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218 Reviews of Chapman Ford - Service Center
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August 09, 2017
Excellent Help In Service Department I am a single woman and very concerned about getting useful and appropriate mechanical help. I have been working with Rosie in the service departmen I am a single woman and very concerned about getting useful and appropriate mechanical help. I have been working with Rosie in the service department to keep my 2013 Ford Focus running in good shape. I bought it used (unfortunately) and have been dealing with many issues. Some of these issues are related to manufacturing and some to damage done by previous owner. My expectations of their ability to figure out what is wrong and get the job done correctly have been surpassed any time I've visited. I've also used the Quicklane for oil changes, tire checks and such and experience the same level of service. I'm very impressed by the customer service and would recommend them to anyone. Thanks Rosie and everyone in the service department! More
by FordGirl
Employees Worked With
Rosie Willams
July 18, 2017
Excellent Service, Again! I was fortunate enough to purchase a Ford Explorer in February 2016, which I have been very happy with. The day I picked up the vehicle my sales pers I was fortunate enough to purchase a Ford Explorer in February 2016, which I have been very happy with. The day I picked up the vehicle my sales person introduced me to Rosa Williams and said: "if you ever need anything done to your vehicle Rosa is the person to see." Over the last year or so I have had several oil changes and a few minor adjustments and Rosa has always taken great care of me with a smile. She is always very fast to get back to me when I call and she works around my schedule to get me taken care of in a timely manner. Rosa is a huge asset to Chapman Ford and I feel fortunate to have her as my Service Advisor. Thank you Rosa! More
by bmeade
Employees Worked With
Rosa Williams
July 10, 2017
Service for 2010 Taurus. I made a routine service schedule for my 2010 Taurus. On my to that service,, I discerned an AC problem. Scott managed the scheduling so as to have th I made a routine service schedule for my 2010 Taurus. On my to that service,, I discerned an AC problem. Scott managed the scheduling so as to have the car ready in 24 hours, let me have a loaner, and do the routine service. I have been coming to Chapman for 13 years. I will continue to buy and service there because of the courtesy, professionalism, and quality of such service. More
by jwpf
Employees Worked With
Scott. New to me
April 08, 2017
Excellent customer servie We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. Conta We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. Contacted us along the way to let us know what was happening and being done to resolve the issue. I highly recommend Chapman Ford for any service you may need for your vehicle. More
by azmikmaz
Employees Worked With
Dave Ruttan
April 08, 2017
Very poor. I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy, be I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy, because I was fixing my car myself. I was in the middle of asking him a question and he hung up on me. He was very unprofessional, and I will never return. More
by Mustangman67
Employees Worked With
Part sales
April 03, 2017
Assured and grateful Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep, Ro Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep, Rosa Williams took care of me in a most professional and helpful way. Her personality is such that she alleviates any concerns about your car and works to make sure that the check ups and warranties are fulfilled and addressed where appropriate and she is careful to make sure you understand what service will cost and if there are any warranties!! The cost was a little high, but at 60,000 miles plus, you expect some additional costs. I have bought our last three cars at this site, one from Chapman and two from Five Star and I plan to keep buying there in the future...esp. if I can count on service Like I received. Earl & Alma Pearson PO Box 3168 Scottsdale, AZ 85271 More
by Earl Pearson
Employees Worked With
Rosa Williams
March 06, 2017
SCREWED DON'T take your car or truck here, they will charge you more then other dealers and NOT fix the problem, they start other problems so you have to brin DON'T take your car or truck here, they will charge you more then other dealers and NOT fix the problem, they start other problems so you have to bring it back and they tell you it was something more then what you went in for in the first place, i have had MORE problems with my truck since i got it back from them, DO NOT DO NOT bring your car or tuck in to be fixed here More
by Pissed Off
Employees Worked With
service person don't know there name
February 22, 2017
BAD Service, workmen ship, and OVER PRISED Scammed me into a new power steering hose and lower radiator hose ( i checked with another Ford Dealer and i could buy it from them for $55. less) i b Scammed me into a new power steering hose and lower radiator hose ( i checked with another Ford Dealer and i could buy it from them for $55. less) i brought the truck in because of a whining nose and still not fixed, if you need work done on your Ford take it somewhere else, i walked out $800. less for those two items and still not right More
by Pissed Off
Employees Worked With
don't remember service writers name and never knew the technicians name
January 15, 2017
Worst Experience Worst Dealer I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different place I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different places and no one would touch it because there was a recall on the Fiesta that only ford could fix, John said that I could drop it off 1/13 and if it was a warranty issue it would be ready. I had questions about a rental, or loaner but left my Drivers license at home, so it wasn't an option. 1/14 @ 9:44 I called and LVM for the service department to check on my car, at 10:03 I received a call from John and he stated that my car wasn't looked at yet, that once his tech gets around to getting to my car and finding out the issue he will call me back. I then receive a call at 11:30 from John saying that the care is covered by the ford warranty for the faulty transmission and that the module will be replaced and since the tech didn't have time to look at my car and was already dealing with 2 other vehicles with the same problem, I asked him if there was a way to get the paperwork ready for the loaner car, and if it could be ready since I would have to take a lunch to run and get one since I get off work @ 5pm, and they close @ 3pm. John stated that I needed to have my CC and I was asking questions in regards to my responsibility of the rental and I was told by John that he was being patient with me, he didn't have the answers to the questions, that there were plenty of Ford dealers, and I was to go pick up my car and take it to another Ford dealer that my vehicle wont be fixed but put back together by 3pm and hung up on me. I called back @ 1140 and talked to Tim the Sales manager and was told within the hour I would have an answer, I am still awaiting contact back. It is now after 230 pm. My vehicle has transmission problems, its not shifting properly, making the engine rev and shift stays over 7rpm. This is unacceptable to be told to take my vehicle to another dealer because a service manager cannot perform the proper customer service and answer simple questions. If I am told to remove my broken vehicle which is under ford warranty from 1 dealer and drive it to another I am making sure this is documented for when I have to get legal representation involved if something happens to my vehicle. After contacting again, trying to confirm if my vehicle would be fixed, i was told no, i drove it in, i could drive it out, or have it towed but needs to be done today by 3pm. UPDATE 1/14 @ 230 After calling several times with No all back, I was told by the receptionist that the Service Department handed her an envelope with my keys and that my NOT FIXED car was in the front parking lot, I called back and Talked again to John Otero, I asked him why is he not fixing my car that is covered by ford, I was told he wasn't going to answer any more of my questions, that my car was waiting outside for me. I told him it shouldn't be driven per his advise on Friday when I dropped it off, He told me I drove it in, I could drive it out, or have it towed, he doesn't care. UPDATE ** 1/14 @ 330 I went to the dealer and was told by Timothy the Sales manager that there was nothing that he could do being the Sales manager and not the service manager. He told me that they have the right to refuse service to who ever they please, which I went to the service department and took pictures, NOT POSTED anywhere. I am utterly disgusted with the lack of service provided by Chapman Ford. I feel that Ford was eager to take my car thinking it wouldn't be a warranty issue and that I would be helping their sales quota, but since it was covered, they didn't want to deal with it. I was never once rude, or extreme until I was told by John Otero to go to another dealer, But asking questions and being informed on my vehicle IS NO REASON TO BE FRUSTRATED with someone who is in customer service. I am very knowledgeable when it comes to cars, grew up with cars, and JOHN OTERO has no clue what the xxxx he was talking about with my vehicle and my asking the right questions to his wrong answers obviously made this go sour. I am not some mindless drone that will let people run over me. I have had my Toyota in a dealer several times, and due to the Awesome Customer service provided at Riverview Toyota and Autonation Toyota that I actually only service my car here!! Chapman FORD is the worst place to service a car, and with the Sales manager just as not caring I would say even to buy a car!!! BEWARE OF THIS DEALER!!!! More
by azmammi
Employees Worked With
John Ortero the Service manager, Timothy Sales Manager
November 05, 2016
Safety recall I was treated as if I was a paying customer and there a safety recall. The service advisor Rosi was great and kept me informed thru the process. The w I was treated as if I was a paying customer and there a safety recall. The service advisor Rosi was great and kept me informed thru the process. The wor was done in a timely manner. I will defenitly return for regular service. More
by blue88Jeep
Employees Worked With
Rosi, James
