Chapman Volkswagen Scottsdale

there was some misunderstanding but they do work as a team to solve the problems and make sure customers are satisfied. Joe Keith is amazing! he went above and beyond to make the transaction as easy as p team to solve the problems and make sure customers are satisfied. Joe Keith is amazing! he went above and beyond to make the transaction as easy as possible, was in and out within an hour or so. they have nice cars for decent price, great customer service all around! Definitely recommended, and don't forget to ask for Joe:) More

Disappointed with this dealer. Had nice cars but unfortunately had to go somewhere else to purchase because I was not getting any return calls from this dealer. Felt like I was the one chasing them unfortunately had to go somewhere else to purchase because I was not getting any return calls from this dealer. Felt like I was the one chasing them for the sale. How unfortunate. More

I came to this dealer because I had a "pre-negotiated" price through my insurance company. Once on the lot, Steve Cargill took me for a test drive on a new Jetta. The car was fine. Bac "pre-negotiated" price through my insurance company. Once on the lot, Steve Cargill took me for a test drive on a new Jetta. The car was fine. Back in the office, Steve started to tell me that I had to pay extra for window tinting and nitrogen in the tires. The good news, according to Steve, was that my car buying program arranged special pricing for these items. $199 for window tinting and $40 for nitrogen in the tires. I said that I did not want to pay for this stuff and I wanted to pay the price on the price certificate I brought with me. Steve said OK. HE EVEN SHOOK MY HAND. Steve said I had to wait to see the finance guy to sign the paperwork. After keeping me waiting an hour, I was introduced to Nick in Finance. Nick printed out my paperwork (why was I waiting an hour?) Nick said that he had to charge me $239 for a special security etching that was on the windshield. He had me sign a special piece of paper for this. By this time I was tired of fighting and relented. I was never given a copy of the "window etching" paperwork. Upon inspecting the car in the light of day, there is no tinting on the windows. There is no nitrogen in the tires. Chapman VW sells you of "bill of goods" for these so called features they add to the car. I am never purchasing a car from any Chapman dealer in the future and I am never buying another VW. If you are smart, stay away from these guys. More

This was my go-to dealer after dealing with the incompetent staff at VW North Scottsdale. That is until I needed to have a major item replaced that is still covered under warranty. I had hesitati incompetent staff at VW North Scottsdale. That is until I needed to have a major item replaced that is still covered under warranty. I had hesitation to have such work performed on my vehicle, but was ensured that everything would be handled correctly. Once I picked my vehicle up, I noticed that there were several trim pieces on the interior of my vehicle that were scratched, some even having deep gouges. I immediately drove the car back into the service area to disclose my findings. Both the service advisor and manager were speechless. Not only did they incorrectly install the major component on my vehicle, they also neglected to replace some parts leaving holes exposed, and of course the scratches. I was assured that they would fix the issues and that everything would be as good as new. After contemplating legal action, I decided to have them fix their so-called work and take it from there. The management staff at this dealership refuses to take responsibility for what they have done, instead they basically made me feel as though they did me a favor(!) And then I received a phone call from "management" after the fact, where they stated to me that my vehicle may have already had those scratches prior to my bringing it to their dealership! So not only was it a slap in the face for the damage they caused the first time around, but no to insinuate that I may have done the damage myself! This is the kind of treatment this dealership believes in when dealing with a serious situation such as this. I had no choice but to contact VW North America and speak to the office of the president. Hopefully they will straighten out this mess and this dealership's holier than thou attitude. I will NEVER bring my vehicle back to this dealership, or give any Chapman dealership my business. I would rather return to VW of North Scottsdale then ever return here! More