Chapman Ford

These guys teamed up to go above and beyond what could be expected. They did everything they could to make this buying experience comfortable for myself, while at the same time keeping the process swift and expected. They did everything they could to make this buying experience comfortable for myself, while at the same time keeping the process swift and giving me the deal I was hoping for! I went to many dealerships during this process, but once I met these guys I didn't go any further. Give em a shot, they won't let you down! More

I went to Chapman Ford at 6:30 on Monday night with my girlfriend, looking to buy a new car for her, since we moved to AZ and were only able to take one car (my 2010 Focus) since we were rather sure her K girlfriend, looking to buy a new car for her, since we moved to AZ and were only able to take one car (my 2010 Focus) since we were rather sure her Kia wouldn't make the 2800 mile drive from MA to AZ. From the beginning it was clear Chapman Ford was a different breed of dealer, Tim came out, introduced himself, said he wouldn't bug us, just come in and ask for him after we had a chance to browse the lot. My girlfriend wanted a Fiesta with the Sync system my Focus has so we settled down to a 2012 Fiesta SES in Candy Blue, we went into the showroom, Tim came right over, got the information on the car, and pulled it up for we could take a relaxed, no pressure test drive (he sat in the back and let my girlfriend and I drive the car and see what we really thought of it without barraging us with information about how much better the Fiesta was than any other makers car.) After the test drive it was a sealed deal, Shelley loved the car and it was a great price, so it was into the showroom for paperwork, which took slightly longer than I would have hoped (then again I'm from Boston so I'm used to moving light quicksilver), but everyone at Chapman was more than helpful and very friendly. Tim, his sales manager (his name escapes me) and Wayne in finance stayed until 9:45pm (1:45 after closing to get the deal done so we could drive off same day.) It's dealers like Chapman Ford, that remind me there really are good new car lots out there who care about the customer and not just the bottom line. When it comes time to replace my 2010 Focus in a couple of years, Tim and the great staff at Chapman will be the first place I go for my next Ford. More

Customer for over 15 years. Purchased a new Ford Fushion Hybrid and except for collision repair only normal maintenance has been required. Prior to that purchase, work done on my Fords was done at this dea Hybrid and except for collision repair only normal maintenance has been required. Prior to that purchase, work done on my Fords was done at this dealership. Whoever handles whatever your problem, it's done right, courteously and promptly. Collision repair gives same excellent service. More

Finalized the Deal in less than 30 minutes ... Thanks to SAM & Dwayne .. They are simply awesome ... No Big numbers, no waste of time ... i have never ever finalized a deal or i should say bought a car in l SAM & Dwayne .. They are simply awesome ... No Big numbers, no waste of time ... i have never ever finalized a deal or i should say bought a car in less than 1 hr. Very friendly staff ... no pressure ... Sam helped me in each and possible way to make this deal , same with Dwayne. More

I visited Chapman Ford for truck transmission service. Gary was immediately attentive upon my arrival. I felt welcome and after a short conversation I was confident that I had made a good dealership choic Gary was immediately attentive upon my arrival. I felt welcome and after a short conversation I was confident that I had made a good dealership choice. Gary explained what needed to be done and quoted a price estimate. When the work was completed he reviewed the project and the charges. I was satisfied with the service and the price. In conclusion I rated the overall experience as "great". More

they made the drive to scottsdale worth the trip ! dealer has a large inventory of new and used cars and trucks good price's deal with sam has a large inventory of new and used cars and trucks good price's deal with sam More

Many would say I was crazy. I agreed to purchase a used 4Runner from these guys from 400 miles away. I was nervous as I boarded my flight where Carlos Gomez, the dealerships Internet Sales Guy would be pic 4Runner from these guys from 400 miles away. I was nervous as I boarded my flight where Carlos Gomez, the dealerships Internet Sales Guy would be picking me up in my vehicle. I was full of the “what if’s”…what if it isn’t what I expected, what if they change the price on me, what if they realize they have me right where they want me…400 miles from home, depended on them to be trustworthy used car salesman to make it home…after all, a trustworthy used car salesman is somewhat of a purple unicorn, an oxymoron if you will. I was certainly concerned that I would turn out to be the purple moron in this story. But these guys where transparent. The vehicle was in excellent condition, just like they said, my amount purchase was to the penny what Sam (one of the sales manager)quoted me, and they didn’t even hiccup when my financing package (which I had overnighted) from my bank was held up due to inclement weather in Oregon. The finance guy, David Guglielmo seamlessly wrote up a back up contract so that I wouldn’t be delayed by the nasty weather and I could begin my long journey home. Bravo guys! I can proudly say there were no morons in this story…that Chapman Ford delivered in every which way. I got a used 4Runner in EXCELLENT condition, well under book, I WOULD HIGHLY RECOMMEND THESE GUYS! More

I have avoided buying or even test driving new cars because i feel like the salesmen just screw you at every chance. Dealing with John and Sam in the internet fleet department at Champman was a comple because i feel like the salesmen just screw you at every chance. Dealing with John and Sam in the internet fleet department at Champman was a completely different experience from the last time I had bought a car. They were responsive to my questions and concerns and did not try to up sell me on things that were unneccessary. I feel that i ended up getting a great deal on the car I wanted and have support at Chapman for any question I might have going forward. More

I took my Volvo for an Oil Change, lube and they said that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. that they would check the brakes and top the fluids as part of the price. They did not have the filter in stock and my oil change took over 4 hours. They did not top the fluids as asked not did they give me any report on the status of my brakes. I topped off the fluids this morning for my windshield and brakes. So I now wonder what else they didn't do? Would not go back. Quick lane is a quick wait! More