Chapman Ford

Took our 2007 Mustang convertible in to the Quicklane for an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when it rained and filled the car with water. I called back and had to leave a message. On my fourth call I actually spoke with someone. I arranged to take the car back in. They called today and told me tough luck, it was an old top and there is nothing they can do. So my oil change will probably cost me. $1540.00. I also had them replace a radio several years ago. The six CDs in the radio were sent back to the dealer, and they lied and told me they had not come back. The radio shop gave me the tracking met and they finally paid for the CDs. I have done business with this location since 1978 and will not spend another cent there. More

Met new service advisor, Dave Ruttan, very personable excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very refreshing as I believed losing Tina would change my outlook for Chapman. Been a customer of this Ford dealership for too many years to count, this latest transition has been the best. More

Our 2010 Ford Fusion got totaled and we needed to get into another car as our rental was about to expire. We went with another Fusion, got financed at a rate far, far less than the 2010 we bought in Indi into another car as our rental was about to expire. We went with another Fusion, got financed at a rate far, far less than the 2010 we bought in Indiana, and with a monthly payment only slightly higher than it was before. Johnny will move heaven and earth to get you into the vehicle you want. The whole experience went smoothly and quickly and they made this transition into another newer vehicle both enjoyable and rewarding. The speed at which the decision and final deal was made is what impressed me. We didn't have to sit around all day and play the usual dealer games. Quick, easy, in and out. More

No one tried to push us or get us to buy more than we wanted. We had some very specific needs and everyone worked together to make sure we got what we needed. Our sales rep and the finance person were ho wanted. We had some very specific needs and everyone worked together to make sure we got what we needed. Our sales rep and the finance person were honest, sincere and very helpful. I think everyone needs to see Jesus at Chapman Ford! More

Very good experience with Chapman Ford. The vehicle I considered was a little over priced at first, but the sales people (GM) made up for that and reduced their sale price significantly and gave me a gre considered was a little over priced at first, but the sales people (GM) made up for that and reduced their sale price significantly and gave me a great deal. From the salesman (Justin), to the GM price negotiator, to the finance manager (Tim) the whole team at Chapman Ford was very friendly. Good job Chapman... keep it up and I'm sure your customer base will increase. More

We went in looking to upgrade our vehicle to accomodate our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experien our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experience as my wife was a little anxious about the car buying process from previous experiences. John listened to what we actually wanted and made a great recommendation. We then moved to the dreaded "numbers game" where Juan came in a made it the fastest and simpliest process I've experienced in buying any product. We found it to be a great deal and jumped on it immediately. All of the final paperwork was completed by the Finance Manager, Tim, who was very friendly and personalble. He walked us through all documents and available options. We went that day just looking around, but after the experience at the dealership we ended up driving home a new car and we will be going back for our next car! More

Very very professional.. Rodney was an awesome salesman before and after the purchase on my car! Will always suggest him and Chapman Ford to anybody! before and after the purchase on my car! Will always suggest him and Chapman Ford to anybody! More

This morning I went in to get a Hybrid Ford fusion and trade my 2011 Ford BMW 528i. I dealt with Rodney Gilbert who seemed to be a very enthusiastic salesperson. I like dealing with him until he refused t trade my 2011 Ford BMW 528i. I dealt with Rodney Gilbert who seemed to be a very enthusiastic salesperson. I like dealing with him until he refused to give me my car key after we were working on the financing figures. His approach was one of " I am not leaving unless I buy a vehicle today" I told him that I HAVE TO SHARE THE FIGURES WITH MY parents and my brothers. He agreed to let me yes let me leave in the fusion down the street to my home. I discovers that the vehicle I am purchasing had 673 miles which qualifies to be a Demo really. I e-mailed him regarding the miles, his e-mail back which I will not post in its entirety went as follow. I better bring back the car NOW!!! I went back to the dealership where he was standing outside he proceeded to say " I wasted his time" I better get the F*** out of here. I will never get S*** for my trade. I can tell you I am a grown man, but I have never been talked to like that. I cried the entire way home, I know it sounds weak, but I am a human being that can't deal with this much humiliation. I was thinking about reporting this story to one of the local Television stations, since this service should never be acceptable. I can say that I am still in a state of shock. Please let me know if you have had a similar experience as this should be addressed to bring awareness to this issue. Thank you very much More