Chapman Volkswagen Scottsdale

Thank you Brandon Thanks for the recent experience in helping me select the perfect vehicle to lease. I appreciate your professionalism and easy going attitude. I love Thanks for the recent experience in helping me select the perfect vehicle to lease. I appreciate your professionalism and easy going attitude. I love my new Jetta! More

Awesome Experience Thank you Brandon Watson for your patience and help getting my son his new car. Your easy attitude and no pressure yet informative style for my son's Thank you Brandon Watson for your patience and help getting my son his new car. Your easy attitude and no pressure yet informative style for my son's first new car purchase experience was such a relief of what friends tell me they experience. You found the exact model we wanted and everything was super smooth. Finance was great. Mark was organized & explained everything. No matter what my next vehicle purchase is, it will be from a Chspman dealer. More

best experience! Husband and I went to dealership not knowing exactly what vw we wanted, clueless about pretty much everything, prices, deals etc.. as soon as we got t Husband and I went to dealership not knowing exactly what vw we wanted, clueless about pretty much everything, prices, deals etc.. as soon as we got there we were approached by Brandon Watson, extremely nice guy! Answered every question we had and gave us all the information we needed. He was fully committed to helping us find the right vehicle for us. This guy is GREAT!!! We ended up getting a car we absolutely love thanks to his help! Finance guy (Mark Zemeckes) was wonderful too, very friendly. It's noticeable that both of them like their job and they make the experience enjoyable. More

Finally found a home for service I recently had my new Passat into Chapman 4 routine service and a couple warranty items. Peter was my service advisor. He was very courteous and effic I recently had my new Passat into Chapman 4 routine service and a couple warranty items. Peter was my service advisor. He was very courteous and efficient and I was pleased that everything was done on time and correctly and they even gave me a beautiful wash job. I was very impressed with Peter's knowledge and the staff at Chapman. I had been to other dealers in the valley and Chapmans is far superior to the other guys. Thanks Peter. You have a customer for life More

TOO EASY! I am very careful with my auto purchases. Like most people I want the most for my money. Buying a car is usually filled with opportunities to go wron I am very careful with my auto purchases. Like most people I want the most for my money. Buying a car is usually filled with opportunities to go wrong. So I do my research carefully online. I know exactly what car I want and I know what a good deal would be. I went to a nearby Chapman competitor and presented my offer and was flatly refused! No negotiation, just NO; "we sell at MSRP". A few hours later I walked into Chapman and presented my offer and was asked a key question: "Are you ready to buy?"My answer was "Yes". The sales manager came back to me with an offer a few dollars LOWER than my ask. I was shocked; thought I messed something up. But no, it was the deal I wanted... no haggling, no jerking around. I strongly recommend this dealership. More

Happy, Hapyy, Happy!! My son and I bought vehicles from Chapman and we are completely in love not only with our vehicles, but with the excellent customer service. Prior to My son and I bought vehicles from Chapman and we are completely in love not only with our vehicles, but with the excellent customer service. Prior to making my final decision I was shopping around and by far the price, customer service and professionalism was superb. We will ALWAYS recommend them! Thank you CHAPMAN! More

New VW Passat Zero % Interest 72 months:)))) I just purchased my 4th car in 4 years from Chapman,and would like to say they try their best!I got a fair price on a great car.They were super nice,a I just purchased my 4th car in 4 years from Chapman,and would like to say they try their best!I got a fair price on a great car.They were super nice,and the process was simple.... Servicing cars in not a fun thing to do! Mike,Kyle,Pete,John,Zack,and all the shop guys are awesome! The Hyundai mechanics are a little weird,aside from that the place is 100% Thanks Jamie,Terry,Terri,Glory,Chester,Justin's..Scott X 3:) FYI VW gave me 0% Interest on a new 2015 Passat! SWEET NO INTEREST TO PAY!!!!!!! P.S. Terry in sales was AWESOME!! What a nice Guy! More

Poor communication,completely wrong diagnosis, slow According to the high ratings of this dealership my experience is the exception. While the service rep was articulate and helpful at first, he was hor According to the high ratings of this dealership my experience is the exception. While the service rep was articulate and helpful at first, he was horrible at keeping in touch and then returning calls when I inquired. My inquiry was based on a fuel smell, poor Milage and a liquid drip on underside, and request to change oil. I paid $150 for an inspection and $50 for an oil change. The diagnosis was "ruptured fuel line, parts obsolete". Scary to consider driving a potential car-b-que. It took three weeks to learn they could not help me. I had the vehicle over to Montz Auto Renditions and they fixed a WATER leak, a damaged filler cap and several other serious, latent items, a couple that chapman completely missed, in four days. Allegedly Chapman has a German immigrant mechanic that knows and loves to work on my type of vehicle, an older Rialta motorhome pulled by a VW chassis. An oddball for sure, but don't invite me over if the work is over your head. 12/19/14 update Thanks for your response Jamie, but the point is missed here. You are still covering your xxx, as everyone in this process has done, with a smile and friendly corporate tone. xxxxxxxx is still xxxxxxxx even if it is called Public Relations. The point was not the lack of parts. The points of my complaint were POOR COMMUNICATIONS and that Mike allegedly spent three weeks searching for a fuel line to fix a FUEL LEAK THAT DID NOT EXIST. The water leak, by the way, was disclosed when the vehicle was dropped off. All Mike had to do was keep me up to date as to what was going on and call me to say he could not help me. I had to chase him, and twice I had to reach him by calling his manager. This is an integrity issue. You are the first person to apologize, by the way. By the other reviews, Chapman seems to do a fantastic job. I'll bet it's a great place to have warranty service work or oil changes done on late model Tauregs, Beetles and such. In and out. I only came to you because other dealers in the valley said Chapman has the only hoist large enough to lift my Rialta and Mike said Chapman has a specialist on hand who knew the Rialta front to back. I would recommend Chapman send Rialtas to a Winnebago dealer for service and older Volkswagons, whenever "part obsolete" is an issue, to Montz Auto Renditions on 34th and Thomas. Those guys are rock stars in all aspects of a service experience; fast, thorough, communicative, detailed and reasonably priced. Take a difficult case to them and see how they handle it. More

Best car buying experience I have ever had!! Who knew buying a new car could actually be fun and enjoyable. As a single woman buying a new car at a dealership i was very apprehensive. After do Who knew buying a new car could actually be fun and enjoyable. As a single woman buying a new car at a dealership i was very apprehensive. After doing some initial research and inquiries online I settled on working with Craig Cummings at Chapman Volkswagen. I knew what I wanted and had communicated with Craig via e-mail (then text) for about a week until I was able to finally visit the dealership. When I did arrive Craig Cummings was there and had a couple different Tiguans pulled up for me to take a look at and drive. From the get go Craig was friendly, knowledgeable, and NEVER pushy. The numbers we had discussed prior to coming to the dealership were exactly what was discussed (and my percentage rate actually improved after submitting everything to VW!!) I will certainly feel comfortable recommending Craig Cummings and staff at Chapman VW and I already have. Highly recommend. Thanks for restoring my faith in car guys Craig! Oh, I love my new Tiguan too!! More