Chapman Ford - Service Center

2017 Ford Explorer Platinum Tire Problems Took my Ford Explorer to Chapman Ford to resolve an issue with premature tire wear and failure. The tires had only 22.000 miles on them and needed to Took my Ford Explorer to Chapman Ford to resolve an issue with premature tire wear and failure. The tires had only 22.000 miles on them and needed to be replaced. The tire manufacturer would only allow the replacement of the front tires at no cost to me, but not the rear tires. I contacted Ford Corp. and they only offered $90 for the rear tire replacements. I appealed my case to the service advisor, Tom Goodfellow, that was assigned to me the first day I took the vehicle in. Tom took my case to Chapman management and got me the full credit on the rear tire replacements. Chapman Ford and specifically Tom Goodfellow took care of the problem in a very professional manner and supported a customer that has been loyal to them for many years. At the end of the day I walked away feeling like my business was important to them long term and they did the right thing. Thank you Tom and Chapman Ford. More

Oil change and inspection I was so pleasantly surprised of the level of professionalism and courtesy extended to me by my service tech, Heidi. This was the first time I brough I was so pleasantly surprised of the level of professionalism and courtesy extended to me by my service tech, Heidi. This was the first time I brought my Ford in to be serviced, and I absolutely intend to continue having it serviced at this location. She even offered to help my husband install a cabin air filter in his Buick as a courtesy. I was really amazed! More

Service Came in for routine Mtc check. It was done in a reasonable amount of time and technician alerted me to a problem with my car that needs to be taken c Came in for routine Mtc check. It was done in a reasonable amount of time and technician alerted me to a problem with my car that needs to be taken care of sooner than later. More

Electrical Wiring and Tires Rosi Williams worked my issues quickly and got me on my way. Chapman only repaired what was needed. I also feel I got a top set of new tires at a co Rosi Williams worked my issues quickly and got me on my way. Chapman only repaired what was needed. I also feel I got a top set of new tires at a competitive price, which I did not expect. It saved me from having to go to another location for tires. More

Quick lane I went for “The Works” at Quicklane. Great service, friendly and professional. Heidi was great. I will definitely be back for future services and poss I went for “The Works” at Quicklane. Great service, friendly and professional. Heidi was great. I will definitely be back for future services and possibly sales. More

Awesome repair that was done fast! Great customer service! My business revolves around my vehicle having excellent A/C as I transport animals in the extreme heat. Chapman Ford got me in FAST, found out what th My business revolves around my vehicle having excellent A/C as I transport animals in the extreme heat. Chapman Ford got me in FAST, found out what the roblem was and got it repaired quickly. I was so happy to have my A/C repaired and working well. I was back in business Monday. Dave Ruttan was especially empathetic to my loss of business revenue to to my vehicle being out of sevice and to my concerns about safety in the heat for the animals than I transport. More

Service done quickly! On a trip recently my windshield washer pump stopped working. When I called to make an appointment, I was also told that there was an outstanding rec On a trip recently my windshield washer pump stopped working. When I called to make an appointment, I was also told that there was an outstanding recall on my truck as well. I dropped my truck off in the morning, expecting not to see it for a day or two. I was pleasantly surprised to get a call mid-afternoon that the truck was done! Picked it up and it had been washed too. Great service! Thanks. More

Pretty quick and painless Byron who took care of me was very nice and had me out of there pretty quick. I drove in and he got what he needed, directed me to the waiting area, a Byron who took care of me was very nice and had me out of there pretty quick. I drove in and he got what he needed, directed me to the waiting area, and had me out in about 20-30 minutes. More

Great Service and Awesome Facility This was the 1st service for my new Ford Explorer. My A/C system had a leak that was fixed. Rosi, my service adviser, took care of everything and got This was the 1st service for my new Ford Explorer. My A/C system had a leak that was fixed. Rosi, my service adviser, took care of everything and got it all done in one day. Rosi was communicated clearly with me a addressed all my concerns. The shuttle ride was available promptly, so I didn't miss a beat at work. The new facility is great and all the people I interacted were friendly and helpful. More

Prompt, professional service The service personnel did the maintenance on the car in record time. I had also found a leak on my driveway. The personnel found what caused the leak The service personnel did the maintenance on the car in record time. I had also found a leak on my driveway. The personnel found what caused the leak and corrected it. Heidi went to bat for me with Ford Corporation, so that they paid some of the repair. I had low mileage on my Ford and my warranty recently ran out. What a godsend! I'm on a tight budget. More