Chapman Ford

Chapman ford made up for disappointment and I am pleased with the outcome. Thank you for making it Right Very disappointed with customer service. Found Ford 150 online filled out application & was conta with the outcome. Thank you for making it Right Very disappointed with customer service. Found Ford 150 online filled out application & was contacted to come down. Drove 44 miles to dealership & after few hrs was told to come back next day. Sales man contacted us for a time to come down pick up truck. Told him a time and we came down and salesman told us the truck was being sold at this very moment " he apologized" and there was nothing he could do. We left very disappointed. For a business adverting best Ford dealership not very impressed More

I bought a 2012 Mustang from Chapman. It's the 2nd vehicle I've bought from them in 6 months. Both times, my experience far exceeded my expectations. Most recently, I dealt with Roxanne. She was very vehicle I've bought from them in 6 months. Both times, my experience far exceeded my expectations. Most recently, I dealt with Roxanne. She was very friendly, and very professional. I never felt pressured, and unlike many other valley dealers, when they showed me numbers on the Mustang, it did not include tons of options that jack up the price. Deal was approved before I went into finance, and Wayne was also very friendly and informative. No pressure from him either. Greatest car buying experience of my life. I've already referred one friend to Roxanne, and will continue referring more! More

I had submitted an inquiry online for a 2012 Ford Focus. Tim called me the next day and with Chapman Ford being so close to work I came over after work. From the very start Tim was great to work with. He an Tim called me the next day and with Chapman Ford being so close to work I came over after work. From the very start Tim was great to work with. He answered all of the questions I had and was more concerned that I understood everything than to push a sale. After making the purchase Tim reached out again to help with any other questions I had and helped me set up my Sync account. I would highly recommend Chapman Ford and Timothy Quintana for their superb customer service and initiative. More

My husband and I recently went to Chapman Ford to look at an expedition. However, after talking to our salesman, Tim, he had us test drive a Flex. Tim really listened to what we were looking for, and he knew an expedition. However, after talking to our salesman, Tim, he had us test drive a Flex. Tim really listened to what we were looking for, and he knew what we wanted before we did. Chapman's prices on all the vehicles we looked at were either the lowest in the valley, or very comparable. (Thanks to smartphones we checked as we shopped) We also received well what our trade-in was worth, plus some. Both Tim and Bobby listened to what we were looking for as far as price, and there was literally no hassle. Bobby came right in with the exact deal we wanted. The service was unbelievably phenomenal. Today I brought the Flex in to fix a seat. The service guy, Greg, was very nice, and very patient with my two young children. While waiting for the vehicle, Tim stopped into the service waiting room, and told me he personally went back and checked on our vehicle's progress, AND he had even called my husband to give him an update. This dealership and all the people, especially Tim, went above and beyond to make us happy, satisfied customers. It is near impossible to find good customer service these days. We live in the west valley, and I would make the drive anyday. Thank you all at Chapman Ford for making me SO HAPPY! More

These guys teamed up to go above and beyond what could be expected. They did everything they could to make this buying experience comfortable for myself, while at the same time keeping the process swift and expected. They did everything they could to make this buying experience comfortable for myself, while at the same time keeping the process swift and giving me the deal I was hoping for! I went to many dealerships during this process, but once I met these guys I didn't go any further. Give em a shot, they won't let you down! More

I went to Chapman Ford at 6:30 on Monday night with my girlfriend, looking to buy a new car for her, since we moved to AZ and were only able to take one car (my 2010 Focus) since we were rather sure her K girlfriend, looking to buy a new car for her, since we moved to AZ and were only able to take one car (my 2010 Focus) since we were rather sure her Kia wouldn't make the 2800 mile drive from MA to AZ. From the beginning it was clear Chapman Ford was a different breed of dealer, Tim came out, introduced himself, said he wouldn't bug us, just come in and ask for him after we had a chance to browse the lot. My girlfriend wanted a Fiesta with the Sync system my Focus has so we settled down to a 2012 Fiesta SES in Candy Blue, we went into the showroom, Tim came right over, got the information on the car, and pulled it up for we could take a relaxed, no pressure test drive (he sat in the back and let my girlfriend and I drive the car and see what we really thought of it without barraging us with information about how much better the Fiesta was than any other makers car.) After the test drive it was a sealed deal, Shelley loved the car and it was a great price, so it was into the showroom for paperwork, which took slightly longer than I would have hoped (then again I'm from Boston so I'm used to moving light quicksilver), but everyone at Chapman was more than helpful and very friendly. Tim, his sales manager (his name escapes me) and Wayne in finance stayed until 9:45pm (1:45 after closing to get the deal done so we could drive off same day.) It's dealers like Chapman Ford, that remind me there really are good new car lots out there who care about the customer and not just the bottom line. When it comes time to replace my 2010 Focus in a couple of years, Tim and the great staff at Chapman will be the first place I go for my next Ford. More

Customer for over 15 years. Purchased a new Ford Fushion Hybrid and except for collision repair only normal maintenance has been required. Prior to that purchase, work done on my Fords was done at this dea Hybrid and except for collision repair only normal maintenance has been required. Prior to that purchase, work done on my Fords was done at this dealership. Whoever handles whatever your problem, it's done right, courteously and promptly. Collision repair gives same excellent service. More