Chapman Ford Chrysler Jeep Dodge of Horsham - Service Center

Alfredo is the best service counselor . Always polite and friendly. He makes sure work is done accurately and in a timely manner. And suggests ways to save money and friendly. He makes sure work is done accurately and in a timely manner. And suggests ways to save money More

Raven greeted me right away and even though I was early for my appointment, she got my van service started. She recommended some service needed for my car’s mileage as well as the state inspection and said for my appointment, she got my van service started. She recommended some service needed for my car’s mileage as well as the state inspection and said it could all be done while I waited. Everything was great. My car is set for another year! More

Sir's, On 03/18/21 I was in for service. Alfredo Vas as usual was so helpful, he's wonderful to work with and always courteous, Thanks 👍 usual was so helpful, he's wonderful to work with and always courteous, Thanks 👍 More

Horrible Service of about Chapman Dodge Dealer Please Horrible Service of about Chapman Dodge Dealer Please do not go this place for service for your car i had 2016 Dodge charger i went there for chang Horrible Service of about Chapman Dodge Dealer Please do not go this place for service for your car i had 2016 Dodge charger i went there for changing the tires and wheels they told me they cannot take the sensors from old wheel to the new wheels they charge me almost $300 dollars changing the wheels and tires. They charge me brake fluid has to change it almost $100 dollars and for cabin filter $119 dollars wheel alignment $119 almost together i had to pay for $671.71 dollars from my pocket. Two months ago i changed wheels and tires for GMC YUKON DENALI on O neil GMC Dealer they charge me $119 dollars so i never going to chapman chrysler jeep dodge again and they are really expensive dealer More

Joe Kerwick is a true asset to Chapman Ford. He provides excellent customer service and always goes above and beyond. He is the reason I keep coming back. excellent customer service and always goes above and beyond. He is the reason I keep coming back. More

Horrible service. Have to call every 3 days to get delivery updates. Every time I call the date gets pushed out another 3 days. Simple front end repairs are taking 2+ weeks due to the body shop sittin delivery updates. Every time I call the date gets pushed out another 3 days. Simple front end repairs are taking 2+ weeks due to the body shop sitting on the vehicle More

Excellent Service Alfredo always provides top notch service and I never have to wait long for service. I've never had such an easy experience with a dealership before I Alfredo always provides top notch service and I never have to wait long for service. I've never had such an easy experience with a dealership before I started going to Chapman. More

make an appointment but still wait My husband made an appointment for my car to be inspected a week ago. He left the car off at 8:30 am . At approximately 3 pm he receives a call sayin My husband made an appointment for my car to be inspected a week ago. He left the car off at 8:30 am . At approximately 3 pm he receives a call saying that they did not get to the car yet + do we really need the car today. I`m sure we all own cars we don`t really need, pay for them + insurance to drive them because we don`t really need them. Of course ---We need the car today. I was yelling in the background saying we will pick it up + go elsewhere as CHAPMAN stinks for service + we had an appointment. What`s the purpose of an appointment and being told to drop your car off early? If they couldn`t take us a week in advance when we called, we would have picked an alternate day. I went on-line an started a chat with a chapman representative. I wrote my concern but she said she could not help me if I did not give my name. I told her she can read it with my review. When Chapman (JOE) called back they said they forgot and my car was already being looked at. Do you think I was born yesterday? That just added insult to injury! This service department needs some customer service education! More

Don’t buy a Jeep. Cheaply made vehicles with major computer issues. I’m sitting in my dead vehicle waiting for AAA. That’s because Chrysler Roadside Service never returned my call. Their automated s computer issues. I’m sitting in my dead vehicle waiting for AAA. That’s because Chrysler Roadside Service never returned my call. Their automated system is not reliable. Fortunately I’m in a safe place. When purchasing my car from Chapman I asked about loaner cars as I usually need to get to work. They said no problem. Unfortunately today I was told no loaners available. And due to other emergencies they can’t even look at my car until next week. I guess I’m not an emergency! Needless to say in 4 months Chapman can kiss my xxx goodbye. Unacceptable, 28k miles only on this tin can. More