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86 Reviews of Chapman Nissan - Service Center
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April 05, 2016
I just need an oil change My story goes back two years ago when I ended up at Chapman in need of a car due to a accident. That was my introduction to Warren Crooks and Chapman My story goes back two years ago when I ended up at Chapman in need of a car due to a accident. That was my introduction to Warren Crooks and Chapman. Warren (and team) treated me with kid gloves, listened to my "must haves", respected my budget and put me into a great 2012 used Nissan Rogue. I loved it and always had a good experience at Chapman when having service done. Which brings me to yesterday when I went in for a simple oil change and left with a beautiful 2016 Nissan Rogue. They made me an offer I couldn't refuse. Again, Warren took the time to show me what was available, listened to me say over and over again "I can't go any higher". Warren and the team worked their magic and made it happen. I only wanted an oil change but thanks to Warren and the team, I think I did pretty good! Ten's to all! More
by cwmiller723
Employees Worked With
Gary Fields
February 08, 2016
Outstanding Service I purchased my 2011 Nissan Maximum 5 years ago at the dealership. I did my homework, knew what I wanted and what I was willing to pay. The entire pur I purchased my 2011 Nissan Maximum 5 years ago at the dealership. I did my homework, knew what I wanted and what I was willing to pay. The entire purchase experience was great. I have always taken my car to be serviced at this dealership and every time I have gone with or without an appointment, the staff was very helpful, knowledgeable and nice. Sitting in the service department, you get to hear other people talked and I have always had people talk about their service and purchase experience - same has mine - Awesome Customer Service! More
by Joyce2416
Employees Worked With
Vince
August 27, 2014
Dedicated Nissan Customer I am a very opionated person and I have yet to be dissapointed with the service, care and professionalism I receive when ever I go to my dealership. I am a very opionated person and I have yet to be dissapointed with the service, care and professionalism I receive when ever I go to my dealership. I have always taken my car in for service since I purchased my Rogue at Chapman on Essington Ave. I recently convienced my daughter to do the same with her Nissan Altima (she was pleased and will continue to do so). Thank You to all the service people at Chapman Nissan! You make my visit pleasant and reassuring! More
by PLWMR
Employees Worked With
John Weiser
June 06, 2014
Do not go here for any reason, stay far away! I bought a 2013 Altima with 30000 miles on it. Drove it off the lot and when we woke up the next morning the tire was low. Turns out there was a scr I bought a 2013 Altima with 30000 miles on it. Drove it off the lot and when we woke up the next morning the tire was low. Turns out there was a screw in it. Came back the next day they said I need to buy a new tire because they could not plug it. I went to the spot my car was parked in on their lot and found another screw sitting their. I brought it I and they said "we don't use those screws". So basically called me a lair and implied I just keep one of those scews in my pocket all the time. I didn't even know it was a screw until they showed me when my car was up on the lift, it was on the inner part of the tire. Then when I got all the way home the tire pressure gage went off again. I had to drive it all the way back. The mechanic said "sorry I forgot to reset it." A few days later we found out the rear passenger auto lock did not work, well even worse it worked some of the time! I live in Philly and when you hit your lock button you expect your car to not be able to get into unless the break in but no sometimes the back door would be unlocked becuase at Random it would auto lock would work to unlock it but not lock it. We also started hearing a rattle in the dash. It happens with certain songs and when you hit certain bumps. They say it's near impossible to fix that. So just do your self a favor and stay away! Also, tried to get a water from the vending machine and nope got another dollar from the cashier. Tried to get a different water and still nothing happened. She then asked "are you trying to get a water?" I said yes. Then she says why did you try to do it again. I said I tried a different one. She said we have a water fountain around the corner. The entire time it was with a confisending attitude treating me like an idiot for trying to get a water out of a vending machine. Oh silly me for expecting that to work......STAY AWAY!!!!!!! More
by Scoothodgson
Employees Worked With
Crazy cashier girl
March 28, 2013
Dear Chapman Dealer, Thank you for all your great Dear Chapman Dealer, Thank you for all your great support honesty and work all the great years that you have been given specially Jeff. He has been a Dear Chapman Dealer, Thank you for all your great support honesty and work all the great years that you have been given specially Jeff. He has been a great person. I just met Mr. Gary which he is very excellent at what he does. The team works very well. You guys are the best to me compare to other dealers out there. May god bless you all. Keep doing what you do and keep up the good work. You are the 1# dealer to in Philadelphia. Also, the relationship that you have with enterprise is excellent I could not be more than happy, John was the best, very polite and respectful they will always have my business and referrals. I had a very rough time and you guys really came through for me thank you, really. Sincerely; Danessa Cruz-Porter 1#Customer More
by nesasesa29
Employees Worked With
Jeff Orr and Service Manager Gary
November 29, 2012
My experience at Champman has and is always been great. Friendly staff very attentive and willing to help as much as possible. I never have to wait extremely long to have any assessments done to my vehicle Friendly staff very attentive and willing to help as much as possible. I never have to wait extremely long to have any assessments done to my vehicle. So I really appreciate that service works diligently and quickly to get me in and out. Respectfuly, Donna E. Simpson More
by donna.simpson.161446
Employees Worked With
Tawny (Salesperson)
