Chapman Ford - Service Center

Coming back from Flagstaff two weeks ago I experienced the dreaded "death wobble" on my 2019 F250. As Chapman is close to my work I decided that I would call them to see what they could do for me. Called the dreaded "death wobble" on my 2019 F250. As Chapman is close to my work I decided that I would call them to see what they could do for me. Called on a Monday and they offered to get me in that afternoon but I decided to wait until Tuesday morning. I dropped it off, they dropped me off at work, and I picked it up that afternoon. Ran it back up last weekend to make sure it was good to go and it is. Extremely satisfied with the work they did as well as how quickly they were able to get me in and get it completed. They also noticed that my batteries were leaking and replaced them under warranty at the same time. They have certainly earned my business from here on out. Timothy Beal was extremely helpful and forthcoming and quite frankly I couldn't have asked for more. More

vehicle repair Chapman Ford has always given me the best service over the years. I highly recommend this dealership. Service adviser and master mechanic are very k Chapman Ford has always given me the best service over the years. I highly recommend this dealership. Service adviser and master mechanic are very knowledgeable and professional. More

Ryan in service was awesome. Good follow up, polite, and helpful. I called and I explained the situation, he made an appt right away and handled my concern helpful. I called and I explained the situation, he made an appt right away and handled my concern More

thumbs up THUMBS UP !!!! mr. ward is a true professional, very courteous. all the staff at chapman ford , gets THUMBS UP from me. I would recommend chapman ford THUMBS UP !!!! mr. ward is a true professional, very courteous. all the staff at chapman ford , gets THUMBS UP from me. I would recommend chapman ford to all my friends and family. the "best" service dept.. More

Morgan & service staff did a used vehicle inspection on my F150 and also fixed two other small issues in the cab. Morgan & service staff were friendly, timely and great to work with. I will definitely call my F150 and also fixed two other small issues in the cab. Morgan & service staff were friendly, timely and great to work with. I will definitely call Morgan in the service department at Chapman Ford Scottsdale if I need future service on my F150. More

Great Customer Service We took our vehicle for a recall and Rosi was very informative and advised how she would contact us. She checked on our warranty as we had been to Qu We took our vehicle for a recall and Rosi was very informative and advised how she would contact us. She checked on our warranty as we had been to Quick Lane previously and received great service from the technicians there. She was very friendly, efficent and informative about our car and repairs. The print out of our vehicle ad suggestions really help in maintaining good quality of our vehicle. Thank you so much! More

Best Service Ever I can't say enough good things about the service we received at Chapman Ford. The Service Advisor and Service Manager went above and beyond to ensure I can't say enough good things about the service we received at Chapman Ford. The Service Advisor and Service Manager went above and beyond to ensure we were satisfied customers. We had our 2013 Ford Escape towed there when it failed. They worked with us and our 3rd party extended warranty company to replace the engine. They were patient while we worked with the warranty co. They were responsive, honest and we drove home in a car we know was done right and we can rely on. When we need a new car Chapman Ford will be my first choice. More

Above and beyond Small problem with my Ford, but Byron and the rest of the service team went way beyond expectations to take care of it. No hassles, easy experience. Small problem with my Ford, but Byron and the rest of the service team went way beyond expectations to take care of it. No hassles, easy experience. Thanks. More

Excellent Service From Chapman Team! Ryan Jensen and the Technicians really went above and beyond to address my maintenance items and complete upgrades to ensure my awesome Ford Edge is u Ryan Jensen and the Technicians really went above and beyond to address my maintenance items and complete upgrades to ensure my awesome Ford Edge is up to date and safe for some very important passengers! The friendliness, quality of service and attention to detail was excellent. I really appreciate the extra care and great customer service from the Chapman Ford Team. More

Quick Lane cost and customer service At first I had written a review outlining how I got such an unexpected charge at the Quick Lane. Online it states an oil change at $39.95 and they cha At first I had written a review outlining how I got such an unexpected charge at the Quick Lane. Online it states an oil change at $39.95 and they charged me $56.09. I was very surprised and wrote a review explaining my disappointment. I got a response on my review from Bob Rose and he told me that the Quick Lane needed to outline the charges before hand and that he talked to them about the situation and how it should have been addressed. I was very pleased with his customer service and offered me a free oil change due to my poor treatment. I'm changing my review because I am very happy with his service he provided me. He showed me that they care a lot about their customers. More