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Chapman Volkswagen Scottsdale
Scottsdale, AZ
430 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 430 reviews
November 10, 2016
Fast Friendly Service Scheduled an appointment on line. When I arrived at Chapman VW, Mike was willing to answer any question, efficient at getting us into service and go Scheduled an appointment on line. When I arrived at Chapman VW, Mike was willing to answer any question, efficient at getting us into service and go us out in his estimated time frame. More
by RB Jetting
Employees Worked With
Mike
March 27, 2016
Price gouge Went to the dealer to check out 2016 GTI Autobahn Performance Pack, Manual, 4 door, with LED lighting Package. Agreed to a price of 29908 with Interne Went to the dealer to check out 2016 GTI Autobahn Performance Pack, Manual, 4 door, with LED lighting Package. Agreed to a price of 29908 with Internet Manager Mr. Drew Costas. Once presented with Price Sheet, there many add-ons like Dessert Protection, Nitrogen, Tint for an additional cost of $1200. I would not pay for those items and they would not sell me the car for the agreed price of 29908. STAY AWAY for unscrupulous Dealership. More
by MRM
Employees Worked With
Drew Costa
March 12, 2016
Good experience Drew and Reza were extremely professional and easy to work with. They gave me a fair price on the vehicle I wanted and went out of their way to make s Drew and Reza were extremely professional and easy to work with. They gave me a fair price on the vehicle I wanted and went out of their way to make sure I had a good experience. More
by Nick Harrison
Employees Worked With
Reza, Drew, Kyle, Brad
March 03, 2016
Keystone Kops I purchased a Jetta from them in 2010 and leased a Tiguan from them in 2013. I got a call several weeks ago from Shawn Sicari, saying that they need I purchased a Jetta from them in 2010 and leased a Tiguan from them in 2013. I got a call several weeks ago from Shawn Sicari, saying that they need newer model used Tiguans and he could make me a deal on a new car. I ended up with a 2015 Passat, which I'm happy with. However, on the 7th day after my new lease, I started getting calls from Reza, the sales manager. He called me no fewer than 10 times, saying that they neglected to have me sign a paper. I've been really busy so I never called him back. Next, I had my salesperson, Shawn, start calling me, as well as the General Manager, Radu. They said I had missed a signature. Because they literally wouldn't leave me alone, I had Shawn meet me at Richardson's while I was at dinner with 6 other people so I could sign the stupid form. Of course I thought that would be the end of it, but the following week I had ANOTHER sales manager call me, saying that I missed another signature. By this time I was irate... why didn't Shawn bring it with him when he interrupted my dinner?? At least this guy mailed me the form; I signed it and sent it back. Today I just got a call on my cell phone, then immediately on my work phone. It was the finance guy - and guess what? I missed another signature! He said that if I don't sign it, then I didn't get the deal they had told me. I said, well if that's the case, I'm bringing this car back. He said, "Go ahead!" I asked if my old car was still there and he said, "I don't know - you'd have to talk to a salesman." ARE YOU F&*^&*I^&* KIDDING ME? They're acting like this is all my fault. Um, I apparently missed 3 DIFFERENT signatures - that's on you guys. Failure to do your job correctly does not constitute an emergency on my part. I hung up on him. The best part is that the state of Arizona has not yet been notified of the sale, so I'm getting notices from them that I let the insurance on my Tiguan lapse, when in fact I traded it in 5 weeks ago. I likely will buy another VW, because I do like the cars. But I will NEVER do business with Chapman again. I know this is a long review, so thank you for reading if you got to this part! :) Read less More
by Tara O.
Employees Worked With
Shawn Sicari, Radu
February 19, 2016
Great experience getting into a new car! I recently got into a new vehicle and had a great experience. Even though it takes a little time to take care everything while getting a new car, the I recently got into a new vehicle and had a great experience. Even though it takes a little time to take care everything while getting a new car, the time didn't seem long due the staff I worked with. I have gotten my second car now with this dealership and recommend working with them. More
by Kparizona
Employees Worked With
Brandon Watson
February 02, 2016
Great experience My wife and I had a great experience in buying a new Jetta here on February 1, 2016. We were treated great and even my 15 year old daughter who came w My wife and I had a great experience in buying a new Jetta here on February 1, 2016. We were treated great and even my 15 year old daughter who came with us as a learning experience was happy. We will do business with Greg and Brandon again! More
by Risk740
Employees Worked With
Greg and Brandon
January 29, 2016
Thank you Brandon Thanks for the recent experience in helping me select the perfect vehicle to lease. I appreciate your professionalism and easy going attitude. I love Thanks for the recent experience in helping me select the perfect vehicle to lease. I appreciate your professionalism and easy going attitude. I love my new Jetta! More
by LuvinLife
Employees Worked With
Brandon
January 03, 2016
Awesome Experience Thank you Brandon Watson for your patience and help getting my son his new car. Your easy attitude and no pressure yet informative style for my son's Thank you Brandon Watson for your patience and help getting my son his new car. Your easy attitude and no pressure yet informative style for my son's first new car purchase experience was such a relief of what friends tell me they experience. You found the exact model we wanted and everything was super smooth. Finance was great. Mark was organized & explained everything. No matter what my next vehicle purchase is, it will be from a Chspman dealer. More
by STV
Employees Worked With
Brandon Wstson
August 28, 2015
best experience! Husband and I went to dealership not knowing exactly what vw we wanted, clueless about pretty much everything, prices, deals etc.. as soon as we got t Husband and I went to dealership not knowing exactly what vw we wanted, clueless about pretty much everything, prices, deals etc.. as soon as we got there we were approached by Brandon Watson, extremely nice guy! Answered every question we had and gave us all the information we needed. He was fully committed to helping us find the right vehicle for us. This guy is GREAT!!! We ended up getting a car we absolutely love thanks to his help! Finance guy (Mark Zemeckes) was wonderful too, very friendly. It's noticeable that both of them like their job and they make the experience enjoyable. More
by lpinke
Employees Worked With
Brandon Watson and Mark Zemeckes
July 19, 2015
Finally found a home for service I recently had my new Passat into Chapman 4 routine service and a couple warranty items. Peter was my service advisor. He was very courteous and effic I recently had my new Passat into Chapman 4 routine service and a couple warranty items. Peter was my service advisor. He was very courteous and efficient and I was pleased that everything was done on time and correctly and they even gave me a beautiful wash job. I was very impressed with Peter's knowledge and the staff at Chapman. I had been to other dealers in the valley and Chapmans is far superior to the other guys. Thanks Peter. You have a customer for life More
by David C
Employees Worked With
Peter
