Chapman Ford

purchase of used vehicle I just went by to look at an edge Beth was very helpful with Test drive and work me with the help of Marlo very professional and they were able take I just went by to look at an edge Beth was very helpful with Test drive and work me with the help of Marlo very professional and they were able take care of me thank you both. More

Buyers dream! WOW!! A dealer (Chapman Ford) is like a buyers dream! We shopped around for trucks, at other dealer for two weeks and got nowhere. We drove across t WOW!! A dealer (Chapman Ford) is like a buyers dream! We shopped around for trucks, at other dealer for two weeks and got nowhere. We drove across town to Chapman Ford. We met JJ (sales gentlemen), we explained what we were looking for. What we wanted to trade. How much we wanted to pay. What we wanted our payments to be. We didn't want to waste time driving the truck, if an agreement was not reached. Over a hand shake, an agreement was made. We test drove the truck and signed the papers. JJ showed us, all the important items the truck came with. We were out the door, with a beautiful F150 ecoboost 4X4 truck. We were in and out, in 3 hours 20 minutes!! It's like a dream!! I didn't think dealers like this one, even existed anymore!! It was truly amazing, I still feel like it was a dream!!! It takes a impressive job performance, before I write a review. But, Chapman Ford, took it overboard and knock it out of the ball park!!! I highly, recommend them, "You won't be disappointed". JJ, even called two days later; to check to make sure everything was 100%. Thank you, Chapman Ford, we will do business again! Sincerely, Kim Ebert Surprise, AZ. More

Why would you go any where else? So simple, the best experience ever. I got the most for my trade (more than any other offer) and an amazing deal on a Fusion. And they have tons of Fu So simple, the best experience ever. I got the most for my trade (more than any other offer) and an amazing deal on a Fusion. And they have tons of Fusions to choose from. Tom, Marlow, and Tim were great. More

Took our 2007 Mustang convertible in to the Quicklane for an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when it rained and filled the car with water. I called back and had to leave a message. On my fourth call I actually spoke with someone. I arranged to take the car back in. They called today and told me tough luck, it was an old top and there is nothing they can do. So my oil change will probably cost me. $1540.00. I also had them replace a radio several years ago. The six CDs in the radio were sent back to the dealer, and they lied and told me they had not come back. The radio shop gave me the tracking met and they finally paid for the CDs. I have done business with this location since 1978 and will not spend another cent there. More

Met new service advisor, Dave Ruttan, very personable excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very refreshing as I believed losing Tina would change my outlook for Chapman. Been a customer of this Ford dealership for too many years to count, this latest transition has been the best. More

Our 2010 Ford Fusion got totaled and we needed to get into another car as our rental was about to expire. We went with another Fusion, got financed at a rate far, far less than the 2010 we bought in Indi into another car as our rental was about to expire. We went with another Fusion, got financed at a rate far, far less than the 2010 we bought in Indiana, and with a monthly payment only slightly higher than it was before. Johnny will move heaven and earth to get you into the vehicle you want. The whole experience went smoothly and quickly and they made this transition into another newer vehicle both enjoyable and rewarding. The speed at which the decision and final deal was made is what impressed me. We didn't have to sit around all day and play the usual dealer games. Quick, easy, in and out. More

No one tried to push us or get us to buy more than we wanted. We had some very specific needs and everyone worked together to make sure we got what we needed. Our sales rep and the finance person were ho wanted. We had some very specific needs and everyone worked together to make sure we got what we needed. Our sales rep and the finance person were honest, sincere and very helpful. I think everyone needs to see Jesus at Chapman Ford! More

Very good experience with Chapman Ford. The vehicle I considered was a little over priced at first, but the sales people (GM) made up for that and reduced their sale price significantly and gave me a gre considered was a little over priced at first, but the sales people (GM) made up for that and reduced their sale price significantly and gave me a great deal. From the salesman (Justin), to the GM price negotiator, to the finance manager (Tim) the whole team at Chapman Ford was very friendly. Good job Chapman... keep it up and I'm sure your customer base will increase. More

We went in looking to upgrade our vehicle to accomodate our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experien our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experience as my wife was a little anxious about the car buying process from previous experiences. John listened to what we actually wanted and made a great recommendation. We then moved to the dreaded "numbers game" where Juan came in a made it the fastest and simpliest process I've experienced in buying any product. We found it to be a great deal and jumped on it immediately. All of the final paperwork was completed by the Finance Manager, Tim, who was very friendly and personalble. He walked us through all documents and available options. We went that day just looking around, but after the experience at the dealership we ended up driving home a new car and we will be going back for our next car! More

Very very professional.. Rodney was an awesome salesman before and after the purchase on my car! Will always suggest him and Chapman Ford to anybody! before and after the purchase on my car! Will always suggest him and Chapman Ford to anybody! More