Chapman Volkswagen Scottsdale

The sales team, service and parts department are top notch. I have had a wonderful experience since the day I bought my vehicle from Chapman VW notch. I have had a wonderful experience since the day I bought my vehicle from Chapman VW More

Friendly place for sure. First time buyer here but we enjoyed the experience . Isaiah made it very easy and Mark was very easy to work with First time buyer here but we enjoyed the experience . Isaiah made it very easy and Mark was very easy to work with More

Clean building, attentive service, quick service and good feedback from VW service team. I will return feedback from VW service team. I will return More

I was in and out in record time. Everyone in the group were very genuine, which is rare in this business. Everyone in the group were very genuine, which is rare in this business. More

Great experience. Lester was professional, courteous and made our purchase very easy. Will be back Lester was professional, courteous and made our purchase very easy. Will be back More

Alex Hooten in the Service Department is awesome! He had amazing patience and knowledge to answer all my questions and concerns. It's rare to get a service advisor that is so knowledgeable and "REAL" He had amazing patience and knowledge to answer all my questions and concerns. It's rare to get a service advisor that is so knowledgeable and "REAL" and Not all "salesy" or faking the answers. Thank you Alex for making the extra effort and helping us to feel comfortable with our repairs. We will definitely continue to service our car at Chapman VW under your advisement :) More

Very Unpleasant Experience with this dealership. We had booked VW ID4 from vw.com and selected this dealership for delivery. The Experience was negative primarily due to 3 reasons 1. Sales pers We had booked VW ID4 from vw.com and selected this dealership for delivery. The Experience was negative primarily due to 3 reasons 1. Sales personnel were pushy to apply for credit through them citing that Credit Unions we were opting to get the Loan take 1 to 2 weeks to get the check to dealer but they would not wait so long . Sales personnel Damon Boze was very uncourteous and his reporting Manager and GM Rolland Schreiber did nothing about it , despite written concern. 2. Unprofessional treatment and Humiliating the customer. What started as a Loan application dissent , spilled over to adds-on which we as customer never requested but when we requested that we don't need the add-ons , they pretty much wanted us to walk away from the deal as they would be able to get higher than MSRP price , if they sold the vehicle on the open market vs selling us by atleast 4 to 5K. One of the salesperson admitted to this fact indirectly. Mr Damon & Rolland Schreiber made us feel unwelcome at the dealership because we questioned their $199 Nitrogen tires , and $499 BT security system schemes which we all as customer read about how dealers are trying to make money from the customers. 3. Dealer Add-ons : Since we had booked the vehicle through VW.com and we needed it as we ordered on the website , but the dealer items worth $1200 which we never wanted except what came from the OEM , left a very bad experience with this dealership. More

I like the people at Chapman and even though they are usually very busy, I am thrilled with the quality of service I receive. usually very busy, I am thrilled with the quality of service I receive. More

My husband and I are senior citizens and last week were in negotiations with salesman Roland (who was helpful) to buy a 2022 Volkswagen Atlas Cross Sport which had approximately 7,000 miles on it. We were in negotiations with salesman Roland (who was helpful) to buy a 2022 Volkswagen Atlas Cross Sport which had approximately 7,000 miles on it. We were advised it was a lease turn in? We were advised yes, someone had turned it in after a one year lease. The vehicle was listed the internet at the price of $37,999 (the price was confirmed several times by Roland). We went into the dealership to discuss pricing, warranty, etc. It was almost 9 PM and we were tired after a day of car shopping. We offered to put a deposit down on the vehicle with the sales price as advertised and confirmed by Roland. He said he had to speak with his sale manager. Roland did not return with any paperwork, but his Sales Manager Benjamin Switalski did. He walked over and handed us paperwork and stated "the price of the car has gone up $2,000". We of course gave his push back but he advised the General Manager had raised the price of the vehicle. We had been at the dealership for at least 2 hours working with Roland. We obviously did not buy the car car and are filing complaints with the Better Business Bureau, the Arizona Attorney General, and the Arizona State Scam Alert Division. We are seniors, but we are not stupid. We have owned and managed business and had a very successful work history before we retired (including an excellent understanding of the laws of the State of Arizona. Mr. Switalski walked away as soon as he advised us of the "price increase". He did even have the professionalism to discuss anything with us. . Yes, we did have some very, very "strong words" for Mr. Switalski. My husband followed him to get his card (which he did not get) and observed the vehicle information on Mr. Switalski's computer screen, which still sowed the price as $37,999. Conveniently, as we drove home, we checked the dealership's website and sure enough the price had been raised. We could care less about the car, and purchased another car the next day. However, we are going to let the proper authorities and social media how we were treated in the hope that no other unsuspecting person, especially a senior, falls for their tactics and gets ripped off by their unfair and what we feel is probably unlawful dealership practices. More