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Chapman Ford - Service Center

Scottsdale, AZ

4.8
217 Reviews

217 Reviews of Chapman Ford - Service Center

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February 18, 2018

Quick Lane at Chapman Ford They were fast and I didn't have to wait long. Had free wifi so I got a lot of work done as well! Bonus More

by Dlynn257
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quick Lane oil change
Feb 19, 2018 -

Chapman Ford responded

Dlynn257, Thank you for the positive response. We are glad we were able to handle your service quickly for you. Jim Malvestuto Service Manager Chapman Ford

February 15, 2018

Scott in service was great! Scott in fleet service was great! He understood we needed the truck for work. He was able to get the service done timely and complete More

by Rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott in Fleet service
Feb 16, 2018 -

Chapman Ford responded

Rod, Thank you for you review. I am glad we can get your services turned around quickly, as we know the importance of work vehicles. Thank you for your business. Jim Malvestuto Service Manager Chapman Ford

February 14, 2018

Impressed with new facility I've been a longtime customer of Chapman Ford and have come to expect good service, which is what I received. Rosi is friendly and helpful. They thoug More

by Jake P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosi
Feb 15, 2018 -

Chapman Ford responded

Jake, This is great to hear! Thank you for your business, and for being a longtime customer. Jim Malvestuto Service Manager Chapman Ford

February 14, 2018

Fast Service Made an appointment for an oil change and was surprised at how efficient and personable your staff were. Special kudos to Heidi who always has a smile More

by bobhone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Feb 15, 2018 -

Chapman Ford responded

Bobhone, Thank you for your kind words. It will be my pleasure to share this with Heidi! Jim Malvestuto Service Manager Chapman Ford

February 13, 2018

Quick Lane just what it says They were professional and prompt. I enjoy the experiences I have had with Chapman Ford, and trust this dealership for all my future service needs. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin, Carlos
Feb 14, 2018 -

Chapman Ford responded

Bob, So glad we were able to meet all your expectations. Thank you for your business! Jim Malvestuto Service Manager Chapman Ford

February 12, 2018

Excellent service experience Really enjoyed working with Stephen Pewitt. He was professional, knowledgeable and personable. The new Ford dealership building is just beautiful. More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Pewitt
Feb 12, 2018 -

Chapman Ford responded

Thank you for the glowing review. It will be our pleasure to share this with Stephen. We appreciate your business. Jim Malvestuto Service Manager Chapman Ford

February 10, 2018

as scheduled, no extras, courteous will drive from Gold Canyon to Chapman for this type of service. These are people you want to work with. #1 in the East Valley More

by Thomas Harmon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
wilkins
Feb 16, 2018 -

Chapman Ford responded

Thomas, we couldn’t ask for a better recommendation than that! Thank you for your kind words. Jim Malvestuto Service Manager Chapman Ford

February 08, 2018

Immediate response Had to change out 2 rims because of a mixup on the assembly line. A rare happening but Chapman responded with a smile and ordered the rims and changed More

by Crit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 12, 2018 -

Chapman Ford responded

Crit , Thank you for your understanding and feedback. Unforeseen things do happen sometimes . I’m glad we got things taken care of to your satisfaction. Enjoy your new vehicle ! Please let us know if you need anything in the future. Andre Burchette General Sales Manager Chapman Ford

February 08, 2018

Great Dealership Their Service department is top notch! Best dealership service department I have ever used. Had some new springs installed a while back and their pric More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Feb 12, 2018 -

Chapman Ford responded

Greg, Thank you for your feedback. We are glad we were able to get all of your repairs handled. Thank you for your business and the recommendation to others. Jim Malvestuto Service Manager Chapman Ford

February 07, 2018

Service Great service and very quick. I liked receiving a copy of the inspection report and knowing the report is maintaining in Chapman's system. I will be More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Feb 08, 2018 -

Chapman Ford responded

Jane, Thank you for the great review. We are glad we were able to create a positive experience. Jim Malvestuto Service Manager Chapman Ford 3950 N. 89th St. Scottsdale, AZ. 85251 (480) 946-3900

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