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Chapman Ford - Service Center

Scottsdale, AZ

4.4
218 Reviews

218 Reviews of Chapman Ford - Service Center

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February 07, 2018

Service Great service and very quick. I liked receiving a copy of the inspection report and knowing the report is maintaining in Chapman's system. I will be More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Feb 08, 2018 -

Chapman Ford responded

Jane, Thank you for the great review. We are glad we were able to create a positive experience. Jim Malvestuto Service Manager Chapman Ford 3950 N. 89th St. Scottsdale, AZ. 85251 (480) 946-3900

February 05, 2018

Great service and very quick. Heidi is an excellent service manager. I will be back in the future when the need comes. Thanks again Todd More

by Todd and Julie Van Berkum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Feb 05, 2018 -

Chapman Ford responded

Todd and Julie, Thank you for the great review. I will be happy to forwards to Heidi as well. We appreciate your business. Jim Malvestuto Service Manager Chapman Ford 3950 N. 89th St. Scottsdale, AZ. 85251 (480) 946-3900

February 02, 2018

Body repair Excellent work, very good customer service and completed on time, Had to follow up with a minor additional repair after walk through and it was comple More

by f250 wagner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Garcia
Feb 28, 2018 -

Chapman Ford responded

Hello f250 wagner, Sorry for the delayed response, but we just want to say thank you for the positive feedback! And we will pass your comments along to John as well. Thanks Again, Tim Mort General Manager Chapman Scottsdale Autoshow, Chapman Hyundai Scottsdale 480-424-3539 timmort@chapmanchoice.com

February 01, 2018

Excellent service advisor and mechanic I brought my F 150 for the 70,000 mile service. I told Dave Rattan, service advisor, that the brakes were making noise. He made sure everything was ch More

by ray0413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Rattan, Nelson Nikel
Feb 08, 2018 -

Chapman Ford responded

Ray, We are so glad to hear we were able to help discover and remedy your vehicle concerns. Thank you for the review. We appreciate your business. Jim Malvestuto Service Manager Chapman Ford 3950 N. 89th St. Scottsdale, AZ. 85251 (480) 946-3900

February 01, 2018

Was told I'm wasting his time So I bought my Ford Focus 1 year and 11 months ago with 0 miles on it. Today my car engine lost power and started knocking. I called Ford Roadside an More

by Tierrell L Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Feb 02, 2018 -

Chapman Ford responded

Hi Tierrell, we attempted to reach you by both phone and email to discuss your concerns. Please give me a call at your earliest convenience so we can discuss further. Jim Malvestuto | Service Manager Chapman Ford | (480) 946-3900

February 01, 2018

Quick Lane and Heidi is awesome Could not ask for a better person in quick lane than Heidi. she gets the job done and treats the customer like gold. I will be back again as my 2015 F More

by Roger
Customer Service
Recommend Dealer
Yes
Employees Worked With
Heidi
Feb 07, 2018 -

Chapman Ford responded

Roger, Thank you and yes, we are so happy to have her as a representative of our company. Thank you from Heidi and all of us at Chapman Ford. Jim Malvestuto Service Manager Chapman Ford 3950 N. 89th St. Scottsdale, AZ. 85251 (480) 946-3900

January 31, 2018

Reset my Keyless Lock code After getting my keys locked in the car and no being able to open it with the keyless lock so I had the code reset. More

by Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Feb 01, 2018 -

Chapman Ford responded

Hi Escape, Thank you for taking time to write a rave review for the team at Chapman Ford, we greatly appreciate your input! Happy motoring, Jamie Palmisano | Customer Relations Director jp@chapmanauto.com | 480-425-5902

January 30, 2018

Awesome Service My first visit to have my car serviced was great! Heidi was the nicest person, really genuine and friendly. Even though it was just routine maintenan More

by nykath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Feb 06, 2018 -

Chapman Ford responded

Nykath, Such kind words and a great review. Looking forward to sharing this with Heidi. Thank you for your business. Jim Malvestuto Service Manager Chapman Ford 3950 N. 89th St. Scottsdale, Az. 85251 (480) 946-3900

January 29, 2018

Nice work Rosie did a nice job go getting my car, worked on and back out. Facility is conveniently located, clean, staff is friendly and my car was done More

by why
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie in Service
Feb 02, 2018 -

Chapman Ford responded

Thank you very much for your kind review. Sounds like we took care of things & we can count on you staying a happy Chapman customer. Grateful for your business! Jamie Palmisano | Customer Relations Director jp@chapmanauto.com | 480-425-5902

January 27, 2018

Chapman puts you at ease plus ,A great Coffee Machine Service was great. Since the repair We feel that we. Smell a slight burning smell maybe because of a new part. Also loved the loaner. Rosie is ter More

by Judyw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie , was so good. Before that over at quick start your best secret weapon Isaac.
Feb 01, 2018 -

Chapman Ford responded

Hi Judyw, Thank you for your great review for Rosi & Isaac, we absolutely do treasure them! Best regards, Jamie Palmisano | Customer Relations Director jp@chapmanauto.com | 480-425-5902

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