention to me and my Eos. I couldn't ask for a better experience. Thank you! More

this dealership is very bad, no experience, rude from sales people to top management. they lie . i would never buy a car from this dealer. the deal that they were not able to make with me , san tan vw sales people to top management. they lie . i would never buy a car from this dealer. the deal that they were not able to make with me , san tan vw made in less than 2 hours . all chapman sales and management should go to san tan vw for training.and learn how to deal with customers. More

Great working with Justin. He did what he said and all of the issues were resolved. Chapman will be the dealer I use for my next vehicle. The 3 year , 36000 mile warranty is a great deal with the Volksw of the issues were resolved. Chapman will be the dealer I use for my next vehicle. The 3 year , 36000 mile warranty is a great deal with the Volkswagen. Also, the location of the dealership is perfect. More

Great customer service. Matt and Michael were informative, friendly and to the point. The overall experience was positive. It was nice to come in and have the car I wanted to test drive ready for informative, friendly and to the point. The overall experience was positive. It was nice to come in and have the car I wanted to test drive ready for me. The process was quick and painless. The energy of the staff made me feel good about my decision. Thank you! More

I tried Berge Volkswagen first and hated the experience. Chapman is further away from me, but definitely worth the drive, even with the rising gas prices. In addition to 1 year check, I was also having inte Chapman is further away from me, but definitely worth the drive, even with the rising gas prices. In addition to 1 year check, I was also having intermittent problems with the trunk not unlatching after the first pop. With my luck, of course I couldn't recreate it in the shop, but they still checked it out and loosened the latch since too tight, and I haven't had problems since. More

Dustin was awesome. My car started having issues right before they closed on Wednesday night and Dustin walked me through what to check under my hood and what I needed to do to get there safely (water in before they closed on Wednesday night and Dustin walked me through what to check under my hood and what I needed to do to get there safely (water in my coolant tank). He was there when I arrived (even though he should have been off) and was very helpful and kept me up to date with what was happening with my car on Thursday. Overall a great experiance for having car problems. Alison Verdi More

I would recommend you for service, not for sales. Your service department is friendly and efficient. I never have a problem. However, my last sales experience was nightmarish. They sold me a NEW car service department is friendly and efficient. I never have a problem. However, my last sales experience was nightmarish. They sold me a NEW car that someone else had for 500 MILES, but listed 12 miles on the paperwork. After I got the car, we thought that the miles were something else, then when I called the sales girl told me. So I feel like they misinformed me totally on that particilar vehicle. Then they wrote up contract, VW finance didn't like it, they called me one day and HAD TO DRIVE OVER HERE IMMEDIATELY for me to sign new paperwork, which I didn't have time to review, while we stood outside my workplace. Probably won't buy another car from you. More

Making the online appointment was very easy and convenient. Electronic response times were fast and an in person phone call to confirm was completed accordingly and appreciated. Time for completi convenient. Electronic response times were fast and an in person phone call to confirm was completed accordingly and appreciated. Time for completion of service estimate was provided with great accuracy. Price was not an issue as serivces were covered under warranty. I bought my car at Chapman VW, have only had it serviced there and will continue to have it services there (despite the 40 mile drive) because I trust the staff and know the services will be completed correctly and honestly. More

Thank you for taking the time to address my concerns. Dustin did an excellent job listening to and actively following through will updates and questions. I appreciate the time and extra effort put into m Dustin did an excellent job listening to and actively following through will updates and questions. I appreciate the time and extra effort put into my most recent visit to your dealership. I am looking forward to returning for future maintenance and repairs. Thank you again, Dustin. Geoff More

Very friendly and courteous staff. Also able to lend me a car rental when the work took longer than expected. The maintenance crew also fixed a broken handle that I had forgotten about on my glove compartmen car rental when the work took longer than expected. The maintenance crew also fixed a broken handle that I had forgotten about on my glove compartment without me having to ask! Great work all around! More