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Chapman Ford - Service Center

Scottsdale, AZ

4.4
218 Reviews

218 Reviews of Chapman Ford - Service Center

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February 29, 2012

I visited Chapman Ford for truck transmission service. Gary was immediately attentive upon my arrival. I felt welcome and after a short conversation I was confident that I had made a good dealership choic More

by jpado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Harding
July 31, 2011

I took my Volvo for an Oil Change, lube and they said that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. More

by Desertstan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't remember the names
July 25, 2011

Quick, hit the forecasted time and very communicative. Easy to work with. Open and honest. Damien validated all paperwork and potential issues to ensure there were no surprises. Everything went according More

by Mgoranson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Rimola
July 09, 2011

Chapman Ford gave me the best experience and service I have ever received from any dealership. I had trouble with my AC and Shane ensured I got good service at an excellent price ahead of schedule. I will More

by Fordman460
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane
July 09, 2011

Very good customer service and honest feedback on issues from service personnel. Salse staff is always friendly and helpful. We have been a customer at this dealer for about 18+ years and will keep coming More

by AlBoos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damian in Service and Bill Haynes in Sales
July 02, 2011

I have been helped here by Shane Gurule for a very long time and he has always been wonderful to work with. He lets me know what work is necessary when something is uncovered when working with my vehicle More

by MannyH1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Gurule
July 02, 2011

What a pleasure it was working with Eric to service my wifes Escape and my F-150. He took care of us as we were his only customers. More

by azmikmaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric is such a pleasure to work with! Highly rocommeded!
July 01, 2011

Ben, Doyle,Eric, and Tina in your Fast Lane and Service Dept were absolutley awesome. I had just purchased my car, used, with no warranty from Chapman. I had a few issues with it and they took care of th More

by Diamond4K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
5
June 30, 2011

The bad part of my experience is that I had to bring the vehicle in 3 times for them to finally diagnose what was wrong with my steering column shifter. The good is that I was not charged the first 2 times More

by bethlaurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sewall, Eric Yaw
June 30, 2011

Chris Holm is the best. If it wasn't for him I would go elsewhere for service. He makes Quick Lane #1 in customer service. More

by camcguir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Holm