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Chapman Ford - Service Center

Scottsdale, AZ

4.4
218 Reviews

218 Reviews of Chapman Ford - Service Center

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March 14, 2018

Great service , good prices. Justin took good care of us at the quick lane. Easy in easy out speedy service. Explanation of service and condition easy to unders More

by Spike8851
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quick lane Justin.
Mar 20, 2018 -

Chapman Ford responded

Hi Spike8851, Thank you for visiting us at our Quick Lane! Hope to see you at your next oil change. Regards, Jamie Palmisano | Customer Relations Director Chapman Scottsdale AutoShow

March 09, 2018

Edge Sport Owner The new facility is beautiful, the service was fast and friendly. Location was more convenient. We changed Ford Dealer for the new service department. More

by Edge Sport Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chapman Auto Marketing
Mar 14, 2018 -

Chapman Ford responded

Hi Edge Sport Owner, We love our new location, so pleased you are enjoying it too! Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

March 08, 2018

Great service! My car has never been service by a non-Ford provider in the 9 years I have had it. After trying and dismissing two other area Ford dealer service depa More

by Pam S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall.
Mar 21, 2018 -

Chapman Ford responded

Hi Pam, Thank you for your business, and we appreciate your review! Best regards, Jamie Palmisano | Customer Relations Director Chapman Scottsdale AutoShow

March 07, 2018

Great service All service team do great job, waiting area is great. Service completed excelente keep up the good work Chapman Ford!!! Btw beautiful facility excel More

by Rosi D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Ruttan , Chapman Auto Marketing
Mar 07, 2018 -

Chapman Ford responded

Hi Rosi D. Thank you for visiting us at our new location! We absolutely love it and love that our customers are loving coming here. Happy motoring! Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow

March 07, 2018

Quick Lane Service Justin is fantastic at providing great custom service at the Quick Lane department. Saves a lot of time for a quick check up for my cars. More

by Retire003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 21, 2018 -

Chapman Ford responded

Hi Retire003 Thank you for the awesome review for Justin & the team at our Quick Lane. Best regards, Jamie Palmisano | Customer Relations Director Chapman Scottsdale AutoShow

March 01, 2018

Prompt, fast and curteous I sat down in comfortable chair and had a coffee in the 20 minutes it took to service my truck, very convenient. Didn't even have time for popcorn. More

by keith simpson
Recommend Dealer
Yes
Employees Worked With
steven, heidi
Mar 21, 2018 -

Chapman Ford responded

Hi Keith, Thank you for visiting our new facility, we are so pleased you enjoyed our amenities! I will be sure to share your kind mention with Heidi and Steven! Jamie Palmisano | Customer Relations Director Chapman Scottsdale AutoShow

February 23, 2018

Quick, efficient service This was my first visit to your new location. The waiting area is very comfortable. Heidi was informative and got my vehicle right in for service. More

by Joyce Snyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Wilkens
Feb 28, 2018 -

Chapman Ford responded

Hello Joyce, Thanks for visiting our new location and for complimenting Heidi, we appreciate it! And of course, Thanks for your business. Looking forward to seeing you back for future service! Tim Mort | General Manager Chapman Scottsdale Autoshow, Chapman Hyundai Scottsdale 480-424-3539 timmort@chapmanchoice.com

February 23, 2018

Great Customer Service I can't say enough about the level of customer service at Chapman. Rosi was my service advisor and she was just great! My car was finished the same d More

by nykath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosi
Feb 28, 2018 -

Chapman Ford responded

Hello nykath, Thanks for taking the time to share your feedback, and we are pleased to hear that Rosi is treating you right. We will pass along your comments to her. Thanks again, and see you soon! Tim Mort General Manager Chapman Scottsdale Autoshow, Chapman Hyundai Scottsdale 480-424-3539 timmort@chapmanchoice.com

February 21, 2018

Service From start to finish Chapman service is not only professional, reasonably priced, buts fast and friendly. I will always choose Chapmen for sales and s More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said, Chapman Auto Marketing
Feb 22, 2018 -

Chapman Ford responded

Happy Customer, We couldn’t ask for a better review than that. Thank you for sharing your experience and thank you for choosing Chapman as your go to dealership!!! Jim Malvestuto Service Manager Chapman Ford

February 20, 2018

Professionalism and punctuality I really on Friday and leave it at the dealership until I was able to pick it up on Monday. Upon my return I found the truck clean and ready to go fu More

by Edmund Kerstiens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quick Lane Auto Service
Feb 22, 2018 -

Chapman Ford responded

Edmund, We can’t wait to share this wonderful review with our Quick Lane team. Thank you for your business! Jim Malvestuto Service Manager Chapman Ford

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