Chapman Ford

This morning I went in to get a Hybrid Ford fusion and trade my 2011 Ford BMW 528i. I dealt with Rodney Gilbert who seemed to be a very enthusiastic salesperson. I like dealing with him until he refused t trade my 2011 Ford BMW 528i. I dealt with Rodney Gilbert who seemed to be a very enthusiastic salesperson. I like dealing with him until he refused to give me my car key after we were working on the financing figures. His approach was one of " I am not leaving unless I buy a vehicle today" I told him that I HAVE TO SHARE THE FIGURES WITH MY parents and my brothers. He agreed to let me yes let me leave in the fusion down the street to my home. I discovers that the vehicle I am purchasing had 673 miles which qualifies to be a Demo really. I e-mailed him regarding the miles, his e-mail back which I will not post in its entirety went as follow. I better bring back the car NOW!!! I went back to the dealership where he was standing outside he proceeded to say " I wasted his time" I better get the F*** out of here. I will never get S*** for my trade. I can tell you I am a grown man, but I have never been talked to like that. I cried the entire way home, I know it sounds weak, but I am a human being that can't deal with this much humiliation. I was thinking about reporting this story to one of the local Television stations, since this service should never be acceptable. I can say that I am still in a state of shock. Please let me know if you have had a similar experience as this should be addressed to bring awareness to this issue. Thank you very much More

i got a letter from chapman twice saying the offer 120% market value for my trade in if i buy another vehicle from them so i said why not when getting a apprasial for my truck it came in over 3000 dollar market value for my trade in if i buy another vehicle from them so i said why not when getting a apprasial for my truck it came in over 3000 dollars under blue book!!?? they then added less then 10% back to that # but not the 20% so i left then got a call from robert brown asking why i didnt do the deal i told him then he said they put my vin # and get value something the public cant do i went straight home looked at blue book and got same # that they are 3000+ from then i checked the price of the truck i wanted to buy it was blue booked for what the "sale price" was which was marked down 4,000 i say stay away they over price their stock and undervalue your trade and were smug about it More

Let me say up front that I had bought my 2008 Mustang when Chapman was Five Star Ford. That car purchase was the best I ever encountered. Also Chapman’s service department is good … not great. When I when Chapman was Five Star Ford. That car purchase was the best I ever encountered. Also Chapman’s service department is good … not great. When I was in the market for the C-Max, I immediately went to Chapman. The front desk tied me to Sean Hornbeck. He’s a younger man, and fairly inexperienced. We first talked about my needs, I told him I was financing the car through my credit union, and as soon as I was pre-approved I would come back in to purchase. After pre-approval, I also obtained a X-Plan PIN. In addition to a lower sticker price, it allowed me to view all the inventory. I found two C-Max’s with the package I was looking for. One in San Tan and one in Casa Grande. I gave Sean the VINs for these two cars and asked him to get one to the Chapman dealership. By the Monday following our conversation, Sean still hadn’t called me back with any particulars regarding these two cars. I took it upon myself to call San Tan, they said the car had sold the day before. This is the first car Sean had missed on. I called Sean many times (cell and office) before I got him on the phone. When I finally talked to Sean, he told me the Casa Grande car was in transit from the factory and would be at their facility within a week. He offered me another car in a different interior color … for $350 more. “No thank you. Please verify we can take possession of the Casa Grande car when it comes in” I told Sean. Sean gave me the run-around many times. The final straw was when I tried to contact him the following Monday, we wouldn’t answer his cell nor his office phone. After many attempts, I talked to the Sales Manager Joe. He was rather snippy that I didn’t take the other car with the wrong interior. But he assured me that he had talked to Casa Grande, and the car was indeed dedicated to Chapman. Also the car would be ready for purchase on May 6th. Today is May 6th and I left one voice mail with Joe before I found out that Joe is out of the office today. I called Casa Grande, and they told me the car has been on their lot for four days … and apparently not assigned to Chapman. I am going to Casa Grande to buy that car. Sorry Chapman, you just lost this sale and many others I can convince not to buy a car from you! More

The reason I think that Victor the friendly repair man did not treat me like I was family at all . Mike Roe! needs to redo his latest Ford repair commercial on t.v shame shame!! very unhappy dr. gerald did not treat me like I was family at all . Mike Roe! needs to redo his latest Ford repair commercial on t.v shame shame!! very unhappy dr. gerald palozie scottsdale arizona ! the reason for the rating is that the air conditioner was not working when i picked my car up!!! The repairs were ok but the day i picked up my ford mustang the air condition no longer worked, now its $$200 more after spending $600. **** I changed my rating because almost immediately after posting my review, I received a phone call from Victor to discuss my displeasure. He decided to give me the benefit of doubt that the mechanic accidentally caused the leak on my Mustang's AC line while repairing the engine. Thank you DealerRater for the fastest resolution to a problem that I have ever experienced! More

Chapman ford made up for disappointment and I am pleased with the outcome. Thank you for making it Right Very disappointed with customer service. Found Ford 150 online filled out application & was conta with the outcome. Thank you for making it Right Very disappointed with customer service. Found Ford 150 online filled out application & was contacted to come down. Drove 44 miles to dealership & after few hrs was told to come back next day. Sales man contacted us for a time to come down pick up truck. Told him a time and we came down and salesman told us the truck was being sold at this very moment " he apologized" and there was nothing he could do. We left very disappointed. For a business adverting best Ford dealership not very impressed More

I bought a 2012 Mustang from Chapman. It's the 2nd vehicle I've bought from them in 6 months. Both times, my experience far exceeded my expectations. Most recently, I dealt with Roxanne. She was very vehicle I've bought from them in 6 months. Both times, my experience far exceeded my expectations. Most recently, I dealt with Roxanne. She was very friendly, and very professional. I never felt pressured, and unlike many other valley dealers, when they showed me numbers on the Mustang, it did not include tons of options that jack up the price. Deal was approved before I went into finance, and Wayne was also very friendly and informative. No pressure from him either. Greatest car buying experience of my life. I've already referred one friend to Roxanne, and will continue referring more! More

I had submitted an inquiry online for a 2012 Ford Focus. Tim called me the next day and with Chapman Ford being so close to work I came over after work. From the very start Tim was great to work with. He an Tim called me the next day and with Chapman Ford being so close to work I came over after work. From the very start Tim was great to work with. He answered all of the questions I had and was more concerned that I understood everything than to push a sale. After making the purchase Tim reached out again to help with any other questions I had and helped me set up my Sync account. I would highly recommend Chapman Ford and Timothy Quintana for their superb customer service and initiative. More

My husband and I recently went to Chapman Ford to look at an expedition. However, after talking to our salesman, Tim, he had us test drive a Flex. Tim really listened to what we were looking for, and he knew an expedition. However, after talking to our salesman, Tim, he had us test drive a Flex. Tim really listened to what we were looking for, and he knew what we wanted before we did. Chapman's prices on all the vehicles we looked at were either the lowest in the valley, or very comparable. (Thanks to smartphones we checked as we shopped) We also received well what our trade-in was worth, plus some. Both Tim and Bobby listened to what we were looking for as far as price, and there was literally no hassle. Bobby came right in with the exact deal we wanted. The service was unbelievably phenomenal. Today I brought the Flex in to fix a seat. The service guy, Greg, was very nice, and very patient with my two young children. While waiting for the vehicle, Tim stopped into the service waiting room, and told me he personally went back and checked on our vehicle's progress, AND he had even called my husband to give him an update. This dealership and all the people, especially Tim, went above and beyond to make us happy, satisfied customers. It is near impossible to find good customer service these days. We live in the west valley, and I would make the drive anyday. Thank you all at Chapman Ford for making me SO HAPPY! More