Chapman Ford - Service Center

Dead Battery Service was fast. Heidi was great to deal with. The Quick Lane is a great option. Will use it for all future minor service issues. Service was fast. Heidi was great to deal with. The Quick Lane is a great option. Will use it for all future minor service issues. More

Great, fast and detailed summary on my car! I am so glad I found Chapman again after your move from McDowell where I bought my 2009 Ford Escape. I have always had a great experience dealing with I am so glad I found Chapman again after your move from McDowell where I bought my 2009 Ford Escape. I have always had a great experience dealing with this dealership on all levels and they have such a strong team of dedicated and knowledgeable employees who I trust and respect. More

Great Service Heidi at the Quick Lube Service Center will get your vehicle taken care of real quick. Even found me some coupons to save me a few bucks. They even Heidi at the Quick Lube Service Center will get your vehicle taken care of real quick. Even found me some coupons to save me a few bucks. They even give your vehicle a quick wash. I wish i had same type service in my home town. Thanks for tbe great job. More

Interaction with staff At first, I was not aware that appointments could be made. Nevertheless, I showed up a little after 7 a.m. on Saturday for The Works. I drive a 2005 F At first, I was not aware that appointments could be made. Nevertheless, I showed up a little after 7 a.m. on Saturday for The Works. I drive a 2005 Ford Escape w/21,000mi...so this is my baby. I have nothing but a superior opinion about the front desk staff. They were professional, yet very personable and polite. These representatives were Justin and Heidi. All in all, from the time I left my house to returning, it was less than 2 hours...that is only because I had to wait, without an appointment. Now I know for the next time to make an appointment. But I have no complaints and, since I was dreading the visit, I was very pleasantly surprised and pleased with the whole experience. I will be back! More

Quick Lane Getting an appointment was simple and straightforward. The work was done expeditious and the interaction with everyone on site was very responsive and Getting an appointment was simple and straightforward. The work was done expeditious and the interaction with everyone on site was very responsive and pleasant. You are very fortunate to have Heidi Wilkens as your Service Advisor! More

Surprisingly Fast I bought my 2014 Mustang new from Chapman at the old location and have been taking it there for service, oil changes etc. ever since. Always happy wit I bought my 2014 Mustang new from Chapman at the old location and have been taking it there for service, oil changes etc. ever since. Always happy with the Quick Lane service. I was a little leary of the new location. Didn't know what to expect. Wanted to get the Mustang in this weekend and too late to make an appointment. I called first and "Joshua" I believe, said they were booked solid, but he'd try to work me in. I showed up mid morning as a walk in. I asked how long? I was prepared to wait an hour to get into the bays. Joshua said he'd have me OUT in about an hour fifteen and he did. How could I be happier? More

Quick Lane rocks! Quick Lane always provides great and friendly service, thank you! Need to get roller shades installed at Scottsdale location. Very new and super clean Quick Lane always provides great and friendly service, thank you! Need to get roller shades installed at Scottsdale location. Very new and super clean. Thx More

First LOF Great service on our recently purchased F150. Time for the first LOF and tire rotation with a car wash added ...all provided free because we purchase Great service on our recently purchased F150. Time for the first LOF and tire rotation with a car wash added ...all provided free because we purchased from Chapman Ford It was done quickly in spite of not having an appointment this time. We will definitely return next time. More

Nice staff but had to order parts Brought truck in for oil change and for product recall. When you brought it in for recall I didn't know that they didn't have parts and were merely d Brought truck in for oil change and for product recall. When you brought it in for recall I didn't know that they didn't have parts and were merely doing an inspection to determine if a repair is needed. Repair was needed and so they had to order parts and now I have to go back again for installation. More

Quick Lane ServiceCenter Heidi Wilkens is the Quick Lane Advisor and is exemplary in her job. Courteous, knowledgeable, and always patient and pleasant... I have been going Heidi Wilkens is the Quick Lane Advisor and is exemplary in her job. Courteous, knowledgeable, and always patient and pleasant... I have been going to Quick Lane for many years, back when it was Five Star Ford and she is the best. More