Chapman Ford - Service Center

Great Customer Service! I had family coming into town from out of state who was going to borrow my car. I called a few dealers throughout the valley to try to get an appointm I had family coming into town from out of state who was going to borrow my car. I called a few dealers throughout the valley to try to get an appointment in a hurry with no luck. I finally called Chapman Ford with little hope. This is where I met Candice Garcia! Candice was amazing and so accommodating! She got me in the same day and had me back on the road with a day to spare before my family flew in. Plus, if I have the option to work with another woman in a male field, I will! Thank you, Candice! More

Outstanding customer service. The overall customer service experience was excellent. My day was quite productive because the loaner car allowed me to carry out the rest of my erra The overall customer service experience was excellent. My day was quite productive because the loaner car allowed me to carry out the rest of my errands for the day. More

Best customer service ever Candice my advisor was professional and very knowledgeable. She advised me of my need for new tires and provided me with an excellent price and servic Candice my advisor was professional and very knowledgeable. She advised me of my need for new tires and provided me with an excellent price and service experience. More

Professional The oil change and tires rotation was a pleasant experience. The staff was informative and professional. I would recommend this facility to any Ford o The oil change and tires rotation was a pleasant experience. The staff was informative and professional. I would recommend this facility to any Ford owner. The location is accessible,clean and separate from the main dealership. More

Recall service on 2017 Fusion I bought the car in Denver; however, as a snowbird, I am going to leave it in Scottsdale year round. I made Chapman my primary dealer, and my service I bought the car in Denver; however, as a snowbird, I am going to leave it in Scottsdale year round. I made Chapman my primary dealer, and my service representative was courteous and helpful. Even though I brought it in at a busy time in the early afternoon, the repair took less than an hour, and my car was returned washed and ready. Tom also informed me about the process of changing the registration from Colorado to Arizona, More

Safe at last. I have had nothing but problems with the dealership where I purchased my Transit Van. I had lost all confidence in them and when I needed a check eng I have had nothing but problems with the dealership where I purchased my Transit Van. I had lost all confidence in them and when I needed a check engine light, just before a major trip, I turned to Chapman. They fixed all my concerns and did the two delayed recalls as well. I couldn't feel safer. More

Excellent service from the service department We had our 2006 Escape in for a "check-up" The service that was recommended was exactly what was needed. They did a great job, keeping us informed abo We had our 2006 Escape in for a "check-up" The service that was recommended was exactly what was needed. They did a great job, keeping us informed about what the vehicle needed and how long it would take. I would highly recommend Chapman to anyone who needs any type of service for their vehicle. Customer satisfaction is number one there! More

New Tires Service was great, got me in and out very prompt Matched prices from competitors Shuttle dropped me off at home and picked me back up when the wor Service was great, got me in and out very prompt Matched prices from competitors Shuttle dropped me off at home and picked me back up when the work was completed Great job More

Positive experience Justin and the team at Quick Lane are the best! I came in for an oil change which was done in a timely manner, the team noticed that there was a safet Justin and the team at Quick Lane are the best! I came in for an oil change which was done in a timely manner, the team noticed that there was a safety problem with the tires. I was notified right away. Justin provided different options and got the car in later that same day to to install. He explained the the warranty and was very patient as I had a few questions. All in all a very positive experience, I have no issue in visiting Quick Lane again for automotive service. More

Matt in Service is excellent! Matt is a very kind and knowledgeable service person. He made my entire process run smoothly. Thank you so much to Matt, in the main service depar Matt is a very kind and knowledgeable service person. He made my entire process run smoothly. Thank you so much to Matt, in the main service department. More