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217 Reviews of Chapman Ford - Service Center
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July 08, 2014
Worst experience ever First off, I bought my car when it was still 5 Star Ford and this is the worst experience I have ever had. First off, the service advisor could not b First off, I bought my car when it was still 5 Star Ford and this is the worst experience I have ever had. First off, the service advisor could not be bothered to do anything. when I called and expressed a interest in comming in he told me to just go to the express lane and they will deal with it. One of the things I needed addressed was the low tire pressure sensor was lit. So I dropped my car off and returned like 4 hours later and after I paid and then went to my car the firist thing I noticed was that my drivers window was down. Not sure why they were parking my car outside with the windows down. then next when I started the car, the first thing I noticed was that the low pressure light was lit. so I got and opportunity to wait another 15 min while that was addressed. they whole reason I dropped the car off was that I did not want to wait around but I did wait around. Also was told that the car wash was broke so that they wouldn't be washing my car. More
by david.ziegler.1023
Employees Worked With
Qucik Lane
May 29, 2014
warranty repair an intermittent problem with a '13 rear light assembly was repaired quickly (the part was replaced), courteously, and I was on my way. can't ask for an intermittent problem with a '13 rear light assembly was repaired quickly (the part was replaced), courteously, and I was on my way. can't ask for more. More
by mckee876
Employees Worked With
service dep't.
March 13, 2014
Took our 2007 Mustang convertible in to the Quicklane for an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when it rained and filled the car with water. I called back and had to leave a message. On my fourth call I actually spoke with someone. I arranged to take the car back in. They called today and told me tough luck, it was an old top and there is nothing they can do. So my oil change will probably cost me. $1540.00. I also had them replace a radio several years ago. The six CDs in the radio were sent back to the dealer, and they lied and told me they had not come back. The radio shop gave me the tracking met and they finally paid for the CDs. I have done business with this location since 1978 and will not spend another cent there. More
by Kb7vlt
Employees Worked With
Vicki Raines
March 01, 2014
Met new service advisor, Dave Ruttan, very personable excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very refreshing as I believed losing Tina would change my outlook for Chapman. Been a customer of this Ford dealership for too many years to count, this latest transition has been the best. More
by EltonJohn
Employees Worked With
Dave Ruttan
August 30, 2013
In December of 2011, with 49K miles on the odometer of my F-150, I brought it into Chapman Ford in Scottsdale for replacement of a leaking heater core, cause unknown. I don’t know if a heater core replaceme F-150, I brought it into Chapman Ford in Scottsdale for replacement of a leaking heater core, cause unknown. I don’t know if a heater core replacement at 49K miles is considered normal, but I think not. Still, the heater core was replaced at the cost to me of over $1K. Three days ago, on August 24, 2013 (19 months later), I started to smell coolant inside the cab and, after parking it overnight, found about a quart of coolant on the garage floor with no obvious source of leak. These were the same symptoms as the heater core leak of December 2011. I took it back into Chapman Ford and was advised (surprise!) that I had a leak in the (nearly) new Chapman-replaced heater core. The mileage was 56K, or 7K more than at the last replacement. I was advised that the previous replacement is no longer under warranty (by 7 months), but that in consideration of the $1k paid to drive only 7K miles since the last replacement, that I would be allowed the “employee pricing” of $750 for the next one. I voiced my objection to both the service advisor and the service manager, asking whether they thought it was reasonable to ask me to pay to make the same repair that should have been made 7K miles (and 19 months) earlier. Both admitted they would also be unhappy in my situation, but that “employee pricing” was the best that could be done. I guess spending $0.10 per mile to keep my truck in heater cores is the new Ford Quality model. Seriously? Three heater cores in 56K miles? I have never before had a heater core fail, not even once, let alone twice, let alone twice within 7K miles. I have owned 9 Fords in 30 years and, thanks to this experience, won't own another one. And as for the 3 Fords I currently own, I'm not stupid enough to use these Chapman Ford "Service" shysters again. Good luck to anyone who does. By the way, I happen to also own, maintain, and drive a 1953 Oldsmobile Super 88 that my father bought new. It now has 420K miles on it. I've personally rebuilt the 303 cu.in. V-8 once and the Hydramatic twice, so I know a bit about auto maintenance. Interestingly, this 60-year old car is still on its first heater core, manufactured and installed in October 1952 and (magically) still working and not leaking. On the other hand, it's never been "serviced" by Chapman Ford in Scottsdale. Go figure. More
by chapmansux
Employees Worked With
Rick Webb, Tina Shanks
August 06, 2013
Vehicle was diagnosed wrong on brakes and wipers and they failed to perform a transmission fluid change as scheduled. Their poor service resulted in damage to my vehicle (rear brakes) and further wiper issue failed to perform a transmission fluid change as scheduled. Their poor service resulted in damage to my vehicle (rear brakes) and further wiper issues and costs More
by Sunridger
Employees Worked With
Larry
March 04, 2013
The reason I think that Victor the friendly repair man did not treat me like I was family at all . Mike Roe! needs to redo his latest Ford repair commercial on t.v shame shame!! very unhappy dr. gerald did not treat me like I was family at all . Mike Roe! needs to redo his latest Ford repair commercial on t.v shame shame!! very unhappy dr. gerald palozie scottsdale arizona ! the reason for the rating is that the air conditioner was not working when i picked my car up!!! The repairs were ok but the day i picked up my ford mustang the air condition no longer worked, now its $$200 more after spending $600. **** I changed my rating because almost immediately after posting my review, I received a phone call from Victor to discuss my displeasure. He decided to give me the benefit of doubt that the mechanic accidentally caused the leak on my Mustang's AC line while repairing the engine. Thank you DealerRater for the fastest resolution to a problem that I have ever experienced! More
by jerryPal
Employees Worked With
Victor -
June 27, 2012
Tried to over charge for a $85.00 & $45.00 part to be installed total with installation was to be $633.95.. What a rip off.. Asked Rep the price of the parts only & he gave me $308.14 & $137.81 I calle installed total with installation was to be $633.95.. What a rip off.. Asked Rep the price of the parts only & he gave me $308.14 & $137.81 I called another Ford Dealer parts department & was quoted $ 135.63 for one & the other was $ 65.00. for the same parts. Make sure you get a second opinion on this dealership.. it appears they are out to take advantage of you.. Needless to say, my vehicle is going to be repaied @ another service provider. I had been going to to this dealership for 11 years when it was 5 Star Ford & never had this happen at any time. I am very disappointed & very upset. More
by Beltycowgirl
Employees Worked With
Victor
March 29, 2012
Customer for over 15 years. Purchased a new Ford Fushion Hybrid and except for collision repair only normal maintenance has been required. Prior to that purchase, work done on my Fords was done at this dea Hybrid and except for collision repair only normal maintenance has been required. Prior to that purchase, work done on my Fords was done at this dealership. Whoever handles whatever your problem, it's done right, courteously and promptly. Collision repair gives same excellent service. More
by Ernietoo
Employees Worked With
Peter Ruszkowski/Brian Kelly/office help
February 29, 2012
I visited Chapman Ford for truck transmission service. Gary was immediately attentive upon my arrival. I felt welcome and after a short conversation I was confident that I had made a good dealership choic Gary was immediately attentive upon my arrival. I felt welcome and after a short conversation I was confident that I had made a good dealership choice. Gary explained what needed to be done and quoted a price estimate. When the work was completed he reviewed the project and the charges. I was satisfied with the service and the price. In conclusion I rated the overall experience as "great". More
by jpado
Employees Worked With
Gary Harding
