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217 Reviews of Chapman Ford - Service Center
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April 01, 2022
Excellent service. Prompt and professional. Tom, my service writer, is very informative and easy to talk to. He went above and beyond to get me in and out quickly. Grea Prompt and professional. Tom, my service writer, is very informative and easy to talk to. He went above and beyond to get me in and out quickly. Great job! More
by WRT
Employees Worked With
Tom
February 02, 2022
The service department was very helpful. They Repaired my F150 in a timely manner. I will be using Chapman ford for all my service needs in the future. my F150 in a timely manner. I will be using Chapman ford for all my service needs in the future. More
by Scott P.
Employees Worked With
Matt Gerber
January 18, 2022
Our service appointment went well. The guys at the quick lane were courteous and friendly. The wait was not bad at all. Will definitely be coming back next service appt. lane were courteous and friendly. The wait was not bad at all. Will definitely be coming back next service appt. More
by Michael B.
Employees Worked With
Miguel and his crew from the Quick Lane.
July 14, 2021
Candice Wiley et al were terrific.Super job very Candice Wiley et al were terrific. Super job very personable & Lyft was convenient Very pleased with the service Don't know what else to say Candice Wiley et al were terrific. Super job very personable & Lyft was convenient Very pleased with the service Don't know what else to say More
by jojoba10
July 02, 2021
So far - horrible service. Truck sent in for warranty work, truck is still in shop, picked up once and drove not less than a mile and gas spewing from engine with check engine light on (originally went i work, truck is still in shop, picked up once and drove not less than a mile and gas spewing from engine with check engine light on (originally went in for a "see owners manual wrench light: which the ford manual says is powertrain and electronic throttle body issue, then I'm told the next day its good to go, drive again not less than a mile and service engine light(original issue) comes on again. Now I'm being told that maybe changing out spark plugs will help, that was yesterday morning. I had to call Chapman back to get an update at 430pm to which I was told they are still swapping out plugs. I know changing spark plugs doesn't take 8hrs of labor. So here we are today, no call, no return call, still no word if work was done yesterday. I have the stolen vehicle tracker on my truck so I can see when it is started, stops, driven, how fast, etc... I just want my vehicle back and I know since its warranty work, there is no money to be made for the mechanics, so this is why I get xxxx service. Left a message for Ed (Srvc Mgr) today. Checked out my truck vehicle GPS data and nothing has been done so far., More
by mhomco
Employees Worked With
Matt Gerber -
April 28, 2021
These guys are awesome. My appointment was handled on time and the turn around time for my service was timely and they got me on my way. The whole experience was Awesome. time and the turn around time for my service was timely and they got me on my way. The whole experience was Awesome. More
by dennis
Employees Worked With
Jimmy at the Quick Lane
February 17, 2021
With other dealers in the area never responding, Morgan answered my first call, gave me a quote for parts and labor, and set the appointment in less than 3 minutes. My service appointment was on time, don answered my first call, gave me a quote for parts and labor, and set the appointment in less than 3 minutes. My service appointment was on time, done earlier than they estimated, and no surprises. I recommend them for all Ford service needs. More
by BWare
Employees Worked With
January 21, 2021
The crew in the Quick Lane were awesome. From write up to delivery they were prompt, friendly, honest and performed all the work in a timely manner. Great job! to delivery they were prompt, friendly, honest and performed all the work in a timely manner. Great job! More
by Ford Guy
Employees Worked With
Miguel
January 16, 2021
Took my vehicle in for an oil change, service and alignment on 12-1-20. I asked for the truck NOT to be washed and the truck was washed to their standards, not the standard I brought it in as. The al alignment on 12-1-20. I asked for the truck NOT to be washed and the truck was washed to their standards, not the standard I brought it in as. The alignment they did was worse than when I brought the truck to them, and this was supposedly after they test drove it. I was charged for an extra quart of oil I didn't need or use and they neglected to grease anything on the front end. They also returned the truck to me minus a radiator cap, and I only found that out when I went to the parts store to replace my air filter for 15 bucks, not their outrageous fee. I absolutely will never take anything to this place again, and as someone older who depends on dealerships to do the work I pay handsomely for, and to be honest and thorough in their workmanship I must say I am more than disappointed, I am thoroughly disgusted. More
by IRPissed
December 22, 2020
I would like to give a big shout out to Rosi Williams in Service. I had my unit at another dealership with transmission issues where it sat for 8 days without anyone looking at it. I had a driver out of t Service. I had my unit at another dealership with transmission issues where it sat for 8 days without anyone looking at it. I had a driver out of town and the additional downtime was a problem. I paid the additional cost to have it towed to Chapman Ford.. Rosi was my Service Advisor. She was a joy to work with on my repair. She got my truck in looked at and repaired in a matter of days. She was polite, professional and very easy to deal with. She kept me updated and made sure that everything was taken care of to my satisfaction. My truck was repaired and cleaned and looked like it was showroom ready when we picked it up. I cannot thank Rosi enough for her great work and care that she showed me as an out of town customer. Being a Fleet Manager, I have dealt with many Service Departments in my 20+ year career. I can easily say that this was the best service experience of all. Chapman Ford has a great, dedicated employee in Rosi. More
by danny @ Andrew
Employees Worked With
Rosi Williams
