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Chapman Ford
Scottsdale, AZ
614 Reviews
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in person, including cars, trucks, SUVs, vans, and hybrid vehicles.
Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ.
Let our ASE-Certified Master Mechanics and technicians care for your vehicle and keep it running like new. We use genuine Ford parts. Our staff is specially trained to keep your vehicle running in top shape.
Once you have made an appointment, our friendly service advisors will confirm your service time, and answer any questions you may have regarding your vehicle.
View our inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
October 09, 2011
This dealership treated me horribly! I tried to sell my car to the dealership. I brought it by for an offer first, and then brought it back to sell about a week later. The first time I came in, they did a car to the dealership. I brought it by for an offer first, and then brought it back to sell about a week later. The first time I came in, they did a detailed report of the condition of the car, noting any damages to it. When I brought the car back to finish the sale, they said it was not in the same condition, they said it had hail damage that wasn’t there before. I said it did not hail in Phoenix the last week – he said that damage could be anything; he accused me of hitting it with a hammer. He called me a liar and said I was an unethical person for trying to deceive the dealership. I asked to see the initial report I saw him write – he said he never did a report, then he said he shredded it, then he went back to his office for awhile. He stormed out of his office, told me I need an attorney to see my own paperwork, and then said I have to leave and he can’t talk to me anymore. He can’t prove it wasn’t in the same condition, and he seemed to have misplaced his proof when I asked to see the report of the initial condition of the car. More
by chris7788
Employees Worked With
Robert Brown
July 31, 2011
I took my Volvo for an Oil Change, lube and they said that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. They did not top the fluids as asked not did they give me any report on the status of my brakes. I topped off the fluids this morning for my windshield and brakes. So I now wonder what else they didn't do? Would not go back. Quick lane is a quick wait! More
by Desertstan
Employees Worked With
don't remember the names
July 29, 2011
The staff at Chapman far exceeded my expectations. Joseph, Spaghetti Joe, and William in finace were all very knowledgeable, friendly, and extremely helpful. They were not pushy and they explained al Joseph, Spaghetti Joe, and William in finace were all very knowledgeable, friendly, and extremely helpful. They were not pushy and they explained all of my options in full detail helping me to make an informed decision on a vehicle purchase. I would reccomend them to anyone looking to purchase a vehicle. More
by steveulliman
Employees Worked With
Joseph, Spaghetti Joe, and William in finance.
July 25, 2011
Quick, hit the forecasted time and very communicative. Easy to work with. Open and honest. Damien validated all paperwork and potential issues to ensure there were no surprises. Everything went according Easy to work with. Open and honest. Damien validated all paperwork and potential issues to ensure there were no surprises. Everything went according to expectations. More
by Mgoranson
Employees Worked With
Damien Rimola
July 09, 2011
Chapman Ford gave me the best experience and service I have ever received from any dealership. I had trouble with my AC and Shane ensured I got good service at an excellent price ahead of schedule. I will have ever received from any dealership. I had trouble with my AC and Shane ensured I got good service at an excellent price ahead of schedule. I will be back to Chapman for service and my next car. More
by Fordman460
Employees Worked With
Shane
July 09, 2011
Very good customer service and honest feedback on issues from service personnel. Salse staff is always friendly and helpful. We have been a customer at this dealer for about 18+ years and will keep coming from service personnel. Salse staff is always friendly and helpful. We have been a customer at this dealer for about 18+ years and will keep coming back. More
by AlBoos
Employees Worked With
Damian in Service and Bill Haynes in Sales
July 02, 2011
I have been helped here by Shane Gurule for a very long time and he has always been wonderful to work with. He lets me know what work is necessary when something is uncovered when working with my vehicle time and he has always been wonderful to work with. He lets me know what work is necessary when something is uncovered when working with my vehicle and what work can wait until another time. More
by MannyH1
Employees Worked With
Shane Gurule
July 02, 2011
What a pleasure it was working with Eric to service my wifes Escape and my F-150. He took care of us as we were his only customers. wifes Escape and my F-150. He took care of us as we were his only customers. More
by azmikmaz
Employees Worked With
Eric is such a pleasure to work with! Highly rocommeded!
July 01, 2011
After going to four other dealerships we found Chapman Ford in Scottsdale. We were treated like one of the family and were overwhelmed by the integrity and professionalism that we found there. We will be Ford in Scottsdale. We were treated like one of the family and were overwhelmed by the integrity and professionalism that we found there. We will be lifelong buyers and will recommend this dealership to all!! Thanks for a great car buying experience!!! More
by beth.huerta
Employees Worked With
Joe, Jared Smith, David Guglielmo
