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Chapman Ford

Scottsdale, AZ

4.6
619 Reviews
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in person, including cars, trucks, SUVs, vans, and hybrid vehicles. Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ. Let our ASE-Certified Master Mechanics and technicians care for your vehicle and keep it running like new. We use genuine Ford parts. Our staff is specially trained to keep your vehicle running in top shape. Once you have made an appointment, our friendly service advisors will confirm your service time, and answer any questions you may have regarding your vehicle. View our inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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3950 N 89th St.

Scottsdale, AZ

85251

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Showing 619 reviews

December 10, 2013

No one tried to push us or get us to buy more than we wanted. We had some very specific needs and everyone worked together to make sure we got what we needed. Our sales rep and the finance person were ho More

by tammyjakubik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
November 16, 2013

Very good experience with Chapman Ford. The vehicle I considered was a little over priced at first, but the sales people (GM) made up for that and reduced their sale price significantly and gave me a gre More

by vajohnd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harris, Tim Quintana
November 08, 2013

We went in looking to upgrade our vehicle to accomodate our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experien More

by robcii01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (salesman), Juan (Finance), and Tim (Finance Manager)
October 16, 2013

Very very professional.. Rodney was an awesome salesman before and after the purchase on my car! Will always suggest him and Chapman Ford to anybody! More

by jimini333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney
August 30, 2013

In December of 2011, with 49K miles on the odometer of my F-150, I brought it into Chapman Ford in Scottsdale for replacement of a leaking heater core, cause unknown. I don’t know if a heater core replaceme More

by chapmansux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Webb, Tina Shanks
Sep 05, 2013 -

Chapman Ford responded

Mr. Joseph, I am very sorry that you had an issue with your vehicle’s heater core leaking again. However, as it was explained during your visit, Ford’s policy and procedures indicates that parts and labor are only covered for a period of 12 months or 12,000 miles, whichever accrues first. We as a dealer have no variance on that. However, being sympathetic to your situation, we did offer you employee pricing on the repair. This was offered to you as a gesture of goodwill even though you have only brought the vehicle in to us for one repair. We’re sorry to hear that you declined our offer. Again, we do apologize and understand your concern. Your feedback will allow us to better serve our customers. Sincerely, Rick Webb Chapman Ford Service Manager

August 06, 2013

Vehicle was diagnosed wrong on brakes and wipers and they failed to perform a transmission fluid change as scheduled. Their poor service resulted in damage to my vehicle (rear brakes) and further wiper issue More

by Sunridger
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry
Aug 07, 2013 -

Chapman Ford responded

Thank you for alerting me to this issue. I’d like to assist with your concerns, but I need more information such as your complete first and last name, the date you came in for service, and the name of the advisor who assisted you. If you could contact me directly with that information we will be able to address your concerns. Thank you, Rick Webb Service Director Chapman Ford (480) 946-3900 richardwebb@chapmanchoice.com

May 30, 2013

This morning I went in to get a Hybrid Ford fusion and trade my 2011 Ford BMW 528i. I dealt with Rodney Gilbert who seemed to be a very enthusiastic salesperson. I like dealing with him until he refused t More

by wd1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rodney Gilbert
May 21, 2013

i got a letter from chapman twice saying the offer 120% market value for my trade in if i buy another vehicle from them so i said why not when getting a apprasial for my truck it came in over 3000 dollar More

by jbruce17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
robert brown / carlos gomez
May 06, 2013

Let me say up front that I had bought my 2008 Mustang when Chapman was Five Star Ford. That car purchase was the best I ever encountered. Also Chapman’s service department is good … not great. When I More

by CEulitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Hornbeck, Joe Spagnello
March 04, 2013

The reason I think that Victor the friendly repair man did not treat me like I was family at all . Mike Roe! needs to redo his latest Ford repair commercial on t.v shame shame!! very unhappy dr. gerald More

by jerryPal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor -
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