Chapman Volkswagen Scottsdale

Over a tire valve cap maybe $.50 Asked for a tire valve cap, Ryan told us fresh out his boss said he had a bag of them. You’d think we were asking for a free car! We did pay $82 for a Asked for a tire valve cap, Ryan told us fresh out his boss said he had a bag of them. You’d think we were asking for a free car! We did pay $82 for an oil change. Service Manager was indignant thru out our interaction. Also screwed up the oil change that left an oil puddle in our driveway and a frantic revisit. We’re going to use a different dealership for both our purchases and service and we live within a mile of their current location. Terrible service experience and it wasn’t the first with Chapman. Money wasn’t the issue, honesty was the issue. Their Service people have trouble making the connection with the customer and where their paycheck comes from. Got an email for a pending survey that never came, that’s what brought me to this site. People will forget what you said. People will forget what you did. But people will not forget how you made them feel. More

Had such a great experience! Walked away with a brand new 2017 Volkswagen Jetta all thanks to my amazing saleswoman Kelley! She was very straight forward and clear, asked me exa Walked away with a brand new 2017 Volkswagen Jetta all thanks to my amazing saleswoman Kelley! She was very straight forward and clear, asked me exactly what I wanted, listened to every detail, helped me find a car for a great price and not to mention throughout the whole behind the desk process she kept me updated and informed on what was going on and what to expect next! She told me the ins and outs of the car, being sure to hit on all of the Jetta's great features. She even knew that the Jetta is lined with African Bees Wax and furthermore explained how this helps make this car one of the safest on the road! With the help of her and her sales manager I walked away with something I am very proud of! P.s. you know how most buying car situations take all day, and you're sitting on the edge of your seat the whole time? Well at Chapman Volkswagen I was in and out very quick, which to me was a huge plus!! More

Awesome Experience! Has a wonderful car buying experience Kelly made it so easy to go through all the different options I had and she really knows her VW options well! I Has a wonderful car buying experience Kelly made it so easy to go through all the different options I had and she really knows her VW options well! I was really impressed with everyone at the dealership very courteous and respectful! I love how Kelly mad it fun to buy a car and she was not pushy as most sales people are. I would definitely be bringing people to her! Thanks Scottsdale Chapman for making my dream a reality! More

Starts at the service writer desk I didn't buy my last car here a small always. The buying experience can be hit or miss but, I always service my Tiguan here. Just excellent service fr I didn't buy my last car here a small always. The buying experience can be hit or miss but, I always service my Tiguan here. Just excellent service from the advisors to service manager. I feel valued here, not an annoyance like I'm treated where I bought my car. Shoutout to Mike, my service writer last few times. You're sm asset to that store. More

Nice folks, great buying experience. ..dealership needs better attention to details. I purchased a brand-new 2017 Jetta GLI and took delivery on a Friday. Since they didn't have the GLI w ..dealership needs better attention to details. I purchased a brand-new 2017 Jetta GLI and took delivery on a Friday. Since they didn't have the GLI white automatic I wanted, they got the vehicle from Camelback VW. I took the vehicle home and saw the car had 400+ miles on the odometer. I immediately called my salesman Josh, who then notified the Sales Manager Andy. Apparently no one at the dealership looked at the odometer when they took delivery of the vehicle. Andy called and after some discussions he said he'd have a replacement vehicle the next day (I had to take the car in before they could get another replacement from Camelback VW). Went in the next day, handed over the car and Andy provided me with a rental for a few hours while they secured a replacement. In about 3 hours they called and I headed to the dealership. I had to wait approximately 2 hours before my paperwork was redone (with new VIN#, etc) so I could be on my way. As I was leaving I noticed there was no owners manual so he retrieved one from another vehicle. On my way home I tried the Nav but saw a message stating the Nav SD card was missing. I asked for it to be mailed to my home but 3 days later I happened to be a few miles away from the dealership so stopped by and picked it up (also taken from another vehicle). The dealership could do well by making sure their new car prep (Service?) department reviews a checklist to make sure the vehicle and all inventory is in place when the keys are handed to the customer. Other than the 3 trips to the dealership I made, (45 minutes each way from my home to the dealership), Andy (Sales Manager) and Josh (Sales) were very easy and pleasant to work with. At no time did I feel pressurized into doing the deal. This was the fourth VW dealership I communicated with before purchasing my vehicle. After doing the deal, salesmen from the other dealerships continued to text me asking if they could earn my business. When I told them what my deal was, they all agreed it was an excellent deal. Sadly, none of them wanted to go the extra mile to earn my business like Andy and Josh. I went to Chapman and am happy for it. If it weren't for the missing items and the additional trips to the dealership, I would have given Chapman VW 5 stars. Once they move to their brand-new dealership it should improve the overall buying experience as well. More

Great Service! I called to schedule some routine maintenance and they got me on the schedule within 2 days. When I went there the service rep (whose name escapes m I called to schedule some routine maintenance and they got me on the schedule within 2 days. When I went there the service rep (whose name escapes me but it might have been Mike) was great. He answered my questions and got me out of there in one and a half hours. The waiting room was clean and had coffee and snacks ( My only complaint was that they had no decaf coffee.) The price was fair but they didn't give me the form for a rebate on the Castrol oil - they said the service department would mail it to me. (The last time they said that I never got the coupon!) If I don't get it this time I will write a really bad review. But for now they get 5 stars. More

Do NOT trust these people This is just another sleazy dealership. Liars that will tell you whatever you need to hear to make a deal. If you feel you must buy a car from them, m This is just another sleazy dealership. Liars that will tell you whatever you need to hear to make a deal. If you feel you must buy a car from them, make sure you get every single detail in writing. I learned the hard way. They have no interest in helping you. I think it stems from the top and makes it's way down to the sleazy salesmen. You have choices when it comes to buying a car. I suggest you choose elsewhere More

Hands down WORST car buying experience If I could give zero stars I would. These guys are as shady as they come. Not upfront about "out the door price" at all. They come at you with one pri If I could give zero stars I would. These guys are as shady as they come. Not upfront about "out the door price" at all. They come at you with one price, then oh wait... there's this fee, this tax, etc. Just wanted an upfront price. Car shopping is painful enough as it is. Hands down the worst experience we've ever had trying to buy a car. They totally live up to the "used car salesman" stereo type. We eventually agreed on a price, got a loan through our bank all ready to go, then they call and tell us they couldn't sell to us for that price. I highly DO NOT recommend this dealership. More

Amazing first time car buying experience! I just had the most amazing and comfortable experience at Chapman VW, if you are looking for a dealership to get the best deals and customer service t I just had the most amazing and comfortable experience at Chapman VW, if you are looking for a dealership to get the best deals and customer service then you must come to this location and definitely ask to see Reza, he is the nicest, coolest, and best representative at chapman vw. It was my very first car buying experience and Reza not only did he make it a super smooth and painless process, but he also hooked me up with an amazing deal and worked with me to meet every single one of my needs staying within my budget. I will definitely be coming back for any future car purchases and would recommend this location to anyone thinking about buying a car. More