Chapman Las Vegas Dodge Chrysler Jeep Ram

Service Manager forgets about Customers I brought my vehicle in for service, standard oil change and brakes. While in their care, my wheel got damaged along with my locking lug and wheel lo I brought my vehicle in for service, standard oil change and brakes. While in their care, my wheel got damaged along with my locking lug and wheel lock key. Although they did replace the wheel lock and key - (after 10 days because god forbid they overnight something for a customer after they were at fault). They made what they considered "repairs" to my wheel. Well, I didn't bring my car in with a damaged wheel, and I shouldn't have to tolerate picking up my car with a damaged wheel. The Service Manager stated that "they we have gone as far as we are going to go with the repairs to the wheel". What? Really? So you are telling me, you take my car, you damage my car, I pay for the services you provided, and I'M THE ONE WHOSE WRONG? Unbelievable. More

SUPER SERVICE TEAM Have been associated with Chapman Chrysler since moving here from east coast. Service Manager Michael Nicosia has treated me so well and made me very Have been associated with Chapman Chrysler since moving here from east coast. Service Manager Michael Nicosia has treated me so well and made me very comfortable since day 1. Service Advisor Dominique Morrison always communicates exactly what my vehicle needs and keeps excellent records of estimates and cost. The service transportation ,while vehicle is being repaired, is a great bonus. Driver Lisa Timmons was on time and drove safe getting me to and from dealership. Chapmans has a Complete TEAM. I will continue to patronize this Dealership for Quality work and reasonable prices. More

The best place in vegas The best place to go if you have horrible credit score. Best customer service and awesome people and staff. And they actually want to help you. The best place to go if you have horrible credit score. Best customer service and awesome people and staff. And they actually want to help you. More

My Best Car Buying Experience! I was impressed with the service and timely attention provided by the Chapman Team. From the minute I walked in (even early with appointment) I was t I was impressed with the service and timely attention provided by the Chapman Team. From the minute I walked in (even early with appointment) I was treated with respect and provided with great service. I was greeted by Sanchez Dade and passed off to sales, Joy Jackson. I explained what I wanted and they made it happen. They both listened and ultimately I was very satisfied with their performance. Despite the "dealer dance" one must go through, I had a fantastic experience. Even the finance portion was enjoyable with Rocco Acri at the computer. He was pleasant and got me out with relative ease. By far my best car buying experience. More

We got Cheated On Sat 10/1/2016 my wife and I drove in unprepared, to look for a smaller certified used late model Jeep to add to my family of 3 existing Jeeps. Havi On Sat 10/1/2016 my wife and I drove in unprepared, to look for a smaller certified used late model Jeep to add to my family of 3 existing Jeeps. Having nothing good to show us, they quickly cleaned up a blue 2014 Patriot which had been sitting there for nearly 2 months. After settling on $15,000.00 I was made to sign a whole bunch of papers without explaining to me what each one was for, Most of them were just check boxes with a signature on the page bottom. Then I pointed out to them that Certified Used Vehicles come with warranties but this one specifically did NOT. The only warranty was the left-over factory warranty which was expiring soon. The dealer had absolutely no obligation in maintaining the vehicle. Any repair that I need will have to be paid for. The shifter quadrant Park light lens had been pried out, you could see electric wires through the black hole. They charged me $100 to repair by upping the selling price to $15,100.00. They then tried to make me drive the car home right there and then. And then....would you believe the battery went dead. I asked the salesman to put down in writing that the missing park indicator light and the dead battery will be replaced. He did, but that piece of paper was removed from the bunch that was given me. They also promised the car would be ready by Wednesday( today), 4 days after we signed all the papers. When they failed to deliver, my wife(the Patriot was going to be hers) wanted to cancel the deal for we were very unhappy with the high pressure way we experienced. She was bombarded with threats after threats. They were ready to re-possess the vehicle and ruin my credit etc. etc. How can there be a repossession when they even haven't registered the Jeep which was and still is sitting in the dealer's back lot, un-repaired with a dead battery? Besides, re-possession is carried by the bank, NOT the dealer. I had had enough of this dishonest dealer who cheats then threatens customers that I wanted out. Any suggestions to this couple of 70+ senior citizens? Please email me hakka8888@msn.com More

First time car buyer=satisfied Trevon Barnes worked with me extremely well. He was very attentive and definitely helpful in my first car buying experience. The patience is great, tr Trevon Barnes worked with me extremely well. He was very attentive and definitely helpful in my first car buying experience. The patience is great, trevon as well as the whole team worked with me 100% so that I walked out a happy buyer, & that i definitely was. Thanks so much to the entire team for creating a great buyers experience for myself. & very huge thank you to Trevon especially !! More