Chapman Ford - Service Center

I took my Volvo for an Oil Change, lube and they said that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. They did not top the fluids as asked not did they give me any report on the status of my brakes. I topped off the fluids this morning for my windshield and brakes. So I now wonder what else they didn't do? Would not go back. Quick lane is a quick wait! More

Quick, hit the forecasted time and very communicative. Easy to work with. Open and honest. Damien validated all paperwork and potential issues to ensure there were no surprises. Everything went according Easy to work with. Open and honest. Damien validated all paperwork and potential issues to ensure there were no surprises. Everything went according to expectations. More

Chapman Ford gave me the best experience and service I have ever received from any dealership. I had trouble with my AC and Shane ensured I got good service at an excellent price ahead of schedule. I will have ever received from any dealership. I had trouble with my AC and Shane ensured I got good service at an excellent price ahead of schedule. I will be back to Chapman for service and my next car. More

Very good customer service and honest feedback on issues from service personnel. Salse staff is always friendly and helpful. We have been a customer at this dealer for about 18+ years and will keep coming from service personnel. Salse staff is always friendly and helpful. We have been a customer at this dealer for about 18+ years and will keep coming back. More

I have been helped here by Shane Gurule for a very long time and he has always been wonderful to work with. He lets me know what work is necessary when something is uncovered when working with my vehicle time and he has always been wonderful to work with. He lets me know what work is necessary when something is uncovered when working with my vehicle and what work can wait until another time. More

What a pleasure it was working with Eric to service my wifes Escape and my F-150. He took care of us as we were his only customers. wifes Escape and my F-150. He took care of us as we were his only customers. More

Ben, Doyle,Eric, and Tina in your Fast Lane and Service Dept were absolutley awesome. I had just purchased my car, used, with no warranty from Chapman. I had a few issues with it and they took care of th Dept were absolutley awesome. I had just purchased my car, used, with no warranty from Chapman. I had a few issues with it and they took care of them without charging me for either parts or labor. They were all professional and very good at what they did....I was impressed. Ben in the fast lane was very helpful, knowledgeable and made sure I knew what was happening with my car. He also made sure I was taken care of completely. Everyone I have dealt with at Chapman Ford have been just terrific. Thank you!!! I will be back!! More

The bad part of my experience is that I had to bring the vehicle in 3 times for them to finally diagnose what was wrong with my steering column shifter. The good is that I was not charged the first 2 times vehicle in 3 times for them to finally diagnose what was wrong with my steering column shifter. The good is that I was not charged the first 2 times for the diagnosis. The third time was the charm, the shifter was fixed in a timely manner and at a fair price. I will continue to take my vehicle there for service. More

Chris Holm is the best. If it wasn't for him I would go elsewhere for service. He makes Quick Lane #1 in customer service. elsewhere for service. He makes Quick Lane #1 in customer service. More

Only complaint: My oil change and tire rotation took a bit longer than expected as I was the 1st appointment of the day and was waiting. I was told 1.25 hours and it took 2 hrs. bit longer than expected as I was the 1st appointment of the day and was waiting. I was told 1.25 hours and it took 2 hrs. More