Chapman Ford - Service Center

Waste on time and money Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only to be told they would have to order the part and it would take a week. I told the service advisor that the woman on the phone (when I made the appointment) said the part was in stock. The service advisor said, " This happens all the time. They don't know what they're doing in there." I left to drive another 45 minutes home and this dealership is permanently off my list. Don't waste your time and money dealing with these incompetents. More

Fantastic service Rosie in the service center was so nice and helpful.... I've been to another Ford dealership for service and I would NEVER go back! This dealership is Rosie in the service center was so nice and helpful.... I've been to another Ford dealership for service and I would NEVER go back! This dealership is the only place for me I highly recommend it!?????????? More

Disapointed I had a new transmission installed 1-12-16 by Foss ford in liberal ks but it had some issues and was told I need to bring it to a ford dealer for serv I had a new transmission installed 1-12-16 by Foss ford in liberal ks but it had some issues and was told I need to bring it to a ford dealer for service. After paying $115 to tell me it was not transmission but was the egr or tp sensor I was told it would cost another $115 to have the next service tech look at it. Seems like a ripoff to me. After spending $4000 on a new transmission ford lacks common sense and customer service not to look at the vehicle to confirm it was not the transmission at no cost. After owning this ford for 20 yrs it may be time to check the competition. More

Rosie The best service writer to deal with I had the best service experience ever at Chapman Ford do to Rosie one of their service writer, she got right on it, listened to what the problems wer I had the best service experience ever at Chapman Ford do to Rosie one of their service writer, she got right on it, listened to what the problems were and made sure she had correctly wrote down what I needed done, and then went over every repair with me when I picked it up to make sure I wash happy with the work done. Plus my hats off to the mechanics that worked on it for doing the work correctly, cleanly, and in a timely manner. Thank You! One Happy Pony owner More

Received the Higest Level of Customer Service I took my 2012 Mustang in because it was leaking coolant. I called first thing on Thursday morning. I explained to Rosie what the problem was and sh I took my 2012 Mustang in because it was leaking coolant. I called first thing on Thursday morning. I explained to Rosie what the problem was and she told me to bring it in but they were very busy and probably wouldn't get to my car until tomorrow. I had the extended warranty which included free car rental. I live further away so with traffic, I didn't arrive there until after 9:30. I have another Ford Dealership much closer to me but my pony only goes to Chapman Ford for any and all services. When I arrived there, Rosie could see that I was distraught over my car. I didn't want to leave it overnight. I gave her strict instructions to be sure it was never parked between two cars, etc. She felt like I was leaving my child with her. I asked her to please call me the minute they knew what was wrong with it. I was on pins and needles waiting at home for her call. She calls me at noon and tells me that my car is READY? I was shocked it was finished so soon and on the SAME day in just a few short hours. She told me that she knew it was hard for me to leave it there so she got to it immediately. It was the water pump that needed to be replaced. When I arrived, my pony was sparkling clean and NOT in between two cars. I honestly don't think she has ever had a woman so freaked out about her car before. She couldn't have provided better customer service. She was simply amazing and exactly the kind of customer service that you just don't see enough of anymore. I hope she is there as long as I have my Mustang. I don't expect anything more to go wrong but if it does, I feel better knowing I can count on her to provide amazing customer service and such professionalism. It was a horrible experience to see coolant all over my garage floor but Rosie made the ordeal better quickly. I just adore her friendly, calming attitude!!!! You are blessed to have her on your team! P.S. My only suggestion would be: To provide rental cars in manual beside automatic. I can't drive an automatic. Well....I can but it's just difficult! :-/ Trish V More

Great service, but one crazy year of ownership! I want to start by saying that this doesn't reflect the service and comfort level of Chapman Ford. They are really a great dealership. This is for peo I want to start by saying that this doesn't reflect the service and comfort level of Chapman Ford. They are really a great dealership. This is for people thinking of purchasing a Ford Edge... I purchased my Edge in March of 2013 brand new. Since purchasing, I've had to take it a total of 5 times for a missing part, 3 manufacturing recalls, and most recently a broken hose to the brake booster (basically allows you to stop). Luckily Ford covered this repair, minus the rental (which was taken care of by Chapman Ford -- cool on their part). After picking up my vehicle and driving it home -- you won't believe this -- ANOTHER issue. A "wrench" icon shows on my dash. Thinking it's a service icon, I go to my book to make sure. It says it has to do with my power train -- see dealer immediately. I called to explain that I JUST had my car in the shop and this happens. I told them I didn't feel safe driving the car back, so they needed to send someone to pick it up, which they did (great service on their part). After calling for an update, I was told that the brake switch broke and needed to be replaced. This is after I just had the brake booster fixed (within hours). So I'm like "how the xxxx does that happen?" and "why wasn't it caught on a final inspection/ test drive?" I mean something like that doesn't fail on one drive home -- which they assured me could happen. I'd have to have some real bad luck for that. Long story short, the service (from what I have seen) is great. They were willing to fix the issues and/ or mistakes and make it right. But this "brand new" car that I bought has had MULTIPLE things wrong with it in a little over a year. I don't know if it's the Ford Edge model in general, or that I just got a bad pick of the litter. Oh, and the icing on the cake... I get a letter in the mail a day or so later telling me my manufacturer warranty is up and that I should purchase the extended warranty. I had to laugh out loud on that one. AGAIN, I don't want this review to reflect negatively on the service from Chapman Ford. They are awesome at fixing the problem. I just want you to be aware of this vehicle. More

Most Dependable Dealer in Arizona Been taking all four of my Ford Vehicles to Chapman for the past three years. They have always done their best to keep me happy without my own vehic Been taking all four of my Ford Vehicles to Chapman for the past three years. They have always done their best to keep me happy without my own vehicle if repairs could not be finished in one day. I also trust their new car Sales people more than any other Ford Dealer in the Phoenix area. I had problems with Camelback many times and gave up on Sanderson. I take my Lincoln MKX to Chapman for all my Service is well. My only disappointment is the periodic changeover of personnel in the Service area. Having to get to know and establish a relationship with new consultants all the time is not a good thing. However, I know that in this business people are always moving around and even though its not good for the customer, the personnel are always trying to get a better job or whatever lours them away. Bought two new cars from Chapman last month. Had a very good experience and a no hassle delivery. Good Job Chapman. More