Chapman Ford

Ben, Doyle,Eric, and Tina in your Fast Lane and Service Dept were absolutley awesome. I had just purchased my car, used, with no warranty from Chapman. I had a few issues with it and they took care of th Dept were absolutley awesome. I had just purchased my car, used, with no warranty from Chapman. I had a few issues with it and they took care of them without charging me for either parts or labor. They were all professional and very good at what they did....I was impressed. Ben in the fast lane was very helpful, knowledgeable and made sure I knew what was happening with my car. He also made sure I was taken care of completely. Everyone I have dealt with at Chapman Ford have been just terrific. Thank you!!! I will be back!! More

my experience with chapman ford was very professionable and pleasant with my new car purchase.I have no reservations about telling my friends and co-workers to purchase thier next vehicle from chapman ford and pleasant with my new car purchase.I have no reservations about telling my friends and co-workers to purchase thier next vehicle from chapman ford. More

The bad part of my experience is that I had to bring the vehicle in 3 times for them to finally diagnose what was wrong with my steering column shifter. The good is that I was not charged the first 2 times vehicle in 3 times for them to finally diagnose what was wrong with my steering column shifter. The good is that I was not charged the first 2 times for the diagnosis. The third time was the charm, the shifter was fixed in a timely manner and at a fair price. I will continue to take my vehicle there for service. More

Chris Holm is the best. If it wasn't for him I would go elsewhere for service. He makes Quick Lane #1 in customer service. elsewhere for service. He makes Quick Lane #1 in customer service. More

Only complaint: My oil change and tire rotation took a bit longer than expected as I was the 1st appointment of the day and was waiting. I was told 1.25 hours and it took 2 hrs. bit longer than expected as I was the 1st appointment of the day and was waiting. I was told 1.25 hours and it took 2 hrs. More

Everyone I came in contact with was friendly. The dealership inside was organized and very clean. This is my fourth car I have bought from Five Star Ford, Which now is Chapman Ford. I was concerned a dealership inside was organized and very clean. This is my fourth car I have bought from Five Star Ford, Which now is Chapman Ford. I was concerned abouth the change, but I feel it is even better than before....Virgil Watkins More

Tina was fantastic to work with. She was very conscious of timeframe and made sure my service was completed by the time I needed my truck. of timeframe and made sure my service was completed by the time I needed my truck. More

We've been going to this dealership for the last seven years, since purchasing a used vehicle when our daughter got her license. We've really never been disappointed in Five Star Ford, and so far not in C years, since purchasing a used vehicle when our daughter got her license. We've really never been disappointed in Five Star Ford, and so far not in Chapman Ford either, and were glad that personnel were maintained during the transfer of ownership. Our family owned a small-town Ford dealership in the midwest and this is the first we've found in the Valley that has that same friendly feel and the attitude that building long-term trust is more critical to success than a quick buck. Last week we took our Taurus in for a minor fix--the brake light kept coming on randomly. Also, the emissions light had been on since the last time we had the car in for engine repair. We knew they'd cover the latter fix at no charge, but they also didn't charge for the new problem. More

Have been a previous customer of five star ford and very weary of Chapman dealerships due to serious problems in the past. I used Mark the first time I had a problem and had no worries what so ever that wha weary of Chapman dealerships due to serious problems in the past. I used Mark the first time I had a problem and had no worries what so ever that what I had said needed to be done on the car had been taken care of no problems ask. Came back the second time and told mark what needed to be done and had gotten the same excellent results. Mark is my my go to guy at your dealer and will continue to use him as long as he is their. Was very appreciative of how well he took care of me and had not a doubt in my mind that he would preform above standards. Could not have asked for better help. I also had a wonderful experience with the young blond lady behind the register as she is a very hilarious person in dealing with mustang owners. Overall, excellent experience. More

I am impressed by the service I have gotten so far on my 2009 Escape. Eric in Service always greets me in a friendly manner and keeps my apprised as service work is being done. I have never received such pe 2009 Escape. Eric in Service always greets me in a friendly manner and keeps my apprised as service work is being done. I have never received such personal and professional service from a dealership. It's likely because of this I will buy my next car from Chapman Ford. Keep up the good work. Tim VanderVeeen More