Chapman Ford - Service Center

Only complaint: My oil change and tire rotation took a bit longer than expected as I was the 1st appointment of the day and was waiting. I was told 1.25 hours and it took 2 hrs. bit longer than expected as I was the 1st appointment of the day and was waiting. I was told 1.25 hours and it took 2 hrs. More

Everyone I came in contact with was friendly. The dealership inside was organized and very clean. This is my fourth car I have bought from Five Star Ford, Which now is Chapman Ford. I was concerned a dealership inside was organized and very clean. This is my fourth car I have bought from Five Star Ford, Which now is Chapman Ford. I was concerned abouth the change, but I feel it is even better than before....Virgil Watkins More

Tina was fantastic to work with. She was very conscious of timeframe and made sure my service was completed by the time I needed my truck. of timeframe and made sure my service was completed by the time I needed my truck. More

We've been going to this dealership for the last seven years, since purchasing a used vehicle when our daughter got her license. We've really never been disappointed in Five Star Ford, and so far not in C years, since purchasing a used vehicle when our daughter got her license. We've really never been disappointed in Five Star Ford, and so far not in Chapman Ford either, and were glad that personnel were maintained during the transfer of ownership. Our family owned a small-town Ford dealership in the midwest and this is the first we've found in the Valley that has that same friendly feel and the attitude that building long-term trust is more critical to success than a quick buck. Last week we took our Taurus in for a minor fix--the brake light kept coming on randomly. Also, the emissions light had been on since the last time we had the car in for engine repair. We knew they'd cover the latter fix at no charge, but they also didn't charge for the new problem. More

Have been a previous customer of five star ford and very weary of Chapman dealerships due to serious problems in the past. I used Mark the first time I had a problem and had no worries what so ever that wha weary of Chapman dealerships due to serious problems in the past. I used Mark the first time I had a problem and had no worries what so ever that what I had said needed to be done on the car had been taken care of no problems ask. Came back the second time and told mark what needed to be done and had gotten the same excellent results. Mark is my my go to guy at your dealer and will continue to use him as long as he is their. Was very appreciative of how well he took care of me and had not a doubt in my mind that he would preform above standards. Could not have asked for better help. I also had a wonderful experience with the young blond lady behind the register as she is a very hilarious person in dealing with mustang owners. Overall, excellent experience. More

I am impressed by the service I have gotten so far on my 2009 Escape. Eric in Service always greets me in a friendly manner and keeps my apprised as service work is being done. I have never received such pe 2009 Escape. Eric in Service always greets me in a friendly manner and keeps my apprised as service work is being done. I have never received such personal and professional service from a dealership. It's likely because of this I will buy my next car from Chapman Ford. Keep up the good work. Tim VanderVeeen More

Thank you so much! You guys are the BEST!!!!!!!!! You Thank you so much! You guys are the BEST!!!!!!!!! You always take such good care of me and my truck! I LOVE YOU GUYS!!!!!!!!! Kat :-) Thank you so much! You guys are the BEST!!!!!!!!! You always take such good care of me and my truck! I LOVE YOU GUYS!!!!!!!!! Kat :-) More

Both Quicklane & Regular service Doyle & Eric were very professional and completed the job on schedule and worked with me so I could come back to complete the job on Satuday, at my request. I were very professional and completed the job on schedule and worked with me so I could come back to complete the job on Satuday, at my request. I really apprecaite it. More

We went to Chapman when we were stranded in Tempe returning from a 3-week trip. Our 2001 Ford-F-150 would not start. We spent considerable time on the phone trying to start the truck with the help of returning from a 3-week trip. Our 2001 Ford-F-150 would not start. We spent considerable time on the phone trying to start the truck with the help of our son (who is a mechanic) so we had tried all the normal starting tricks. The AA tow truck driver also worked to start the truck as it turned over but would not fire. We had the truck towed to Chapman after talking to Shane earlier. From the minute we arrived, we got first class service. They immediately started working on the truck. The truck started for them and they still spent an hour diagnostically trying to locate the problem. Although the problem was never identified--I feel confident they did all possible in a situation where the problem doesn't show up again and no codes were shown to identify it. As we were leaving, my husband mentioned that the truck usually was not that dirty (sitting out for 3 weeks under a mesquite tree) and they called their car wash young man and cleaned the truck up inside and out. What a nice surprise. For all of this--there was NO CHARGE as no problem was located. We got first class service from a dealer we had no relationship with and will make sure to return to this dealer when it is time to purchase a new truck or have service. We definitely will recommend Chapman to all our friends. For two older people stranded over 50 miles from home--we could not have had better treatment. Thank you Chapman. More

Our family has been purchasing Ford vehicles from Five Star Ford for over 10 years. However, I had a very unpleasant experience with Archie shortly after we purchased our second Expedition. If it had not Star Ford for over 10 years. However, I had a very unpleasant experience with Archie shortly after we purchased our second Expedition. If it had not been for Ben in the Fast Lane Department - we would NEVER have used this dealership for service all these years. I have no experience dealing with Chapman Ford but I can certainly tell you that as long as Ben is in the Fast Lane Department we will continue to bring our vehicles there for service work. BUT as long as Archie is the Service Manager - we will not have any work done on that side of the business unless Ben takes it to them!!!!! If and when we are in the market for a new Ford - we would certainly give Chapman an opportunity to give us a price. More