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Chapman Mazda

Phoenix, AZ

4.7
601 Reviews

999 W. Bell Road, Suite 1

Phoenix, AZ

85023

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601 Reviews of Chapman Mazda

October 23, 2022

Brandon was my contact person and both he and Tim helped me navigate the process. They were awesome! More

by pattyenglet1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Tim
Oct 24, 2022 -

Chapman Mazda responded

Thank you for sharing your positive review of our dealership. Every team member here values feedback like yours and it motivates us to continue developing 5-star service for our valued guests! Chapman Mazda

October 16, 2022

I worked with Bill Lohmeyer at Chapman Mazda who provided excellent customer service. He was able to get me the car I wanted at a great price! More

by Abdanforth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer, Robert Riley
Oct 17, 2022 -

Chapman Mazda responded

We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman Mazda

October 13, 2022

We leased our new Mazda CS-5 yesterday, from Bill Lohmeyer. It was a good experience. Personally, I hate car dealers, but this one wasn’t as bad as some I’ve experienced. I feel I got a good deal More

by Raca0905
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Oct 13, 2022 -

Chapman Mazda responded

Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman Mazda

September 22, 2022

What a professional, competent, and warm group! I would buy here again, no problem! Highly recommend! More

by sanctifiedsoldier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Jose C. and Bruce
Sep 23, 2022 -

Chapman Mazda responded

Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Your Friends at Chapman Mazda

September 11, 2022

Buying a car here was a great experience. When they realized that it was going to be a while before I could talk to financing they had Steve from the Hyundai dealership come over and help me. More

by Lhoward0427
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Sep 12, 2022 -

Chapman Mazda responded

Lisa, Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Your Friends at Chapman Mazda

September 02, 2022

WARNING! !! I will never ever ever trust this dealer ship ever again. I had nothing but problems with even getting a loner car to get back and forth to work More

by Icc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All of them are shady, Justin Lenocker, Wayne Weihofen, Rita Welch
Sep 02, 2022 -

Chapman Mazda responded

Icc, Thank you for taking the time to speak with Jaime and I this morning. At the time that you purchased there were no open recalls on the vehicle and it met or exceeded the safety/mechanical standards. You have had the vehicle for 6 months and have put approximately 8000 miles since purchase. Hyundai has approved the replacement of your engine under an extension of the factory warranty. We have you on the list for a loaner and will be happy to offer one to you upon availability. I had directed you to contact Hyundai customer service who had stated that they would reimburse you for a rental vehicle if needed until we have a loaner available. We are doing everything possible to assist you with getting your vehicle repaired and back on the road as quickly as possible. Please feel free to reach out at any time for an update. Rita Welch Customer Care Manager Chapman Bell Road 999 W. Bell Road Phoenix, Arizona 85023 Direct Phone: 602.298.6245 Email: ritawelch@chapmanchoice.com

Sep 03, 2022 -

Icc responded

Yeah but you guys did tell me you will not reimburse me from your dealership and that I have contact customer services and they will not respond after telling me that I have to pay for the rental car up front just saying

Sep 03, 2022 -

Icc responded

But thank you for contacting me in regards to my review yesterday

September 02, 2022

Bill Lohmeyer -Chapman Sales Internet Manager, helped me buy my 2019 Mazda MX-5 in RUBY red. Great Job! I'm delighted! More

by J. E. Trautmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Pelayo, finance manager, Bill Lohmeyer
Sep 02, 2022 -

Chapman Mazda responded

Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Your Friends at Chapman Mazda

August 31, 2022

Bought a Mazda CX-30 Carbon. Excellent service. Personable and extremely knowledgeable about the car and features. Diligent in explaining everything. Bill stayed late along with More

by alphag33k
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Aug 31, 2022 -

Chapman Mazda responded

Thank you for your review. We are happy to hear you had a great experience at our dealership. Your review made our day! Our team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. We hope to serve you again soon. Your Friends at Chapman Mazda

August 06, 2022

We had a great experience with Bill. He answered all our questions, explained everything very well and made the whole process easy. I would definitely recommend him and the Bell Road C More

by Bill M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Aug 08, 2022 -

Chapman Mazda responded

Bill, Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Mazda

July 30, 2022

Purchased a brand new CX-5 SUV with Bill such a pleasant experience, he was very kind and helpful through the whole experience. Highly recommend! More

by Ruizelvira043
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer, Roger , Robert Riley
Aug 01, 2022 -

Chapman Mazda responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Mazda

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