Chapman Volkswagen Scottsdale

I like the fact that the advertised price did not change The young salesman, Matthew Barraza (perhaps in training) was very helpful. It really was his attitude that was the leading point in our purchasing th The young salesman, Matthew Barraza (perhaps in training) was very helpful. It really was his attitude that was the leading point in our purchasing the car from this dealership. Highly recommend more salesmen take his positive approach. THANKS, Matthew. More

Shout out to Kelley! Kelley Madden has superior customer service skills. She gently and patiently guided me through the process of purchasing a new car. She answered all m Kelley Madden has superior customer service skills. She gently and patiently guided me through the process of purchasing a new car. She answered all my questions and concerns via e-mail so when I went to the dealership I was ready to sign the necessary paperwork to seal the deal. Most importantly she was sensitive to my request to reduce anxiety by only dealing with her. I highly recommend Kelley to anyone who tends to be overcautious when purchasing a new car. The young lady is an expert in her field, has superior people skills, and is cultural sensitive. Dankeschoen Kelley! An alle Deutschen VW Kaeufer, Chapman respektiert die deutsche Kultur und unsere Eigenheiten. More

Great overall experience. Kelley Madden made the deal painless and effortless. The negotiation was hassle free and both parties were satisfied. I highly recommend Kelley and th Kelley Madden made the deal painless and effortless. The negotiation was hassle free and both parties were satisfied. I highly recommend Kelley and the dealership as a whole. More

Great experience Kelly was Awesome! Very knowledgeable, professional and friendly. Buying a car can be stressful but Kelly did a great job of listening and kept th Kelly was Awesome! Very knowledgeable, professional and friendly. Buying a car can be stressful but Kelly did a great job of listening and kept the process moving along! More

Great experience I have bought many cars over the years and dreaded the buying experience. Chapman Volkswagen gave us by far the best buying experience ever. Kelley an I have bought many cars over the years and dreaded the buying experience. Chapman Volkswagen gave us by far the best buying experience ever. Kelley and MJ went out of their way to customize our transaction and made it a pleasant one. I love my new Tiguan and will be back. This dealership has the most competitive pricing in the Phoenix area as well. More

Great Car Buying Experience No hassle car buying experience. All employees provided courteous and professional service. Was especially impressed with Eric (sales), the sales ma No hassle car buying experience. All employees provided courteous and professional service. Was especially impressed with Eric (sales), the sales manager (Joshua), and Michael (finance) for working with me on making a great deal. More

Warranty item not covered and Disrespectful General Manger **DO NOT TRUST VOLKSWAGEN** I had brought my 2013 VW Jetta GLI with 54k miles to the Scottsdale Chapman dealership on March 21th due to a check e **DO NOT TRUST VOLKSWAGEN** I had brought my 2013 VW Jetta GLI with 54k miles to the Scottsdale Chapman dealership on March 21th due to a check engine light from a timing chain malfunction. Upon arrival, the only light that was on was the check engine light and I had only brought the vehicle in for the timing chain. The mechanic has diagnosed the vehicle with only a timing chain issue that was covered under warranty. The car took 2 months to fix. The service adviser, Mike, informed me the repairs took long because bad parts were installed on the vehicle and he needed to order new ones. It was informed to me that THE BAD PARTS WERE DISCOVERED AFTER STARTING THE VEHICLE. After receiving my vehicle back on May 19th, the vehicle had an EPC light on due to low oil pressure. This light was on when I had picked up the vehicle but this light was not on when I had dropped it off in March. The shop informed me this was low oil pressure and there was nothing they can do about it. The dealership informed me it would cost over $10000 to fix. On May 23th my vehicle stopped working completely with a low oil pressure light on telling me to "turn off the engine." The vehicle was brought back to the shop the following day to see if there for further review. At this point, I requested to talk to the General Manager, Eddie Espinoza, to express my concerns regarding the situation. As I was explaining my side of the story, he would cut me off and get very defensive. I had informed him I would not like to deal with the service department due to all the issues and he stated "then your more than welcome to pick up your car." The General Manager did not care about anything I had to say and did not even offer a follow up call when the conversation was rushed to be over. HE WAS EXTREMELY RUDE, DISRESPECTFUL AND TALKED DOWN TO YOU LIKE YOU MEANT NOTHING. Per the VW settlement act, I should only be responsible for 30% of this repair. The vehicle was taken in not working, and was given back to be still not working all relating to the engine and timing chain parts. The engine should have been replacement by the VW dealership and instead, a job was done they did not fix the vehicle. The bottom line is I BROUGHT MY VEHICLE IN WITH ASSURANCE I WOULD RECEIVE IT BACK WORKING AND IT IS NOT WORKING, NEEDING MORE WORK. The bad parts being put on the vehicle could have caused the need to replace the whole engine. DO NOT BUY A VOLKSWAGEN!!! THEY WILL LEAVE YOU STRANDED AND STICK YOU WITH A $10000 BILL AT 54k MILES. More

Lisa Bene is very professional We are very pleased with our Chapman experience. Lisa Bene is very professional and was patient with us as we worked through the process of selecting We are very pleased with our Chapman experience. Lisa Bene is very professional and was patient with us as we worked through the process of selecting our automobile. Lisa and Justin Cates displayed a high level of experience and dedication to satisfying our needs and we will not have any reservations about recommending that our family and friends visit Chapman Volkswagen. More

Making Miracles I'm a first time car buyer. I don't have any credit. I was able to get my dream car for an amazing price. It was truthfully a miracle that my rate is I'm a first time car buyer. I don't have any credit. I was able to get my dream car for an amazing price. It was truthfully a miracle that my rate is so low. They'll work with you because they care about you. More

Exceptional Experience Kelley Madden was extraordinary, professional, a woman of her word and made the hassle free experience relaxing and exceptional. She was thorough, sw Kelley Madden was extraordinary, professional, a woman of her word and made the hassle free experience relaxing and exceptional. She was thorough, swift and a true leader in your dealership. I would highly recommend her to anyone looking to purchase or lease a vehicle without reservation. More