Chapman Ford - Service Center

A dealership with class I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me to buy a D-Fence GPS system for over $200. I thought it might be a good idea because I often forget where I park my car. But I was not told that this service required a subscription after the initial free months. Worse, I was not told that the installation required disabling the DLC connector used for emission testing. For the above reason my car did not pass the emission test this month. I went to Chapman Ford and explained to me what had happened. Not onlyt that, but they fixed the issue at no charge (and in less than 30 minutes!) even though my warranty had already expired. Bottom line: if the car sales division is as good and honest as the service division, your next Ford should be from Chapman. More

Candice was excellent to deal with.! All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommen All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommend Chapman Ford Service and Sales. More

Dropped in for an oil change Even though there were several people ahead of me, I was still able to get my oil changed, car washed, and the basic systems inspected within an hour Even though there were several people ahead of me, I was still able to get my oil changed, car washed, and the basic systems inspected within an hour and a half. Next time I will schedule an appointment so that I won't have to wait as long. More

Excellent Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire was painless. Well done!!! More

Great Dave Ruttan was one of the best service advisor I've had in a long time he was very professional and explained everything to me. He is an asset to you Dave Ruttan was one of the best service advisor I've had in a long time he was very professional and explained everything to me. He is an asset to your company. More

I Have Found None Better This was my second trip to Chapman Ford and I have to say my search for a shop has ended. The professionalism and pride in their work exhibited by th This was my second trip to Chapman Ford and I have to say my search for a shop has ended. The professionalism and pride in their work exhibited by the QuickLane crew was beyond reproach. More

Parts replaces, not mechanics or service providers Had my 2012 Expedition in for a key issue, $690 later I have a new shifter. I asked for the parts to be saved and they were, however the service tech Had my 2012 Expedition in for a key issue, $690 later I have a new shifter. I asked for the parts to be saved and they were, however the service tech told me the gears were worn out. When I got the parts home discovered the park sensor which was held in by two plastic clips was knocked out of place. Snapped back in, and it is once agin very secure. Jim the service manager said replacing the part was the standard option. Gears out of place, ha, standard to replace all parts instead of diagnose and recommend options? Ha Very, very disappointed and will not go to Chapman again. I guess you have to pay for the new dealership location somehow....but not at my ex-expense any longer. More

Up-sell, overcharge and underdeliver I've been a Chapman customer for a long time.... first at the Chevrolet dealership and later at the Ford Dealership. Disappointed doesn't begin to de I've been a Chapman customer for a long time.... first at the Chevrolet dealership and later at the Ford Dealership. Disappointed doesn't begin to describe my last 4 visits but yesterday's experience ensures that I will never be back to Chapman. I arrived at the Quick Lane for an oil change and tire rotation which is called "the works" . I was there 2.5 hours and during that time, I also agreed to have the brake fluid serviced and the vehicle aligned. During my wait, I was also told that I needed an $1100 repair but it "wasn't critical today". Something called a "front cover". I declined. Upon check out, I was informed that they did not have the right filter in stock for my vehicle, so I was not charged for that. How nice! My invoice came to $281.06 for the work that I had agreed to. Imagine my complete and total irritation when, this morning, the "low tire pressure" light came on. Obviously, my tire pressure had NOT been check which make me wonder if the tires had actually been rotated. The invoice states "tires rotated and pressure set to manufacturers specifications." NOT. I'm going back this afternoon to at least have the tires inflated. I'm curious to hear what the explanation might be. I can't go back to Chapman anymore. Nobody seems to care and paying for the new dealership seems to be the most important task for the staff. More

service I took my F 150 in for repair of right side speaker, they did not have it in stock, so the order a speaker, they called and said it was in, they inst I took my F 150 in for repair of right side speaker, they did not have it in stock, so the order a speaker, they called and said it was in, they installed and but had same problem, told me they would order another one, but still have not heard back from them in over a week. More

Excellent 5,000 mile Service Walked into my appointment late, and the customer service people in the shop greeted me promptly and were waiting on me. There were a bunch of irate c Walked into my appointment late, and the customer service people in the shop greeted me promptly and were waiting on me. There were a bunch of irate customer in the lobby but the Service Reps were calm, patient and did well to resolve each situation with respect and integrity. I even made a comment that to them that I would not want their jobs. they explained that people just have off days, and Chapman was committed to servicing their vehicles with care. My 2017 Raptor was purchased from this dealership and they pulled my record up quickly. They noted that this was a complimentary servicing even though I brought in a coupon to save on the cost. they quoted me 1.5 hours and the truck was done within the hour. The service reps told me about the move to Indian School and offered me a visit there in a couple of days to check it out. The power washer at the dealership was not working due to the move, but they apologized for it and cooled down my truck prior to returning it to me. I have 5 vehicles and two of them are Fords (2014 Raptor, 2017 Raptor). I would say my best Customer experience definitely comes from the Ford Dealerships and I would Neve buy a different truck solely based on the great Customer service I receive from Ford. thank you Chapman. Chris More