Chapman Volkswagen Scottsdale

I bought a car from Roland and had a wonderful experience working with him. I would highly recommend him and Chapman VW. working with him. I would highly recommend him and Chapman VW. More

James Lovering was fantastic! I had taken my new car to a dealership closer to my home in the East Valley in Arizona, had a horrible experience. I decided to call Chapman VW where I had taken my new car to a dealership closer to my home in the East Valley in Arizona, had a horrible experience. I decided to call Chapman VW where we purchased our car, and was treated professionally and had may car scheduled within a couple of days. They also only had my car for about 24 hours where the other dealer was a month out from scheduling and telling me they would need my car for a week. I will always make the 45 minute drive to Chapman VW for service and working with James. He took what could have been a bad brand recognition for VW and turned it around. The entire team at VW Chapman service treated their guests very well. Thank you James, for bringing back hope with VW and Services. More

check eng light came on and the took care of it within 1 day. Jeffery kept me informed all the way. he's the best. day. Jeffery kept me informed all the way. he's the best. More

Roland helped me purchase my first car, the Atlas Cross Sport, and I could not be more pleased with the experience! Speaking as a first time buyer, Roland was very informative not only about the model I pu Sport, and I could not be more pleased with the experience! Speaking as a first time buyer, Roland was very informative not only about the model I purchased but other vehicles too. He remained professional and helped the sale go smoothly and quickly. Highly recommend! More

VW Chapman did honor the oil change which I very much appreciate and commend them for hats off, but I did have issue with the visit. while getting my oil changed I also opted in for a brake flush and a t appreciate and commend them for hats off, but I did have issue with the visit. while getting my oil changed I also opted in for a brake flush and a transmission flush and the car wash. At 1:00PM between 4pm and 5pm for my car to be done, no problem got a ride from VW home , messaged a eta at 4:41PM after a update and told all engine cooled off and wash should be done around 5:15-5:30PM , no problem, 5:30 PM rolls around no update message again at 5:39PM no answer. message again at 6:05 PM the service department just closed and still no answer. call the location and the service department is gone and they do not have my keys at the reception for pick up. They had to search around to find my car and paper work, luckily someone was there that could run my card so I could get my vehicle. When I asked about a ride over there since you were the ones who gave me a ride in the morning I was informed that they could not do it after 6PM, so I had to order my own ride over to the dealership. Not the best experience made for a very bad time worried if I would have transportation the rest of the evening. More

Worked with Lester, we spoke over the phone and through email before I came into the dealership. He managed to get me a fantastic deal on a VW Taos SEL. He was honest and upfront about the final pricing, w email before I came into the dealership. He managed to get me a fantastic deal on a VW Taos SEL. He was honest and upfront about the final pricing, which I really appreciated. Made for an enjoyable and smooth first buying experience. More

7 days ago after phone conversation with the Sales Manager about a trade in for a newer automobile, I received email, "I don’t think you would have to go into your pocket thousands at all. I know that Manager about a trade in for a newer automobile, I received email, "I don’t think you would have to go into your pocket thousands at all. I know that you refinanced your current loan though and I do not have that information in my system. What is your current monthly payment?" I responded to his question, never a response. Today I called for service, received a quote from a lackey which was $200 over what was quoted by the more expensive VW dealer in N. Scottsdale, asked for Service Manager, she said he was busy, would call me within an hour. Never heard from him. I do not recommend you do business with these disingenuous, irresponsible, uncommunicative people. and this from an existing customer, not someone fishing for a deal. More

We had an amazingly seamless transaction with Lester and Bill. Such a marked contrast from my last car buying transaction!! We were able to walk out of the dealership with a brand new car and without feelin Bill. Such a marked contrast from my last car buying transaction!! We were able to walk out of the dealership with a brand new car and without feeling like we’d just been through an ordeal. 100% would do business with Lester and Chapman again. More

Courtney helped us with the purchase of a vehicle in December. We have purchased a lot of vehicle through the years and this was by far our BEST experience working with a sales professional. No pressu December. We have purchased a lot of vehicle through the years and this was by far our BEST experience working with a sales professional. No pressure, very informative, very helpful and you could see from the start that Courtney was more interested in making sure we purchased the right vehicle and not just "a" vehicle. Thanks for making the experience so great! More

The Service Department at this dealership is horrible. They have a real tough time listening to their customers and an even worse time acting on their concerns. They seem to think that its bett They have a real tough time listening to their customers and an even worse time acting on their concerns. They seem to think that its better to ignore customer issues... as if they will just go away. In my experience, that's just not how things work. More