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Chapman Volkswagen Scottsdale
Scottsdale, AZ
443 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 443 reviews
January 16, 2013
I came to this dealer because I had a "pre-negotiated" price through my insurance company. Once on the lot, Steve Cargill took me for a test drive on a new Jetta. The car was fine. Bac "pre-negotiated" price through my insurance company. Once on the lot, Steve Cargill took me for a test drive on a new Jetta. The car was fine. Back in the office, Steve started to tell me that I had to pay extra for window tinting and nitrogen in the tires. The good news, according to Steve, was that my car buying program arranged special pricing for these items. $199 for window tinting and $40 for nitrogen in the tires. I said that I did not want to pay for this stuff and I wanted to pay the price on the price certificate I brought with me. Steve said OK. HE EVEN SHOOK MY HAND. Steve said I had to wait to see the finance guy to sign the paperwork. After keeping me waiting an hour, I was introduced to Nick in Finance. Nick printed out my paperwork (why was I waiting an hour?) Nick said that he had to charge me $239 for a special security etching that was on the windshield. He had me sign a special piece of paper for this. By this time I was tired of fighting and relented. I was never given a copy of the "window etching" paperwork. Upon inspecting the car in the light of day, there is no tinting on the windows. There is no nitrogen in the tires. Chapman VW sells you of "bill of goods" for these so called features they add to the car. I am never purchasing a car from any Chapman dealer in the future and I am never buying another VW. If you are smart, stay away from these guys. More
by ackruu
Employees Worked With
Steve Cargill, Nick in Finance
December 29, 2012
This was my go-to dealer after dealing with the incompetent staff at VW North Scottsdale. That is until I needed to have a major item replaced that is still covered under warranty. I had hesitati incompetent staff at VW North Scottsdale. That is until I needed to have a major item replaced that is still covered under warranty. I had hesitation to have such work performed on my vehicle, but was ensured that everything would be handled correctly. Once I picked my vehicle up, I noticed that there were several trim pieces on the interior of my vehicle that were scratched, some even having deep gouges. I immediately drove the car back into the service area to disclose my findings. Both the service advisor and manager were speechless. Not only did they incorrectly install the major component on my vehicle, they also neglected to replace some parts leaving holes exposed, and of course the scratches. I was assured that they would fix the issues and that everything would be as good as new. After contemplating legal action, I decided to have them fix their so-called work and take it from there. The management staff at this dealership refuses to take responsibility for what they have done, instead they basically made me feel as though they did me a favor(!) And then I received a phone call from "management" after the fact, where they stated to me that my vehicle may have already had those scratches prior to my bringing it to their dealership! So not only was it a slap in the face for the damage they caused the first time around, but no to insinuate that I may have done the damage myself! This is the kind of treatment this dealership believes in when dealing with a serious situation such as this. I had no choice but to contact VW North America and speak to the office of the president. Hopefully they will straighten out this mess and this dealership's holier than thou attitude. I will NEVER bring my vehicle back to this dealership, or give any Chapman dealership my business. I would rather return to VW of North Scottsdale then ever return here! More
by joey2006
Employees Worked With
Jamie Cox, John Germinaro, Justin Mitchell, Rolland Schrieber
May 10, 2012
Jesse was extremely professional and courteous during our visit to Chapman VW. He took the time to show us the jetta and expalined the features clearly. We took a test drive. I was impressed with the visit. visit to Chapman VW. He took the time to show us the jetta and expalined the features clearly. We took a test drive. I was impressed with the visit. Sincerely, Stephanie More
by gilabend4
Employees Worked With
Jesse Blount
December 23, 2011
It was great expirience! Joe was very proffessional and friendly.Test drive was great.He was helpfull with explaining the car. Iam very happy with the deal I got.I will deffenetly recomend your dealershipp friendly.Test drive was great.He was helpfull with explaining the car. Iam very happy with the deal I got.I will deffenetly recomend your dealershipp to my friends. More
by dobrila
Employees Worked With
Joe Pazienza
July 23, 2011
I brought my Tiguan into the dealership for warranty repair of a faulty gas gauge. Dustin provided exemplary service in explaining the difficulty of diagnosing the problem. The repair technicians test repair of a faulty gas gauge. Dustin provided exemplary service in explaining the difficulty of diagnosing the problem. The repair technicians test drove the car and determined that the standard repair of replacing the part did not resolve the problem. Dustin again explained that the problem was unusual, and that Techline needed to the called for advice on how to complete the repair. Altough the repair took longer than expected, Dustin and the service staff made clear that they would keep at it until it was fixed. The gauge is working fine now, and I continue to recommend Chapman to fiends and family members interested in a VW. More
by gsheffield3
Employees Worked With
Dustin
July 23, 2011
The sales process was made better by the willingness of the sales employees to make sure that the customer was fully satisfied. I had to have the radio exchanged for a GPS Navigation system which the servi the sales employees to make sure that the customer was fully satisfied. I had to have the radio exchanged for a GPS Navigation system which the service department was superb about to make sure that the unit was exactly what we purchased. They went beyond the usual limits to accommodate us. More
by MurmurDoc
Employees Worked With
4
July 16, 2011
I brought my leased vehicle in for service. Justin called to update me on the status of the service as well as the time frame of when to expect my vehicle to be completed. I was unable to pick up the called to update me on the status of the service as well as the time frame of when to expect my vehicle to be completed. I was unable to pick up the vehicle the day of service so I came the next day. When I picked up my vehicle, it was filthy. Justin said that it was put through the car was the day before, but there were a lot of dust storms coming through. Justin was great at making sure it was run through the was again before I left the dealership. All questions and concerns were answered throughouly. More
by jftb
Employees Worked With
Justin
July 16, 2011
I gave the rating because it was the most hassle free car buying experience I had. Renate was tentative, responsive and great overall. She made the whole process run as smoothly as any one could hope while b buying experience I had. Renate was tentative, responsive and great overall. She made the whole process run as smoothly as any one could hope while buying a car. She was helpful and informative in my decision making process and trusted her judgement and insight. More
by arwiese
Employees Worked With
Renate Steinbach
July 12, 2011
Diagnostic services were and attention to my concerns were comprehensive and satisfactory. I appreciate the curteous and friendly staff. I have been glad to refer friends and family to Chapman. were comprehensive and satisfactory. I appreciate the curteous and friendly staff. I have been glad to refer friends and family to Chapman. More
by cshoel
Employees Worked With
Justin
July 12, 2011
Waited two hours for a tire replacement, was told it would only take 30/45 min. As a result I was late to work. The low tire pressure indicator light came back on. My car could not get washed. I now hav would only take 30/45 min. As a result I was late to work. The low tire pressure indicator light came back on. My car could not get washed. I now have to go back to another vw to get the light turned back off More
by Ckapur
Employees Worked With
John
