Chapman Volkswagen Scottsdale

Persistence pays off! This will be the 5th car that I bought for either me or through my company at Chapman. Kelly was a great combination of persistence and tenacity. We w This will be the 5th car that I bought for either me or through my company at Chapman. Kelly was a great combination of persistence and tenacity. We will definitely work with her again. More

Service Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :) Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :) More

Condescending Service Advisor I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easie I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easier to get to the Scottsdale location but next time I will gladly deal with more traffic to avoid the rude and condescending treatment I received from their service advisor Ryan. Ryan needs a refresher in customer service. I was told by a different service advisor that my car would be ready in 2-3 hours. I returned 4 hours later to pick up my car. Ryan’s greeting to me was “did we call you and tell you your car was ready”. I replied no. His response “then it’s not ready”. His attitude became worse as the conversation went on and then later when I picked up my car, he sarcastically yelled after me “have a nice day”. I assume they get paid for warranty work....I will take my business to camelback. More

Love the service Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was great at the dealership will recommend to everyone. More

Easiest car buying experience I have ever had Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was ready for me to test drive. Kelley was pleasant and thorough. This is why I always go with Chapman VW! More

Kelley is awesome! Kelley was great to work with! Very pleasant and was in constant communication with me through the whole process. Please request her when buying your Kelley was great to work with! Very pleasant and was in constant communication with me through the whole process. Please request her when buying your next vehicle! More

Ryan Raymond🤩 Ryan Raymond is an awesome funny friendly service advisor and kept it completely real with me! I came in for a recall and he checked for other recalls Ryan Raymond is an awesome funny friendly service advisor and kept it completely real with me! I came in for a recall and he checked for other recalls and found another one and was able to complete them both in 2 hours for me! They also gave me recommendations for future repairs. Chapman has wonderful customer service and I’ll definitely will be returning to this location again! Thank Ryan ! You’re the best👍🏻 More

Wonderfully Easy!! I could not have asked for a better experience!! Kelley was wonderful! When Kelley and I first began speaking, I was in Florida. I was looking to secu I could not have asked for a better experience!! Kelley was wonderful! When Kelley and I first began speaking, I was in Florida. I was looking to secure a vehicle for my daughter that attended the UofA. Kelley was responsive, efficient, and exdordinarily kind! She’s far superceeded all the other sales people I had spoken with in both Florida and Arizona. She’s much more than the saleswoman we all expect, she’s the one we dream of! I highly recommend!! More

Javier provided superior customer service ~ THANK YOU!! Thank you, Javier, for your phenomenal, second-miling customer service. You are intensely committed and relentless in your spirit of service and custo Thank you, Javier, for your phenomenal, second-miling customer service. You are intensely committed and relentless in your spirit of service and customer delight. YOU are a leader in every respect. Your dedication is unparalleled. All of your customers, like me, are blessed to access your expertise. Thank you for all you do!! More

Easy going, professional, informed. The experience was very very good. No one was pushy, every one worked hard to help close the deal. Thanks 5 stars from me. JB. The experience was very very good. No one was pushy, every one worked hard to help close the deal. Thanks 5 stars from me. JB. More