Chapman Ford of Horsham
Horsham, PA
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I went to this dealership because of it's close location to my home. It was the 3rd ford dealership I visited looking for an escape. I was not even out of my car yet by the time I was approached by location to my home. It was the 3rd ford dealership I visited looking for an escape. I was not even out of my car yet by the time I was approached by a sales person. After saying I was just there to look at inventory, the salesmen continued to walk through the lot with me, despite the fact that I wanted some space to talk to my father about possible vehicles without being given a sales pitch. I honestly felt like the prey with the sales people being the predator. Very uncomfortable feeling. Despite this, I liked one of the vehicles the salesman said they could secure for me. After discussing the vehicle for lease, my father and I left feeling fairly confident. After another day and another email, I realized the car that was sent to me was not the one discussed. After leaving a few voicemails I decided to just go into the dealership and handle it face to face. We seemed to agree on a car to lease. That evening, I called back saying I would also like the figures for purchase in case I want to make a bigger investment. The sales "manager" is the one I spoke with and he assured me there was no other costs and the figure given to me was an out the door price. The next day I went in and the same "manager" told me there would also be close to $1600 in taxes. I reminded him that he gave me another price and he said "well everything you buy is taxed" to which I responded, "that's not true, but ok". He then gave me a look and this attitude and said "everything you buy is taxed in this country". I then said "again, that's not true but ok". He said "whatever" and walked out of the room. I then went in the next day to give a deposit on the vehicle I was told would be secured from another lot for me. This was at 9am on a saturday. As I am about to write a check, I am told it could not be guaranteed it would be secured. I said I wanted it to be guaranteed before I paid for a car I may not get. They said they would contact me. I left three more voicemails on Saturday, none responded to. I left a voicemail Monday morning, not responded to. I then called another sales manager and explained the situation to which he said let me look into it and I will call back. Magically, 10 minutes later, my salesman calls me to say they can secure the vehicle but not sure when. I was totally disgusted that as a customer, I could not be kept in the loop all day Saturday; even if it was a call to tell me they are still working on it. I decided to drive an hour and a half to get my vehicle at another dealer- All American Ford in Old Bridge NJ. What an amazing dealership in comparison to the joke that Chapman was. Everyone was friendly and they gave me a car almost $3,500 below their invoice, even after Chapman told me they could not come close to invoice. I got more features, including an upgraded engine, for a few thousand less. The people at Chapman constantly lied and changed stories about where vehicles were and what they were doing. The only friendly person (and I wish I knew his name) was the second sales manager I spoke to, not Joe "I'm a sales manager but don't know about tax laws" Barrios. I honestly would like to think my sales person, David, was trying to get a car for me, but when you are led by lying and unfriendly "managers", it has to be tough. Joe Barrios acted worse with being told he was incorrect than my 8th grade students do. Watching him speak to other co-workers it was apparent he was a bully. Being an educator, I don't deal with bullies. Not in my classroom, and not in the real world. I would try ANY (and I wish I could bold and increase the size on "any") other Ford dealer before this one. I wonder if the owners or GM (whom I asked to speak with but was told he was out) know how their "managers" are "managing" the customers and sales people. More
The service department there is outstanding. I had a problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really went to bat for us. They really went the extra Mile. Thanks C&C for all the help More
I have been a chapman customer for years. One of the main I have been a chapman customer for years. One of the main reasons, Fred Bell. This is my fourth purchase with Fred and always a no hassel pleasure. O I have been a chapman customer for years. One of the main reasons, Fred Bell. This is my fourth purchase with Fred and always a no hassel pleasure. Once again thanks Fred and thanks Chapman Ford. Sincerely Bob Hunter More
Please take notice to this review as hopefully this will spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who he spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who helped me was very nice, it has been a nightmare for me since then. I have had 6 major issues with the car since I bought it and had I gone somewhere else it would have saved me several headaches. The issues include: A faulty tire, fuel vapor leak, broken CD player, broken car horn, broken audio control panel and broken passenger's side window. This is all within the past few months of a BRAND NEW CAR! Also, when the horn was looked at the mechanics got grease all over the inside of the car and they replaced my audio control panel on my steering wheel with a different one than I had on before. Furthermore, the service director, Mr. Phil D'amore was a complete jerk and could not care less about my problems when I spoke to him because he gets done at 5PM and I called around 4:30PM when I got done work. This car dealership should be ashamed of their product. More
Easy to deal with and gave me great trade in values. I have purchased several vehicles from them over the years and they A++++. Great staff and great service! have purchased several vehicles from them over the years and they A++++. Great staff and great service! More
My wife & I bought a 2013 Ford Explorer XLT from C&C on 4/30/2013. We dealt with Tom Borah & William Wong. Both Tom & William made the transaction quick & seamless ... even with our 9.5 month old C&C on 4/30/2013. We dealt with Tom Borah & William Wong. Both Tom & William made the transaction quick & seamless ... even with our 9.5 month old baby along for the ride!! William was adept at explaining all of the features of the Explorer & giving advice on configurations which would make sense for our growing family. I have an Audi lease which is ending in early 2014 & I will be returning to C&C to purchase my next car. If I could give this dealership & transaction 6 stars, I would. More
Just visited today with my son on his first vehicle purchase, they refused to deal with our bank......USAA. USAA is a worldwide bank exclusivity representing active and retire military veterans. This i purchase, they refused to deal with our bank......USAA. USAA is a worldwide bank exclusivity representing active and retire military veterans. This is nothing less then discrimination to the Military, I was informed by the sales manager that the Chapman organization has decided NOT to do business with this organization. Please pass this onto all active and retire military veterans. More
Worst dealership ever. I got an 07 Ford 500 from this place. Test drove great and came back a few days later to purchase. The car would not accelerate with the gas pedal and even accelerated on its own a place. Test drove great and came back a few days later to purchase. The car would not accelerate with the gas pedal and even accelerated on its own at some points! Went back to the dealership (with the car cutting off twice on the way) and I was essentially told that they did not have to help me even though it was the same day and the car couldn't even get me home. They even told me the car was fine after employees drove it around. After loudly complaining and attempting to cancel the auto draft they finally decided to try and fix the car. Sad thing is, my wife found the issue on google before the mechanics could figure out the problem (that they claimed didn't exist). Customer service was horrible and when I threatened to call the better business bureau the managers shrugged and laughed. I could not believe the disrespect shown to a customer who just gave the company thousands of dollars. This was my first major car purchase (22 year old recent college grad) and needless to say, it will be my last from this dealership More
Last year my 2007 Jeep Grand Cherokee had a problem with the service engine light coming on. After 5 visits to service they finally realized it was a o2 sensor just like my local mechanic had told me from t the service engine light coming on. After 5 visits to service they finally realized it was a o2 sensor just like my local mechanic had told me from the start. Now my engine light is back on again took it to my local mechanic and was told o2 sensor bank one sensor #2 was faulty. Called Chapman and was told they would have to have the Jeep to diagnose it and could not rely on my mechanic. Same as last year when I had to go back and fourth with service about the last sensor. Isn't the codes stored in the computer so they can see what happened, no this isn't good enough. Chapman wants me to drop everything the next time the light comes on so they can see it for them self, same as last year. Why did I buy the extended warranty to get this aggravation from Chapman Service. I wish there was a closer Jeep dealer in my area. More
Everything was great! I wasn't sure I would be able to get a vehicle to fit my personal and work needs that fit my budget. I have been looking at vehicles for some time and thought i might have to settle get a vehicle to fit my personal and work needs that fit my budget. I have been looking at vehicles for some time and thought i might have to settle for something smaller. I was so happy to walk out with something in my budget and fit all my needs and then some. More