Chapman Volkswagen Scottsdale

Hands down WORST car buying experience If I could give zero stars I would. These guys are as shady as they come. Not upfront about "out the door price" at all. They come at you with one pri If I could give zero stars I would. These guys are as shady as they come. Not upfront about "out the door price" at all. They come at you with one price, then oh wait... there's this fee, this tax, etc. Just wanted an upfront price. Car shopping is painful enough as it is. Hands down the worst experience we've ever had trying to buy a car. They totally live up to the "used car salesman" stereo type. We eventually agreed on a price, got a loan through our bank all ready to go, then they call and tell us they couldn't sell to us for that price. I highly DO NOT recommend this dealership. More

Amazing first time car buying experience! I just had the most amazing and comfortable experience at Chapman VW, if you are looking for a dealership to get the best deals and customer service t I just had the most amazing and comfortable experience at Chapman VW, if you are looking for a dealership to get the best deals and customer service then you must come to this location and definitely ask to see Reza, he is the nicest, coolest, and best representative at chapman vw. It was my very first car buying experience and Reza not only did he make it a super smooth and painless process, but he also hooked me up with an amazing deal and worked with me to meet every single one of my needs staying within my budget. I will definitely be coming back for any future car purchases and would recommend this location to anyone thinking about buying a car. More

Fast Friendly Service Scheduled an appointment on line. When I arrived at Chapman VW, Mike was willing to answer any question, efficient at getting us into service and go Scheduled an appointment on line. When I arrived at Chapman VW, Mike was willing to answer any question, efficient at getting us into service and go us out in his estimated time frame. More

Price gouge Went to the dealer to check out 2016 GTI Autobahn Performance Pack, Manual, 4 door, with LED lighting Package. Agreed to a price of 29908 with Interne Went to the dealer to check out 2016 GTI Autobahn Performance Pack, Manual, 4 door, with LED lighting Package. Agreed to a price of 29908 with Internet Manager Mr. Drew Costas. Once presented with Price Sheet, there many add-ons like Dessert Protection, Nitrogen, Tint for an additional cost of $1200. I would not pay for those items and they would not sell me the car for the agreed price of 29908. STAY AWAY for unscrupulous Dealership. More

Keystone Kops I purchased a Jetta from them in 2010 and leased a Tiguan from them in 2013. I got a call several weeks ago from Shawn Sicari, saying that they need I purchased a Jetta from them in 2010 and leased a Tiguan from them in 2013. I got a call several weeks ago from Shawn Sicari, saying that they need newer model used Tiguans and he could make me a deal on a new car. I ended up with a 2015 Passat, which I'm happy with. However, on the 7th day after my new lease, I started getting calls from Reza, the sales manager. He called me no fewer than 10 times, saying that they neglected to have me sign a paper. I've been really busy so I never called him back. Next, I had my salesperson, Shawn, start calling me, as well as the General Manager, Radu. They said I had missed a signature. Because they literally wouldn't leave me alone, I had Shawn meet me at Richardson's while I was at dinner with 6 other people so I could sign the stupid form. Of course I thought that would be the end of it, but the following week I had ANOTHER sales manager call me, saying that I missed another signature. By this time I was irate... why didn't Shawn bring it with him when he interrupted my dinner?? At least this guy mailed me the form; I signed it and sent it back. Today I just got a call on my cell phone, then immediately on my work phone. It was the finance guy - and guess what? I missed another signature! He said that if I don't sign it, then I didn't get the deal they had told me. I said, well if that's the case, I'm bringing this car back. He said, "Go ahead!" I asked if my old car was still there and he said, "I don't know - you'd have to talk to a salesman." ARE YOU F&*^&*I^&* KIDDING ME? They're acting like this is all my fault. Um, I apparently missed 3 DIFFERENT signatures - that's on you guys. Failure to do your job correctly does not constitute an emergency on my part. I hung up on him. The best part is that the state of Arizona has not yet been notified of the sale, so I'm getting notices from them that I let the insurance on my Tiguan lapse, when in fact I traded it in 5 weeks ago. I likely will buy another VW, because I do like the cars. But I will NEVER do business with Chapman again. I know this is a long review, so thank you for reading if you got to this part! :) Read less More