Chapman Ford - Service Center

Fuel rail Sensor replacement in Ford Explorer Sport Trac Made an appointment to see Tom Goodfellow, service advisor with regard to sensor anomaly. The time allotted was literally the time it took me to driv Made an appointment to see Tom Goodfellow, service advisor with regard to sensor anomaly. The time allotted was literally the time it took me to drive to Chapman. Tom was pleasant, courteous and knowledgeable. He arranged for a shuttle which was very convenient for me. Upon repair the shuttle was arranged to pick me up. The work performed explanation was very detailed and left me very satisfied as to the accomplishment of the task. Having the car washed was a bonus. Definitely a five star experience. John Muir More

Fantastic customer service! Every single person I dealt with at Chapman Ford was professional, helpful, and friendly. The customer service was excellent and the work they did o Every single person I dealt with at Chapman Ford was professional, helpful, and friendly. The customer service was excellent and the work they did on my vehicle was top notch! More

Worked hard to get on the road I had brought my car into the Quick Lane for the Works package a couple of weeks earlier and they found a leaking thermostat and replaced it with the I had brought my car into the Quick Lane for the Works package a couple of weeks earlier and they found a leaking thermostat and replaced it with the housing. They also mentioned my battery was looking low so I took it to the store I bought the battery and they confirmed the battery was low but they also told me my alternator was bad and we both noticed a coolant leak. Assuming it was the thermostat again I called the service department and talked to Matt and asked him to check it out and told him to also check the alternator. Matt had me bring in the car the next morning and I told him I needed it that night because I was leaving form Montana the next morning. Matt was able to have the coolant leak fixed (small hole in hose) and the alternator replaced in time for me to pick it up that evening. This enabled me to then get the battery replaced that night prior to my trip. Thanks Matt. Also I just saw on the bill that the Techs name was James Trieckel. Thanks James. More

Customer Trust In my haste to get out the door I inadvertently left behind my Chapman Quick Lane service offer for a reduced price oil change and service. When I men In my haste to get out the door I inadvertently left behind my Chapman Quick Lane service offer for a reduced price oil change and service. When I mentioned I left this behind both Kaylee and the service manager simply said,”don’t worry about it. We will take your word and honor it.” I don’t care that I could drive 20 minutes less to a closer Ford dealership for service- Chapman will always have my business with customer service and trust like that. More

Complex made easy We needed an oil change...and a head gasket and a retint of our windows. A free rental made the 5 day process easy and painless We needed an oil change...and a head gasket and a retint of our windows. A free rental made the 5 day process easy and painless More

Superb Service & Attention to the Details. Quick and friendly greeting, review all charges, informed me of additional items my vehicle may required - Transmission oil change; replaced air filte Quick and friendly greeting, review all charges, informed me of additional items my vehicle may required - Transmission oil change; replaced air filter. Both valuable items in the desert heat and dust. Minor issue, if you are going to offer to wash the vehicle, do a good job. Work of lower quality will detract from the whole experience. More

Service on my Flex My A/C repair was really easy to schedule and the service was efficient. They always service all three of my Fords and I am a big fan. My A/C repair was really easy to schedule and the service was efficient. They always service all three of my Fords and I am a big fan. More

Love Chapman customer service Heidi is a very competent employee. She explains what needs to be done and answer any questions. She is one reason I return to Chapman. Heidi is a very competent employee. She explains what needs to be done and answer any questions. She is one reason I return to Chapman. More

Amazing service and care When I came in I was greeted quickly by Kaylee and my concerns were notated. Kaylee walked with me to my truck and advised me of the wait. She was gre When I came in I was greeted quickly by Kaylee and my concerns were notated. Kaylee walked with me to my truck and advised me of the wait. She was great with small talk as well which was fun when I was waiting for my truck to be finished. I’ve told my family and friends to ask for Kaylee when they call. More

Service Department/Quick Lube is awesome! Heidi in quick lube is awesome! She helped me take care of an issue ASAP and went above and beyond to help me out. It was not a quick, easy fix, but H Heidi in quick lube is awesome! She helped me take care of an issue ASAP and went above and beyond to help me out. It was not a quick, easy fix, but Heidi went out of her way to make sure it was easy for me, and I was in and out in under a few hours. More