Chapman Ford of Horsham

Kenny Sheldon "ROCKS" Outstanding Customer Service Back in October, I Arrived to find a "few" used Jeeps in my price range, Kenny Sheldon sales associate, was friendly and enchanting, I told him what I Back in October, I Arrived to find a "few" used Jeeps in my price range, Kenny Sheldon sales associate, was friendly and enchanting, I told him what I wanted and how much I had to work with, he said, he could help, and indeed he did, no rush, was not pushy, finally found my Jeep, It was nice to have a little selection to chose from. Buying this Jeep was an easy experience. Through the few hours I was there to seal the deal, we were treated like royalty. Kenny Sheldon/ Chapman keeps in contact with me. One of the nicest surprises was getting a Thank You note, and follow up phones calls...AWESOME customer Service, and service with a smile. I truly hope not to need another Jeep for a while , but when I do, I know I will be back! ;) Ruth More

Great people Ihad a great experience with Chapman and gave me a wonderful deal and the sales per Robert Nieves was great during the entire deal. Also they get you Ihad a great experience with Chapman and gave me a wonderful deal and the sales per Robert Nieves was great during the entire deal. Also they get you out in less than 1 hour for the entire deal. Will be going back again. Kevin More

One for two So my husband & I drove in with our expensive and unnecessary SUV that we had for a little over a year. As you can imagine, we had zero equity. We als So my husband & I drove in with our expensive and unnecessary SUV that we had for a little over a year. As you can imagine, we had zero equity. We also had the nerve to expect 2 vehicles in its place for the same monthly payment. Well, Robert Nieves and the rest of the Chapman team made it happen for close enough that we took the deal! Did I mention that we walked in on a rainy Tuesday night, at 6:00pm and didn't drive off until 10:45pm. They were so gracious about getting stuck there after hours too. It was not our first time dealing with Chapman and it certainly won't be our last. Thanks to the Chapman team for all your hard work. More

Chapman fans We were ready to lease a competitors SUV but because they were low on stock, we decided to go look at a Jeep. We actually went to the dealership a We were ready to lease a competitors SUV but because they were low on stock, we decided to go look at a Jeep. We actually went to the dealership a few times but Kenny Sheldon was the sales person who actually took the time to work with us and convince us to go with a Jeep. He followed up in a polite manner, listened to what we wanted, and worked to get us the deal , so now we are very happy to be driving a Jeep. It didn't end there...he made sure he followed up with us after we had the Jeep for several months to make sure we were happy. Our next Jeep will be from Kenny. More

Best Jeep buying experience I've ever had I was looking for a new Wrangler to replace my previous one that served me well for 18 years. I have owned 2 previously. I had a very specific list o I was looking for a new Wrangler to replace my previous one that served me well for 18 years. I have owned 2 previously. I had a very specific list of options that no dealership had in stock. Bob Nieves greeted me on the lot, and after explaining to him what I was looking for, he sat down with me and ordered exactly the vehicle that I wanted. My name was even listed on the window sticker from the factory! It was a smooth, easy car buying experience. Bob not only instantly made me feel valued, but felt like a genuine friend. I will never buy a vehicle anywhere else. More

Out of a jam successful This review gives big credit to salesman Kenny Sheldon. I went into the dealership and my experience was great. Kenny helped get me out of a jam, I ow This review gives big credit to salesman Kenny Sheldon. I went into the dealership and my experience was great. Kenny helped get me out of a jam, I owed way to muh on a truck and he worked so hard to get me out of it and into a reliable vehicle that was in my budget. Kenny was friendly and had great customer service with a smile. His attitude was positive and the place was clean and overall a nice place, good service, friendly people and fair pricing on vehicles. I'd recommend here and Kenny Sheldon as a salesman Overall very good More

great experience I can't say enough about how fast and friendly Kenny sheldon of chapman jeep made my most recent car purchase experience. He found the car I was looki I can't say enough about how fast and friendly Kenny sheldon of chapman jeep made my most recent car purchase experience. He found the car I was looking for and made it at easy as filling out paperwork and coming back to get the car. No hassle and stress free! Well back soon when my husband needs a new car! thank you Kenny and all of chapman ! More

break down at 239 miles poor service people and bad attitudes new vehicle broke down and they couldn't understand why I was upset. also had problem with getting loaner/rental poor service people and bad attitudes new vehicle broke down and they couldn't understand why I was upset. also had problem with getting loaner/rental car got yelled at by service manager More

Service Director Phil D'Amore and the Service Writer were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then called back after a detailed inspection to let me know about other issues and offered their advice on whether I should address the issues then or if it could wait. I appreciate their straight-up honest approach and will be bringing my truck back for all future service. More

Everyone was great and treated me with a lot of respect. The whole process was great. Keane Storey fromt he BDC was excellent. He helped me find the right car for the right price. The hand off to Mr. Gibson The whole process was great. Keane Storey fromt he BDC was excellent. He helped me find the right car for the right price. The hand off to Mr. Gibson was great as well. More