Chapman Ford

warranty repair an intermittent problem with a '13 rear light assembly was repaired quickly (the part was replaced), courteously, and I was on my way. can't ask for an intermittent problem with a '13 rear light assembly was repaired quickly (the part was replaced), courteously, and I was on my way. can't ask for more. More

Best Car Buying Experience! This dealership really listens making the purchase of my new C-Max Hybrid a pleasant experience. The atmosphere is great, never noticed high pressure This dealership really listens making the purchase of my new C-Max Hybrid a pleasant experience. The atmosphere is great, never noticed high pressure sales and the entire process was quick. I especially appreciate Internet Manager, Thomas Berg who made the transaction "hassle free" and Marcus in Finance who did not pressure me into extended warranties, etc. I highly recommend Chapman Ford! More

2014 Raptor Bought a 2014 Ford Raptor from Chapman Ford in AZ. We live in Henderson NV. and could not buy this truck in Las Vegas without the local dealers puttin Bought a 2014 Ford Raptor from Chapman Ford in AZ. We live in Henderson NV. and could not buy this truck in Las Vegas without the local dealers putting $5000. or more as dealer ad on's to the MSRP of the Raptor. Beth Fisk worked with us on getting this truck for the MSRP she answered all the phone call, cell and work all my emails and texts. This was wonderful to feel taken care of as a valued customer even though we had never been to the showroom. The truck is great and we could not be more pleased. Thank you ( it was worth the drive to Chapman Ford) More

purchase of used vehicle I just went by to look at an edge Beth was very helpful with Test drive and work me with the help of Marlo very professional and they were able take I just went by to look at an edge Beth was very helpful with Test drive and work me with the help of Marlo very professional and they were able take care of me thank you both. More

Buyers dream! WOW!! A dealer (Chapman Ford) is like a buyers dream! We shopped around for trucks, at other dealer for two weeks and got nowhere. We drove across t WOW!! A dealer (Chapman Ford) is like a buyers dream! We shopped around for trucks, at other dealer for two weeks and got nowhere. We drove across town to Chapman Ford. We met JJ (sales gentlemen), we explained what we were looking for. What we wanted to trade. How much we wanted to pay. What we wanted our payments to be. We didn't want to waste time driving the truck, if an agreement was not reached. Over a hand shake, an agreement was made. We test drove the truck and signed the papers. JJ showed us, all the important items the truck came with. We were out the door, with a beautiful F150 ecoboost 4X4 truck. We were in and out, in 3 hours 20 minutes!! It's like a dream!! I didn't think dealers like this one, even existed anymore!! It was truly amazing, I still feel like it was a dream!!! It takes a impressive job performance, before I write a review. But, Chapman Ford, took it overboard and knock it out of the ball park!!! I highly, recommend them, "You won't be disappointed". JJ, even called two days later; to check to make sure everything was 100%. Thank you, Chapman Ford, we will do business again! Sincerely, Kim Ebert Surprise, AZ. More

Why would you go any where else? So simple, the best experience ever. I got the most for my trade (more than any other offer) and an amazing deal on a Fusion. And they have tons of Fu So simple, the best experience ever. I got the most for my trade (more than any other offer) and an amazing deal on a Fusion. And they have tons of Fusions to choose from. Tom, Marlow, and Tim were great. More

Took our 2007 Mustang convertible in to the Quicklane for an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when an oil change. When they washed it the rear window was de-bonded from the top. One of the reasons we almost always hand wash it. Found this out when it rained and filled the car with water. I called back and had to leave a message. On my fourth call I actually spoke with someone. I arranged to take the car back in. They called today and told me tough luck, it was an old top and there is nothing they can do. So my oil change will probably cost me. $1540.00. I also had them replace a radio several years ago. The six CDs in the radio were sent back to the dealer, and they lied and told me they had not come back. The radio shop gave me the tracking met and they finally paid for the CDs. I have done business with this location since 1978 and will not spend another cent there. More

Met new service advisor, Dave Ruttan, very personable excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very excellent knowledge with vehicles. Kept me informed of all aspects of my service experience. Vehicle was ready as stated with no up sale this is very refreshing as I believed losing Tina would change my outlook for Chapman. Been a customer of this Ford dealership for too many years to count, this latest transition has been the best. More

Our 2010 Ford Fusion got totaled and we needed to get into another car as our rental was about to expire. We went with another Fusion, got financed at a rate far, far less than the 2010 we bought in Indi into another car as our rental was about to expire. We went with another Fusion, got financed at a rate far, far less than the 2010 we bought in Indiana, and with a monthly payment only slightly higher than it was before. Johnny will move heaven and earth to get you into the vehicle you want. The whole experience went smoothly and quickly and they made this transition into another newer vehicle both enjoyable and rewarding. The speed at which the decision and final deal was made is what impressed me. We didn't have to sit around all day and play the usual dealer games. Quick, easy, in and out. More