Chapman Ford
Scottsdale, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 619 reviews
No one tried to push us or get us to buy more than we wanted. We had some very specific needs and everyone worked together to make sure we got what we needed. Our sales rep and the finance person were ho wanted. We had some very specific needs and everyone worked together to make sure we got what we needed. Our sales rep and the finance person were honest, sincere and very helpful. I think everyone needs to see Jesus at Chapman Ford! More
Very good experience with Chapman Ford. The vehicle I considered was a little over priced at first, but the sales people (GM) made up for that and reduced their sale price significantly and gave me a gre considered was a little over priced at first, but the sales people (GM) made up for that and reduced their sale price significantly and gave me a great deal. From the salesman (Justin), to the GM price negotiator, to the finance manager (Tim) the whole team at Chapman Ford was very friendly. Good job Chapman... keep it up and I'm sure your customer base will increase. More
We went in looking to upgrade our vehicle to accomodate our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experien our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experience as my wife was a little anxious about the car buying process from previous experiences. John listened to what we actually wanted and made a great recommendation. We then moved to the dreaded "numbers game" where Juan came in a made it the fastest and simpliest process I've experienced in buying any product. We found it to be a great deal and jumped on it immediately. All of the final paperwork was completed by the Finance Manager, Tim, who was very friendly and personalble. He walked us through all documents and available options. We went that day just looking around, but after the experience at the dealership we ended up driving home a new car and we will be going back for our next car! More
Very very professional.. Rodney was an awesome salesman before and after the purchase on my car! Will always suggest him and Chapman Ford to anybody! before and after the purchase on my car! Will always suggest him and Chapman Ford to anybody! More
In December of 2011, with 49K miles on the odometer of my F-150, I brought it into Chapman Ford in Scottsdale for replacement of a leaking heater core, cause unknown. I don’t know if a heater core replaceme F-150, I brought it into Chapman Ford in Scottsdale for replacement of a leaking heater core, cause unknown. I don’t know if a heater core replacement at 49K miles is considered normal, but I think not. Still, the heater core was replaced at the cost to me of over $1K. Three days ago, on August 24, 2013 (19 months later), I started to smell coolant inside the cab and, after parking it overnight, found about a quart of coolant on the garage floor with no obvious source of leak. These were the same symptoms as the heater core leak of December 2011. I took it back into Chapman Ford and was advised (surprise!) that I had a leak in the (nearly) new Chapman-replaced heater core. The mileage was 56K, or 7K more than at the last replacement. I was advised that the previous replacement is no longer under warranty (by 7 months), but that in consideration of the $1k paid to drive only 7K miles since the last replacement, that I would be allowed the “employee pricing” of $750 for the next one. I voiced my objection to both the service advisor and the service manager, asking whether they thought it was reasonable to ask me to pay to make the same repair that should have been made 7K miles (and 19 months) earlier. Both admitted they would also be unhappy in my situation, but that “employee pricing” was the best that could be done. I guess spending $0.10 per mile to keep my truck in heater cores is the new Ford Quality model. Seriously? Three heater cores in 56K miles? I have never before had a heater core fail, not even once, let alone twice, let alone twice within 7K miles. I have owned 9 Fords in 30 years and, thanks to this experience, won't own another one. And as for the 3 Fords I currently own, I'm not stupid enough to use these Chapman Ford "Service" shysters again. Good luck to anyone who does. By the way, I happen to also own, maintain, and drive a 1953 Oldsmobile Super 88 that my father bought new. It now has 420K miles on it. I've personally rebuilt the 303 cu.in. V-8 once and the Hydramatic twice, so I know a bit about auto maintenance. Interestingly, this 60-year old car is still on its first heater core, manufactured and installed in October 1952 and (magically) still working and not leaking. On the other hand, it's never been "serviced" by Chapman Ford in Scottsdale. Go figure. More
Vehicle was diagnosed wrong on brakes and wipers and they failed to perform a transmission fluid change as scheduled. Their poor service resulted in damage to my vehicle (rear brakes) and further wiper issue failed to perform a transmission fluid change as scheduled. Their poor service resulted in damage to my vehicle (rear brakes) and further wiper issues and costs More
This morning I went in to get a Hybrid Ford fusion and trade my 2011 Ford BMW 528i. I dealt with Rodney Gilbert who seemed to be a very enthusiastic salesperson. I like dealing with him until he refused t trade my 2011 Ford BMW 528i. I dealt with Rodney Gilbert who seemed to be a very enthusiastic salesperson. I like dealing with him until he refused to give me my car key after we were working on the financing figures. His approach was one of " I am not leaving unless I buy a vehicle today" I told him that I HAVE TO SHARE THE FIGURES WITH MY parents and my brothers. He agreed to let me yes let me leave in the fusion down the street to my home. I discovers that the vehicle I am purchasing had 673 miles which qualifies to be a Demo really. I e-mailed him regarding the miles, his e-mail back which I will not post in its entirety went as follow. I better bring back the car NOW!!! I went back to the dealership where he was standing outside he proceeded to say " I wasted his time" I better get the F*** out of here. I will never get S*** for my trade. I can tell you I am a grown man, but I have never been talked to like that. I cried the entire way home, I know it sounds weak, but I am a human being that can't deal with this much humiliation. I was thinking about reporting this story to one of the local Television stations, since this service should never be acceptable. I can say that I am still in a state of shock. Please let me know if you have had a similar experience as this should be addressed to bring awareness to this issue. Thank you very much More
i got a letter from chapman twice saying the offer 120% market value for my trade in if i buy another vehicle from them so i said why not when getting a apprasial for my truck it came in over 3000 dollar market value for my trade in if i buy another vehicle from them so i said why not when getting a apprasial for my truck it came in over 3000 dollars under blue book!!?? they then added less then 10% back to that # but not the 20% so i left then got a call from robert brown asking why i didnt do the deal i told him then he said they put my vin # and get value something the public cant do i went straight home looked at blue book and got same # that they are 3000+ from then i checked the price of the truck i wanted to buy it was blue booked for what the "sale price" was which was marked down 4,000 i say stay away they over price their stock and undervalue your trade and were smug about it More
Let me say up front that I had bought my 2008 Mustang when Chapman was Five Star Ford. That car purchase was the best I ever encountered. Also Chapman’s service department is good … not great. When I when Chapman was Five Star Ford. That car purchase was the best I ever encountered. Also Chapman’s service department is good … not great. When I was in the market for the C-Max, I immediately went to Chapman. The front desk tied me to Sean Hornbeck. He’s a younger man, and fairly inexperienced. We first talked about my needs, I told him I was financing the car through my credit union, and as soon as I was pre-approved I would come back in to purchase. After pre-approval, I also obtained a X-Plan PIN. In addition to a lower sticker price, it allowed me to view all the inventory. I found two C-Max’s with the package I was looking for. One in San Tan and one in Casa Grande. I gave Sean the VINs for these two cars and asked him to get one to the Chapman dealership. By the Monday following our conversation, Sean still hadn’t called me back with any particulars regarding these two cars. I took it upon myself to call San Tan, they said the car had sold the day before. This is the first car Sean had missed on. I called Sean many times (cell and office) before I got him on the phone. When I finally talked to Sean, he told me the Casa Grande car was in transit from the factory and would be at their facility within a week. He offered me another car in a different interior color … for $350 more. “No thank you. Please verify we can take possession of the Casa Grande car when it comes in” I told Sean. Sean gave me the run-around many times. The final straw was when I tried to contact him the following Monday, we wouldn’t answer his cell nor his office phone. After many attempts, I talked to the Sales Manager Joe. He was rather snippy that I didn’t take the other car with the wrong interior. But he assured me that he had talked to Casa Grande, and the car was indeed dedicated to Chapman. Also the car would be ready for purchase on May 6th. Today is May 6th and I left one voice mail with Joe before I found out that Joe is out of the office today. I called Casa Grande, and they told me the car has been on their lot for four days … and apparently not assigned to Chapman. I am going to Casa Grande to buy that car. Sorry Chapman, you just lost this sale and many others I can convince not to buy a car from you! More
The reason I think that Victor the friendly repair man did not treat me like I was family at all . Mike Roe! needs to redo his latest Ford repair commercial on t.v shame shame!! very unhappy dr. gerald did not treat me like I was family at all . Mike Roe! needs to redo his latest Ford repair commercial on t.v shame shame!! very unhappy dr. gerald palozie scottsdale arizona ! the reason for the rating is that the air conditioner was not working when i picked my car up!!! The repairs were ok but the day i picked up my ford mustang the air condition no longer worked, now its $$200 more after spending $600. **** I changed my rating because almost immediately after posting my review, I received a phone call from Victor to discuss my displeasure. He decided to give me the benefit of doubt that the mechanic accidentally caused the leak on my Mustang's AC line while repairing the engine. Thank you DealerRater for the fastest resolution to a problem that I have ever experienced! More