Chapman Volkswagen Scottsdale

My car broke down and was towed into Chapman. They responded quickly and effciently and got the car fixed on a very timly basis. We will continue to use Chapman for all our VW needs. responded quickly and effciently and got the car fixed on a very timly basis. We will continue to use Chapman for all our VW needs. More

I was a little uUnhappy with tire repair $25 charge. Whereas home dealership never charges me. It was a convenience and Dustin provided excellent customer service. Whereas home dealership never charges me. It was a convenience and Dustin provided excellent customer service. More

Quick and nice service:) Also helped me repaired my key, which bothered me for quite long. Thank you very much for cleaning me car as well. which bothered me for quite long. Thank you very much for cleaning me car as well. More

They LIED about the OTD price and wasted our time. They LIED about the OTD price and wasted our time. First, I worked out a price with an internet sales manager (Steve) via email and telephone. I l They LIED about the OTD price and wasted our time. First, I worked out a price with an internet sales manager (Steve) via email and telephone. I live 2 hours away from the dealership. My goal was to get an OTD price prior to traveling to the dealership. They gave us the best price and provided an OTD breakdown via email. I had financing and was ready to buy the car and be done. We worked out a great price. They asked for a 500 dollar deposit on the car and I provided the needed information for the deposit. Upon arriving at the dealership we filled out some Homeland Security Documents. Then the salesman made us wait around for 1.5 hours under the ruse that he did not understand how to use our financing check from bank. We could not leave since they had our check. We would walk by a room and they were just sitting in the room doing nothing. In the mean time they had plenty of other sales people lurking around. After waiting 1.5 hours the sales manager (Tyson) met with me and says he cannot honor the negotiated OTD price. He gives about 5-6 excuses and asks for about another thousand dollars. He even said he did not know about the deal, which was a lie since our first email was from him and we kept getting emails from him. We walked out on the deal. They wasted our time, gas money on a Friday night. Three days later we receive the following email from a different internet sales manager:(by this time we have already made a better deal for the same car with a local dealership) "I just wanted to touch base with you and see how we are missing your business? If there was one thing holding you back from purchasing a vehicle what would that one thing be? Maybe we can help! We do not want to miss your business over something silly so if there is anything that we can do to help please let me know. I can be reached anytime by phone or email, hope to hear from you soon." Kind of funny that something was holding us back when they did not honor the original deal. More

I bought my certified Used 2009 Volkwagon Jetta about a month ago at Chaoman, Scottsdale. I want you to know I have had the BEST experience with your Dealership. My buying experience was so was very easy month ago at Chaoman, Scottsdale. I want you to know I have had the BEST experience with your Dealership. My buying experience was so was very easy, and friendly, and nothing like what the stereotype expects. I am so very pleased. I brought my car in for an oil change on 6/16/ 2011 and worked with Dustin, and he was very friendly. He even let me know my battery was two years old, and would most likely die this summer in the Arizona heat. He showed me the test, and I did not feel at all like her was trying to sell me something I did not need. I appreciated the fact that he pointed this out, and saved me from the hassle of possibly having a dead battery in 115 degree heat. I also appreciated the fact that he let me know to come back in again in 10,000 miles to have my oil serviced again. My friend bought a Mini-Cooper (from someone else ) and was not told when to come back, but just to "top the oil off if it gets low." I have told everyone who asks about my new car about my great experience, and I will absolutely buy from you again when then time comes. Thank you for the great service experience! John Wallace More

I brought my car in early in the morning to drop it off for some minor service. I did not have an appointment however i was greeted and taken care of very promptly. All the service technicians were incre for some minor service. I did not have an appointment however i was greeted and taken care of very promptly. All the service technicians were incredibly cordial and helpful to my vehicle needs. I couldn't be more satisfied with the level of customer service and care from Chapman VW. I hope i never have issues with my vehicle but it is comforting to know that i have such friendly and reliable service so readily available to me. More

Super service all around! Thank you... I was given an appointment very quickly, my car was taken for service very quickly and I was given a ride to a near by Mall very quickly and politely. appointment very quickly, my car was taken for service very quickly and I was given a ride to a near by Mall very quickly and politely. More

It is always pleasant to come to Chapman for sevice on my VW!! I would like it if there were an easier way to use the wireless internet while waiting. VW!! I would like it if there were an easier way to use the wireless internet while waiting. More

Joe, susan and brad were the absolute best people i have ever dealt with when looking for a car. they were all extremely friendly, made me feel right at home and helped me in every way possible. i think the ever dealt with when looking for a car. they were all extremely friendly, made me feel right at home and helped me in every way possible. i think they are great people and they all deserve a raise if you ask me!!!!!! More

I received quality service in a timely manner. Justin was helpful and provided a thorough explanation for the work that was done. They took care of the recalls that needed to be done and provided a detailed helpful and provided a thorough explanation for the work that was done. They took care of the recalls that needed to be done and provided a detailed review. I am appreciative of the customer service that I was given. More